Social Class and Income as Indicators of Consumer Credit Behavior

1970 ◽  
Vol 34 (2) ◽  
pp. 69-74 ◽  
Author(s):  
John W. Slocum ◽  
H. Lee Mathews

The concept of social class as the best market segmentation variable needs to be critically re-examined. This article presents research findings drawn from a study of commercial bank credit card holders suggesting that social class is not a better indicator of consumer credit behavior than income level.

1969 ◽  
Vol 33 (1) ◽  
pp. 71-78 ◽  
Author(s):  
H. Lee Mathews ◽  
John W. Slocum

Relationships between an individual's social class and his purchasing behavior in using a commercial bank credit card are described in this article. Important card-use patterns with market segmentation implications were found. Membership in a social class influences patterns of credit card usage. Convenience and installment use of cards tend to vary by social class in a manner consistent with previous studies of social class behavior patterns.


1972 ◽  
Vol 36 (1) ◽  
pp. 69-70
Author(s):  
H. Lee Mathews ◽  
John W. Slocum

The authors offer a rejoinder to Professor Curtis's comment on their articles, “Social Class and Commercial Bank Credit Card Usage,” and “Social Class and Income as Indicators of Consumer Credit Behavior.”


1969 ◽  
Vol 33 (1) ◽  
pp. 71 ◽  
Author(s):  
H. Lee Mathews ◽  
John W. Slocum

2011 ◽  
Vol 85 (3) ◽  
pp. 551-575 ◽  
Author(s):  
Christine Zumello

First National City Bank (FNCB) of New York launched the Everything Card in the summer of 1967. A latecomer in the field of credit cards, FNCB nonetheless correctly recognized a promising business model for retail banking. FNCB attempted not only to ride the wave of mass consumption but also to capitalize on the profit-generating potential of buying on credit. Although the venture soon failed, brought down by the losses that plagued the bank due to fraud, consumer discontent, and legislative action, this final attempt by a major single commercial bank to launch its own plan did not signify the end of credit cards. On the contrary, the Everything Card was a harbinger of the era of the universal credit card.


2019 ◽  
Vol 4 (2) ◽  
pp. 228
Author(s):  
Dhian Wahyuni ◽  
Ihsanuddin Ihsanuddin

The research study aims to investigate the effect of perceived value on customer satisfaction and its impact on the behavioral loyalty of commercial bank credit card users in Banda Aceh. The research sample are 132 credit card users taken by random sampling. Data collection uses a questionnaire, and then the data is analyzed by statistical means of structural equation model (SEM) AMOS 21. The study found that perceived value has a positive and significant effect on satisfaction and loyalty of commercial bank credit card users. The satisfaction also has a positive and significant effect on loyalty of credit card users. The existence of satisfaction strengthens the influence of perceived value on loyalty of credit card users. The mediating effect of satisfaction as an intervening variable between the perceived value and loyalty is partial mediation.


2011 ◽  
Vol 6 (9) ◽  
pp. 186-191
Author(s):  
Baosen Wang ◽  
Xiaojun Ma ◽  
Yunfeng Cui

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