scholarly journals Resolución alternativa de conflictos ante el Servicio Nacional del Consumidor (SERNAC)

Vniversitas ◽  
2020 ◽  
Vol 69 ◽  
pp. 1-15
Author(s):  
María Elisa Morales Ortiz ◽  
Nathalie Maureen Walker Silva

Este trabajo busca analizar las denominadas mediaciones individuales y colectivas como mecanismos alternativos de resolución de conflictos operados por el Servicio Nacional del Consumidor (SERNAC). Para ello, se revisa y comenta el texto de la Ley 19.496 (Ley de Protección de los Derechos de los Consumidores), antes y después de su última modificación, con una técnica de contraste. El estudio de la normativa y sus cambios concluye que las “mediaciones” individuales y colectivas no son, en rigor, mediaciones, sino procedimientos que representan un esfuerzo legislativo encaminado a establecer pautas de regulación para ese tipo de Alternative Dispute Resolution (ADR).

2018 ◽  
Vol 3 (1) ◽  
pp. 69
Author(s):  
Edi Hudiata

Since the verdict of the Constitutional Court (MK) Number 93/PUU-X/2012 pronounced on Thursday, August 29, 2013, concerning the judicial review of Law No. 21 of 2008 on Islamic Banking, it is no longer dualism dispute resolution. The verdict as well as strengthen the jurisdiction of Religious Court to resolve Islamic banking disputes. In consideration of the judges, judges agreed stating that Article 55 paragraph (2) and (3) of Law No. 21 of 2008 which is an ideal norm, contains no constitutional problems. The problem is the explanation of the constitutional article 55 paragraph (2) of the Act. The emergence of the Constitutional Court verdict No. 93/PUU-X/2012 which substantially states that the explanation of Article 55 paragraph (2) of Law No. 21 of 2008 does not have binding force, basically does not violate the principle of freedom of contract which is common in contract law. The parties are allowed to make a dispute resolution agreement out of religious court based on provisions as Act No. 30 of 1999 on Arbitration and Alternative Dispute Resolution. Keywords: dispute resolution, legal certainty and the principle of freedom of contract


2020 ◽  
Vol 4 (1) ◽  
pp. 74
Author(s):  
Miswardi Miswardi

<p align="center"> </p><p><em>In line with the increasing demands of the business in the era of globalization, especially related to the resolution of business conflicts, business people have tried to find alternative dispute resolution methods other than justice. This is because the judicial institution as a legal institution that should be able to play its role in efforts to resolve various kinds of business conflicts, is in reality not as expected by business people. There is support for normative formalities. Therefore alternative dispute resolution institutions can be used as a very possible choice. This alternative institution is considered more effective in various aspects of business dispute resolution, in response to the demands of very fierce business competition. Some economic benefits gained from choosing a solution through ADR (Alternative Despute Resolution) are that this model is not formal, saves more time and also minimize costs in dispute resolution.</em></p><p> </p>


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