Model and Empirical Study on Service Quality Affecting Customer Loyalty of Sportswear Brands

2008 ◽  
Author(s):  
Min Li ◽  
Yu Liu ◽  
Weiyuan Zhang
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Customer Loyalty

The Effect of Customer Characteristics on Service Quality in Pharmacy Retailing: An Empirical Study in the UAE

2019 ◽  
Vol 9 (7) ◽  
pp. 166-174
Author(s):  
K Abdul Waheed ◽  
Ayisha Siddiqua
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Current Literature ◽  
Customer Loyalty ◽  
Demographic Characteristics ◽  
Pharmacy Service ◽  
Behavioral Characteristics ◽  
Retail Stores ◽  
Perceived Service Quality ◽  
Al Ain

The main purpose of this study was to investigate the effect of customer characteristics, especially demographic and behavioral aspects, on service quality. We investigated the effect of demographic characteristics such as gender, age, education, income, and frequency of visits. We examined the effect of behavioral characteristics such as customer loyalty and dependency. A questionnaire was developed to measure customers’ perceived service quality by reviewing current literature in this area. This study measures pharmacy service quality from the reflective model perspective. Service quality is measured on reliability, assurance, tangibility, empathy, and responsiveness. A survey was conducted among customers who visited pharmacy retail stores in Al Ain, UAE.

scholarly journals Service Quality Towards Bank Customer Loyalty (Empirical Study at BNI USU Medan)

2019 ◽  
Vol 4 (5) ◽  
Author(s):  
Dedy Ansari Harahap ◽  
Ratih Hurriyati ◽  
Disman , ◽  
Vanessa Gaffar ◽  
Dita Amanah
Keyword(s):  
Linear Regression ◽  
Empirical Study ◽  
Service Quality ◽  
Customer Loyalty ◽  
Regression Method ◽  
Quantitative Approach ◽  
Linear Regression Method ◽  
Simple Linear Regression ◽  
Good Service

This study aims to analyze the influence of service quality on customer loyalty at PT. BNI (Persero), Tbk USU Medan. This study used a quantitative approach with an explanatory type of research. The sample were 120 respondents and processed statistically using simple linear regression method. The results show that service quality positively has a significant effect on customer loyalty. These findings indicate that good service quality will encourage the interest of customers to conduct transactions continuously and repeatedly in the present and future in a bank.

scholarly journals Service Quality, Food Quality, Image and Customer loyalty: An Empirical Study at a Hotel Restaurant

2018 ◽  
Vol 8 (10) ◽  
Author(s):  
Mohd Aliff Abdul Majid ◽  
Azlina Samsudin ◽  
Mohd Hazrin Iman Noorkhizan ◽  
Mohd Izwan Mohd Zaki ◽  
Arma Mohd Faizal Abu Bakar
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Food Quality ◽  
Customer Loyalty ◽  
Quality Food ◽  
Quality Image
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