Using Soft Systems Methodology for Performance Improvement and Organisational Change in the English National Health Service

2004 ◽  
Vol 12 (4) ◽  
pp. 138-149 ◽  
Author(s):  
Brian Jacobs
Keyword(s):  
National Health Service ◽  
Health Service ◽  
Performance Improvement ◽  
National Health ◽  
Organisational Change ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
English National Health ◽  
English National Health Service

Developing GP Monitoring Systems Guided by a Soft Systems Approach

1995 ◽  
Vol 8 (4) ◽  
pp. 259-267 ◽  
Author(s):  
Tony Hindle
Keyword(s):  
National Health Service ◽  
Health Service ◽  
General Practitioners ◽  
National Health ◽  
Systems Approach ◽  
Soft Systems Methodology ◽  
Monitoring Systems ◽  
Contract Management ◽  
Systems Methodology ◽  
Soft Systems

This paper describes a selected aspect of a research project concerned with ‘contracts and competition’ in the recently reformed National Health Service. The particular feature highlighted in this paper is the central role played by the general practitioners in the health service as principal sources of the demands made on provider units (particularly hospitals) and, hence, critical determinants of volumes and costs in contracting. A practical outcome of the research has been the development of GP monitoring systems to be used by provider units particularly in the context of marketing-led referral expectations. The approach used to highlight areas of potential GP contract management and monitoring improvements has been a development of soft systems methodology.

Changing Management Cultures in the English National Health Service

2010 ◽  
pp. 19-30 ◽  
Author(s):  
Russell Mannion ◽  
Huw Davies ◽  
Stephen Harrison ◽  
Frederick Konteh ◽  
Rowena Jacobs ◽  
...  
Keyword(s):  
National Health Service ◽  
Health Service ◽  
National Health ◽  
English National Health ◽  
English National Health Service
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