Human Factors in Urban Transport: Control Room Resource Management Training (CRRM)

2021 ◽  
Vol 65 (1) ◽  
pp. 1466-1469
Author(s):  
Jana Schadow ◽  
Normen Wiegand ◽  
Carmen Bruder
Keyword(s):  
Resource Management ◽  
Management Training ◽  
Urban Transport ◽  
Control Room ◽  
Control Center ◽  
Initial Control ◽  
Transport Control ◽  
Successful Approach ◽  
Control Rooms ◽  
Refined Version

Control center operations are highly demanding in terms of the collaboration required for monitoring and decision making in teams. In a joint effort led by the DLR, several institutions investigated psychological requirements among teams in control centers. This involved holding workshops and shadowing the work of experts for operative processes in control rooms of several industry partners (Deutsche Flugsicherung GmbH, Deutsche Lufthansa AG, Flughafen Hamburg GmbH, Hamburger Hochbahn AG). An initial control room resource management (CRRM) training was developed and tested with a group of operators from the Galileo Control Center (GCC). The refined version of the 2-day CRRM training was developed for groups of 10-12 participants and was validated in seven training sessions with a total of 79 operators from the subway control center of the Hamburger Hochbahn AG. In conclusion, the CRRM training provides a successful approach to improve teamwork in control rooms.

scholarly journals Enhancing Maritime Crew Resource Management Training by Applying Resilience Engineering: A Case Study of the Bachelor Maritime Officer Training Programme in Rotterdam

2021 ◽  
Vol 11 (8) ◽  
pp. 378
Author(s):  
Jaco Griffioen ◽  
Monique van der Drift ◽  
Hans van den Broek
Keyword(s):  
Resource Management ◽  
Human Error ◽  
Crew Resource Management ◽  
Management Training ◽  
Training Programme ◽  
Point Of View ◽  
Safety Performance ◽  
Resilience Engineering ◽  
Crew Resource Management Training

This paper sets out to enhance current Maritime Crew Resource Management (MCRM) training, and with that to improve the training of technical and non-technical skills given to bachelor maritime officers. The rationale for CRM training is improving safety performance by reducing accidents caused by human error. The central notion of CRM training is that applying good resource management principles during day-to-day operations will lead to a beneficial change in attitudes and behaviour regarding safety. This article therefore indicates that enhanced MCRM should play a more structural role in the training of student officers. However, the key question is: what are the required changes in attitude and behaviour that will create sufficient adaptability to improve safety performance? To provide an answer, we introduce the Resilience Engineering (RE) theory. From an RE point of view, we elaborate on the relation between team adaptability and safety performance, operationalized as a competence profile. In addition, a case study of the ‘Rotterdam Approach’ will be presented, in which the MCRM training design has been enhanced with RE, with the objective to train team adaptability skills for improved safety performance.

scholarly journals Crew Resource Management Training for Surgical Teams, A Fragmented Landscape

2021 ◽  
Author(s):  
W.M.U. van Grevenstein ◽  
E.M. van der Linde ◽  
J.G. Heetman ◽  
J.F. Lange ◽  
Th. J. ten Cate ◽  
...  
Keyword(s):  
Resource Management ◽  
Crew Resource Management ◽  
Management Training ◽  
Fragmented Landscape ◽  
Crew Resource Management Training ◽  
Surgical Teams

Transfer of crew resource management training

2011 ◽  
Vol 24 (1) ◽  
pp. 19-28 ◽  
Author(s):  
Jonathon R.B. Halbesleben ◽  
Karen R. Cox ◽  
Leslie Hall
Keyword(s):  
Resource Management ◽  
Crew Resource Management ◽  
Management Training ◽  
Crew Resource Management Training

scholarly journals Interdisciplinary Crisis Resource Management Training: How Do Otolaryngology Residents Compare? A Survey Study

OTO Open ◽  
2018 ◽  
Vol 2 (2) ◽  
pp. 2473974X1877040 ◽  
Author(s):  
Carol Nhan ◽  
Meredith Young ◽  
Ilana Bank ◽  
Peter Nugus ◽  
Rachel Fisher ◽  
...  
Keyword(s):  
Emergency Medicine ◽  
Resource Management ◽  
Management Training ◽  
Pediatric Emergency ◽  
Interdisciplinary Teams ◽  
Survey Study ◽  
Crisis Resource Management ◽  
Pediatric Emergency Medicine ◽  
Current State ◽  
Acute Airway Obstruction

Objective Emergent medical crises, such as acute airway obstruction, are often managed by interdisciplinary teams. However, resident training in crisis resource management traditionally occurs in silos. Our objective was to compare the current state of interdisciplinary crisis resource management (IDCRM) training of otolaryngology residents with other disciplines. Methods A survey study examining (1) the frequency with which residents are involved in interdisciplinary crises, (2) the current state of interdisciplinary training, and (3) the desired training was conducted targeting Canadian residents in the following disciplines: otolaryngology, anesthesiology, emergency medicine, general surgery, obstetrics and gynecology, internal medicine, pediatric emergency medicine, and pediatric/neonatal intensive care. Results A total of 474 surveys were completed (response rate, 12%). On average, residents were involved in 13 interdisciplinary crises per year. Only 8% of otolaryngology residents had access to IDCRM training, as opposed to 66% of anesthesiology residents. Otolaryngology residents reported receiving an average of 0.3 hours per year of interdisciplinary training, as compared with 5.4 hours per year for pediatric emergency medicine residents. Ninety-six percent of residents desired more IDCRM training, with 95% reporting a preference for simulation-based training. Discussion Residents reported participating in crises managed by interdisciplinary teams. There is strong interest in IDCRM and crisis resource management training; however, it is not uniformly available across Canadian residency programs. Despite their pivotal role in managing critical emergencies such as acute airway obstruction, otolaryngology residents received the least training. Implication IDCRM should be explicitly taught since it reflects reality and may positively affect patient outcomes.

scholarly journals More explicit communication after classroom-based crew resource management training: results of a pragmatic trial

2014 ◽  
Vol 21 (1) ◽  
pp. 137-144 ◽  
Author(s):  
Inge Verbeek-van Noord ◽  
Martine C. de Bruijne ◽  
Jos W. R. Twisk ◽  
Cathy van Dyck ◽  
Cordula Wagner
Keyword(s):  
Resource Management ◽  
Pragmatic Trial ◽  
Crew Resource Management ◽  
Management Training ◽  
Crew Resource Management Training ◽  
Explicit Communication
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