Electric deregulation impacts on metering, billing and customer information systems

2002 ◽  
Author(s):  
R.H. McClanahan
Keyword(s):  
Information Systems ◽  
Customer Information

scholarly journals Implementation of information system for woodworking enterprise

2020 ◽  
pp. 27-39
Author(s):  
Ekaterina Kolbenko ◽  
Alexandr Pugachev
Keyword(s):  
Information System ◽  
Information Systems ◽  
Subject Area ◽  
Customer Information ◽  
Effi Ciency ◽  
The Subject ◽  
Transfer Of Information

This article discusses the woodworking industry that sells timber and lumber. The analysis of the subject area was carried out, the problems of the company associated with the constant search for customers were identified; transfer of information, documents, reports on paper; lack of a single database for accounting documentation. In this regard, it was decided to select an information system that allows solving the identified problems. After a review of information systems, an information system was selected and implemented for the enterprise, which accelerates the process of paperwork for the sale of timber and lumber; increase the effi-ciency of processes for filling out documentation for the sale of forests; store customer information in a single database; keep records at all stages of harvested wood circulation and keep automated records in terms of harvesting, transportation, acceptance and shipment of roundwood.

scholarly journals Customer information systems

1993 ◽  
Vol 24 (5) ◽  
pp. 247-255 ◽  
Author(s):  
Ko de Ruyter ◽  
Joost Zuurbier
Keyword(s):  
Information Systems ◽  
Customer Information

Assessment of Information Systems and Technologies at California Transit Agencies

1996 ◽  
Vol 1521 (1) ◽  
pp. 49-57
Author(s):  
Mark Hickman ◽  
Theodore Day
Keyword(s):  
Information Systems ◽  
Data Collection ◽  
Public Transit ◽  
Rapid Development ◽  
Service Planning ◽  
Third Party ◽  
Party Organizations ◽  
Customer Information ◽  
New Information ◽  
Transit Agencies

Research identifying and investigating the current technical and institutional frameworks for information systems and technologies at public transit agencies in California is described. With the rapid development of new information systems and technologies over the past 10 years, there are many opportunities for public transit agencies to improve data collection, processing, and dissemination. The current state of the practice for the use and sharing of data for operations monitoring, service planning, performance measurement, and customer information is examined. To investigate these topics, a broad survey of transit agencies in California was conducted; this was followed by detailed site visits and interviews with several representative agencies. The survey results are presented, and some conclusions for improving current practice are generated. First, the current means of data collection, processing, and dissemination are reviewed, and strategies for the application of new information systems and technologies are identified. A second element of the research involves reviewing the technical and institutional environments for data sharing both within a transit agency and between the transit agency and other organizations. Finally, innovative transit agencies and third-party organizations are also working to enhance data coordination and use among transit agencies and between transit agencies and other transportation organizations. On the basis of this inventory, it appears that many California transit agencies are strategically expanding the capabilities and use of these new information systems and technologies.

Leveraging Online Information to Build Customer Relationships

2001 ◽  
pp. 15-30
Author(s):  
Christian Bauer ◽  
Arno Scharl
Keyword(s):  
Information Systems ◽  
Information Source ◽  
Customer Relationships ◽  
Online Information ◽  
Actual Behavior ◽  
Business Context ◽  
Customer Information ◽  
Customer Preferences ◽  
Web Information ◽  
Web Information Systems

Collecting and analyzing the available information about customers is at the core of building customer relationships. This chapter categorizes potential sources of online customer information and presents examples for their utilization in an Internet business context. Methods to gather and analyze customer preferences and expectations as well as to visualize the actual behavior of Web Information Systems users are identified and categorized according to information source. In analogy to customer tracking in traditional retailing outlets, the chapter demonstrates the need to capture and visualize how users approach and navigate through Web Information Systems in order to maximize the customer delivered value in global electronic commerce.

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