Business-Information Technology Alignment and Sustainability of State-Owned Tertiary Institutions in Rivers State, Nigeria

Purpose: This work examined Business-Information Technology Alignment and Sustainability of State-Owned Tertiary Institutions in Rivers State, Nigeria. The objective was to investigate the relationship between strategy-driven alignment and sustainability of state-owned tertiary institutions in Rivers State, Nigeria. Methodology: To achieve this, two research questions and hypotheses were designed to guide the study. The population for this work comprised 1,224 staff between grade level 11 and above in the five state-owned tertiary institutions in Rivers State. The sample size of this study consisted of 302 selected using the Taro-Yamane sampling technique. The instrument for data collection was the questionnaire. The test for the internal regularity of the instrument was conducted using Spearman Rank Order correlation. Mean and standard deviation were used to answer the research questions; Statistical Package for Social Science out version 23.0 was used to test the null hypotheses. Findings: It was found that strategy-driven alignment significantly influenced the sustainability of quality service delivery of the state-owned tertiary institutions in Rivers State, Nigeria; the study therefore concluded that adopting the concept of business-information technology alignment will invariably result to sustainability in tertiary institutions. Recommendation: The study recommended among other things that: Federal and state governments as well as tertiary institution’s management should, as a matter of urgency, develop credible strategy-driven alignment approach that will ensure that the unique objectives of the tertiary institutions are derived seamlessly while using IT, that tertiary institution management should fore-handily train all IT staff on the objectives of the institution so that everyone in IT has a visceral understanding of the institutions intention with regards to quality service delivery.

Antecedents and Consequences of Patient Satisfaction in the Context of Private Hospitalization Services

This study aims to investigate the impacts of perceived quality and perceived value on patient satisfaction as well as the influence of patient satisfaction on hospital’s brand image, patient loyalty and word-of-mouth intention in the context of private hospitalization services. With regards to the conceptualization of perceived quality, this study also attempts to uncover the underlying dimensions of hospitalization quality in the specific context of private hospital. This study surveyed 254 patients who were admitted for at least three days at private hospital in Malaysia, revealing that patient satisfaction with hospitalization services could be explained directly or indirectly by five hospitalization quality domains namely outcome quality, rights and privacy, medical quality, service quality, and servicescape. The findings of this study also show that patient satisfaction has significant impacts on all the three consequences variables – brand image, patient loyalty and WoM intention. The two major contributions of this study include the conceptualization of hospitalization quality domains and the newly developed measurement of perceived value in the context of profit-oriented healthcare institutions.

Pengaruh Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Konsumen melalui Marketing Relationship di Masa Pandemi Covid-19

Competition in providing the best service needs to be done to pamper and give satisfaction to customers, this can be realized by providing something more for customers to enjoy the food and drinks offered even during the current pandemic. This research is quantitative descriptive. This study took service quality and product quality as the independent variables, consumer satisfaction as the dependent variable, and relationship marketing as the intervening variable. The research location is Café BataPuti Coffee House. The population in this study were people who had visited Café BataPuti. The sample used is as many as 90 respondents to people who have visited the BataPuti Coffee House. The analysis used is Path Analysis Analysis. The results of this study is a significant impact on relationship marketing toward service quality and product quality. service quality and product quality have a significant effect on consumer satisfaction. service quality on customer satisfaction through relationship marketing has a significant effect. Product quality on consumer satisfaction through relationship marketing has a significant effect.

Process Management: A Requirement for Organizational Excellence in the Twenty-First Century Business Environment?

The purpose of this study is to define process management as a requirement of organizational excellence in the twenty-first century business environment. The business environment in the twenty-first century has reached a new height as far as challenges are concerned. The Covid-19 pandemic and its consequences have shaped a new business environment that requires organizations and businesses to raise the bar for themselves in honoring their obligation to achieve excellence. This means that competitive advantage, quality service, and product are achieved through organizational excellence. How can process management help organizations and businesses achieve organizational excellence in such a hostile and turbulent business environment? Applying a conceptual approach, the study attempts to answer the question through a comprehensive literature review. Testable propositions have been formulated, action steps defined, and implications of the study established. By identifying workflow design (WFD), control and correction of workflow processes (CCWFP), monitoring of workflow processes (MWFP), and workflow promotion of process-related learning in organizations (WPPRLO) against the background of conceptualization, operationalization, and context, the study findings suggest that process management is indeed a requirement for organizational excellence in the twenty-first century business environment. Scholars and practitioners have the opportunity to confirm or disconfirm the validity of the assumptions and ideas presented in the study.

