Customer acceptance and satisfaction towards foreign workers’ service quality in casual dining restaurant

2013 ◽  
pp. 113-116
Author(s):  
A Sukur ◽  
A Rasdi ◽  
A Sukur
Keyword(s):  
Service Quality ◽  
Foreign Workers ◽  
Casual Dining ◽  
Customer Acceptance ◽  
Casual Dining Restaurant

scholarly journals Analysis Of Service Quality, Food Quality, Atmosphere Against Revisit Intention and Positive Word Of Mouth at Casual Dining Restaurant in Batam City

eCo-Buss ◽  
2021 ◽  
Vol 4 (2) ◽  
pp. 230-241
Author(s):  
Ho Gefi Lee ◽  
Renny Christiarini
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Food Quality ◽  
Word Of Mouth ◽  
Positive Word ◽  
Casual Dining ◽  
Revisit Intention ◽  
Casual Dining Restaurant ◽  
Positive Word Of Mouth ◽  
The Impact

The purpose of this study is to analysis the impact of three elements of service quality dimensions (reliability, responsiveness and tangible), food quality and atmosphere on satisfaction, and to analysis if customer satisfaction have an impact to customer revisit intention and positive word of mouth. Data were collected from customers who had visited casual dining restaurants in Batam city through a self-administered questionnaire. Research questionnaires were distributed by researchers via google form, and have collected 359 (three hundred and fifty-nine) respondent data. This study shows that the three dimensions of service quality and food quality were significant to customer satisfaction. Also, the customer satisfaction were significant to positive word of mouth. But this study also shows that atmosphere was found not significant to customer satisfaction, and customer satisfaction not significant to revisit intention. This research conjectured that factors that influence the customers to be more satisfaction and do revisit to the casual dining restaurant are worthy of repeat research because of the decrease COVID-19 cases in batam city.

Multi‐unit management key success factors in the casual dining restaurant industry

2007 ◽  
Vol 19 (7) ◽  
pp. 524-536 ◽  
Author(s):  
Robin B. DiPietro ◽  
Kevin S. Murphy ◽  
Manuel Rivera ◽  
Christopher C. Muller
Keyword(s):  
Success Factors ◽  
Restaurant Industry ◽  
Key Success Factors ◽  
Unit Management ◽  
Casual Dining ◽  
Casual Dining Restaurant
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