Patient Satisfaction vs Physician Gender: A Survey of 10,637 Emergency Department Patients

2002 ◽  
Vol 9 (5) ◽  
pp. 482-482
Author(s):  
E. Reardon
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Physician Gender ◽  
Emergency Department Patients

scholarly journals Diversity for diversity: A “fast track” nursing service model to complement conventional emergency medicine service in a busy urban area emergency department

2020 ◽  
pp. 102490792093170
Author(s):  
Ng Hing Yin ◽  
Fan Kin Ping ◽  
Lo Chor Man
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Fast Track ◽  
Waiting Times ◽  
Clinical Protocols ◽  
Service Model ◽  
Nursing Service ◽  
Life Threatening ◽  
Emergency Department Patients ◽  
High Level

Background: In a busy local emergency department, patients with certain non-life-threatening conditions which only require relatively quick and straightforward management may encounter long waiting times. A new service model called the “Fast Track” Nursing Service attempts to lessen the service load of the regular service queues and to improve patient outcomes. Objectives: This article reports the service outcomes of the Fast Track Nursing Service. Methods: Nurses at our department are selected and trained under clinical protocols specially developed for this service. Assessments and quality assurance audits ensure the quality of service. Results: This service resulted in comparatively shorter waiting times for patients included in predetermined clinical protocols. There was also a high level of patient satisfaction with this service. Conclusion: Our Fast Track Enhanced Nursing service is a model of tailored service diversification to shorten waiting times, thus improving patient satisfaction and outcome.

Interruption of Initial Patient Assessment in the Emergency Department and its Effect on Patient Perception of Care Quality

2021 ◽  
Author(s):  
Kimberly D Johnson ◽  
Christopher J Lindsell ◽  
Craig Froehle ◽  
Gordon Lee Gillespie
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Patient Flow ◽  
Safety Information ◽  
Care Patient ◽  
Care Quality ◽  
Patient Dissatisfaction ◽  
Time And Motion ◽  
Emergency Department Patients ◽  
Patient’S Perception

ABSTRACT Background Triage is a critical first step in appropriately caring for patients in the emergency department. Patients’ assumptions of the care they will receive can be established in triage. Interruptions to this process can disrupt patient flow, cause errors and lead to patient dissatisfaction. The purpose of this study was to determine how the frequency and duration of interruptions during triage are associated with errors, patient satisfaction, and patient’s perception of the care they received. Methods Prospective, observational, cohort study conducted in the emergency department of a Level 1 trauma center. Interruptions were measured using time-and-motion observations of triage interviews performed by nurses and physicians. Patients were surveyed immediately after triage interviews were complete. Results Surveys were completed for 178 observations. 62.9% of the observations were interrupted between 1 and 5 times. While interruptions did not significantly influence patient satisfaction directly, interruptions positively influenced triage duration, which was negatively associated with patient satisfaction. Increased errors were associated with increasing frequency of triage interruptions. Triage interruptions were not associated with either patient satisfaction or perceived caregiver competence. Overall, the majority (76.6%) of patients were satisfied with their care; patient satisfaction was associated with the perceived competency of caregivers but was not associated with errors. Conclusion Interruptions are associated with increased errors and delays in patient care. Although increased triage duration adversely affected patient satisfaction, patients’ perceptions were not influenced by interruptions. While patient satisfaction is essential, the lack of association between patient satisfaction and errors suggests that using patient satisfaction as a measure of care quality may omit important safety information.

Emergency department evaluation of patient satisfaction. Does physician gender impact Press Ganey scores? A multicenter study

2018 ◽  
Vol 36 (9) ◽  
pp. 1708-1709 ◽  
Author(s):  
Alyssa Milano ◽  
Preeti Dalawari ◽  
Alyson J. McGregor ◽  
Patrick G. Meloy ◽  
Annahieta Kalantari ◽  
...  
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Multicenter Study ◽  
Physician Gender ◽  
Department Evaluation
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