Important Factors on Make or Buy Strategy for Margin Improvement on Consumer Goods Company

Consumer goods industry have tight a competition in the market. Therefore, companies that operate in this kind of industry should continuously improve sustainable competitive advantage. The strategy to increase competitive advantage is not through innovation but also requires cost leadership so that the company obtains an adequate profit margin. One of the efforts to gain cost leadership is that companies need to choose between make inhouse production or buy goods directly from appointed third party supplier. This study based on qualitative research methodology aims to discuss the important factors for building a business case on the make or buy options. Data for analysis purpose are obtained from interviews with individuals representing one of the leading multinational companies operating in Indonesia that produces personal care, hygiene and home care. Interviews results are written in transcript, coded and mapped to illustrate the keywords mentioned by respondents then being categorized as important factors or not. The result of the study showed that cost, capability, capacity, quality, service level and technology are important factors on consideration make or buy. Cost factor also consider projection volume, transportation and investment.

Penilaian Tingkat Kepuasan Layanan Produk/Jasa dengan Metode Service Quality Model

Kepuasan layanan produk/jasa merupakan satu diantara beberapa faktor yang dapat memberikan pengaruh pada sebuah perusahaan. Kepuasan adalah hal yang dapat diukur untuk meningkatkan dan mencapai tujuan dalam suatu perusahaan/institusi pemerintah. Tingkat kepuasan bisa diukur dengan memanfaatkan beberapa metode, diantaranya adalah Service Quality. Service Quality dapat menunjukan selisih antara harapan pelanggan terhadap perusahaan dengan layanan yang diterima oleh pelanggan dan dari selisih antara harapan dengan layanan yang diterima tersebut dapat dilihat tingkat kepuasan yang diberikan oleh pelanggan. Penelitian ini bertujuan untuk mengetahui penerapan dari metode Service Quality dalam mengukur tingkat kepuasan produk/jasa pada perusahaan atau institusi pemerintahan dengan konsep literature review. Hasil dari literature review menunjukan dari penerapan metode Service Quality lebih banyak digunakan pada perusahaan swasta dibandingkan dengan institusi pemerintahan. Hasil juga menunjukan bahwa kepuasan layanan produk/jasa lebih baik pada institusi pemerintah dibandingkan dengan perusahaan swasta. Hal tersebut ditunjukan pada salah satu literatur yang menghasilkan capaian tingkat kepuasan yang sangat baik pada kualitas layanan di institusi pemerintah.

Influence of Product Quality, Service Quality and Completeness on Customer Satisfaction on Mie Soponyono Producer

Mie Soponyono Manufacturer is a company engaged in the food and beverage sector, which is precisely producing wet noodles and dumpling skin. The purpose of this study was to see the effect of product influence, service quality and completeness on customer satisfaction. The population in this study were subscribers of the Mie Soponyono producers. Determination of the sample in this study using purposive sampling. This study uses multiple linear regression analysis. The results of this study indicate that product quality has no effect on customer satisfaction, service quality affects customer satisfaction and product completeness affects customer satisfaction. Variables of product quality, service quality, and product completeness contributed to customer satisfaction by 70%, while the rest could be built by other variables.

A Review of Interpretable ML in Healthcare: Taxonomy, Applications, Challenges, and Future Directions

We have witnessed the impact of ML in disease diagnosis, image recognition and classification, and many more related fields. Healthcare is a sensitive field related to people’s lives in which decisions need to be carefully taken based on solid evidence. However, most ML models are complex, i.e., black-box, meaning they do not provide insights into how the problems are solved or why such decisions are proposed. This lack of interpretability is the main reason why some ML models are not widely used yet in real environments such as healthcare. Therefore, it would be beneficial if ML models could provide explanations allowing physicians to make data-driven decisions that lead to higher quality service. Recently, several efforts have been made in proposing interpretable machine learning models to become more convenient and applicable in real environments. This paper aims to provide a comprehensive survey and symmetry phenomena of IML models and their applications in healthcare. The fundamental characteristics, theoretical underpinnings needed to develop IML, and taxonomy for IML are presented. Several examples of how they are applied in healthcare are investigated to encourage and facilitate the use of IML models in healthcare. Furthermore, current limitations, challenges, and future directions that might impact applying ML in healthcare are addressed.