scholarly journals Flight Attendant Training Program Evaluation Based on Kirkpatrick Model

2021 ◽  
2020 ◽  
Vol 7 (2) ◽  
pp. 56-68
Author(s):  
Luh Putu Diah Ayu Savitri ◽  
I Gusti Agung Gede Witarsana ◽  
Desak Gede Chandra Widayanthi ◽  
I Wayan Restu Darmawan

Training program evaluation is highly necessary and important to improve the business, particularly in the hospitality business. The aim of this research is to analyze the quality of training programs held for employees in the Front Office Department at Aryaduta Bali Hotel based on the Kirkpatrick Model and finding out a possible suggestion for improvement that could be done to enhance the quality of training programs. The data for this study was obtained by distributing an online questionnaire and conducting interviews. To validate the data, testing was done through data triangulation. As a result of this study, there are 2 criteria that show that the training program needs improvements more on how to satisfy the participants and how to more effectively evaluate the program. To improve these aspects, anonymous evaluation to gather detailed and objective input from the participant is suggested to be done.


2015 ◽  
Vol 2 (2) ◽  
pp. 156
Author(s):  
Ika Rizqi Meilya ◽  
Ibnu Syamsi

Tujuan penelitian ini adalah mendeskripsikan hasil evaluasi tingkat: (1) kepuasan; (2) pemahaman materi; (3) implementasi perilaku; dan (4) peningakatan kompetensi peserta pelatihan. Jenis penelitian ini adalah penelitian evaluasi menggunakan model Empat Level Kirkpatrick. Hasil penelitian menunjukkan: (1) kepuasan peserta terhadap penyelenggaraan pelatihan menggunakan Penilaian ber-Acuan Patokan (PAP) dan Penilaian ber-Acuan Norma (PAN) masuk kategori “puas”. (2) pemahaman peserta pada materi standar isi pembelajaran paket C menggunakan PAP masuk kategori “tidak menguasai”, sedangkan menggunakan PAN masuk kategori “menguasai”; pemahaman peserta pada materi standar proses pembelajaran paket C menggunakan PAP dan PAN masuk kategori “menguasai”; pemahaman peserta pada materi standar penilaian pembelajaran paket C menggunakan PAP masuk kategori “tidak menguasai”, sedangkan menggunakan PAN masuk kategori “menguasai”. (3) implementasi perilaku peserta pascapelatihan terkait materi standar isi, proses, dan penilaian pembelajaran paket C berdasarkan persepsi tutor dan peserta didik menggunakan PAP dan PAN masuk kategori “mengimplementasikan”; (4) peningkatan kompetensi peserta disebabkan oleh pelatihan menggunakan PAP dan PAN masuk kategori “mengalami peningkatan”.Kata Kunci: evaluasi, pelatihan, in-house training, pembelajaran paket C In-house training program evaluation of packet C learning in sanggar kegiatan belajar of Central Java ProvinceAbstractThis study aimed to describe an evaluation results level of: (1) satisfaction; (2) material understanding; (3) behavior implementation; and (4) the improvement of participants’ competence. The type of this study was evaluation research using Four Levels of Kirkpatrick model. The result of this study indicates the following. (1) the participants’ satisfaction toward the implementation of training using Standard Referenced Assessment (PAP) and Normative Referenced Assessment (PAN) was included in the category of “satisfied”. 2) the participants’ understanding of content standard material learning using PAP was included in the category of “not mastering”, while using PAN was included in the category of “mastering”; the participants’ understanding of process standard material learning using PAP and PAN was included in the category of “mastering”; (3) the participants’ understanding of assessment standard material learning using PAP was included in the category of “not mastering”, while using PAN was included in the category of “mastering”. (3) the implementation of participants’ behavior after training of content, process, and assessment standard material based on tutor’s and student’s perception using PAP and PAN was included in the category of “implementing”. (4) participants’ competence improvement resulting from the training using PAP and PAN was included in the category of “improving”. Keywords: evaluation, training, in-house training, packet C learning


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