scholarly journals A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK

2021 ◽  
Vol 6 ◽  
pp. 222
Author(s):  
Muhammad Shamsher Ahmad ◽  
Scott Rory Hicks ◽  
Rebecca Watson ◽  
Rajia Akter Ahmed ◽  
Lewis Jones ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Discharge Planning ◽  
Satisfaction Survey ◽  
Third Wave ◽  
Improvement Project ◽  
Worker Training ◽  
Patient Satisfaction Survey ◽  
Regional Strategies ◽  
Educational Package ◽  
Minority Ethnic

Background: The perspectives and experiences of people hospitalised with COVID-19 have been under-reported during the coronavirus pandemic. We developed and conducted a COVID-19 patient satisfaction survey in a large university-affiliated secondary healthcare centre in Liverpool, UK, during Europe’s first coronavirus wave (April-June 2020). The survey found that care was rated highly, including among people of Black Asian and Minority Ethnic (BAME) background. However, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement.   Methods: To improve care for people with COVID-19 admitted to our centre, we designed an educational package for healthcare professionals working on COVID-19 wards. The package, implemented in August 2020, included healthcare worker training sessions on providing holistic care and placement of “Practice Pointers” posters. Patient satisfaction was re-evaluated during the second/third COVID-19 waves in Liverpool (September 2020 - February 2021). Results: Across waves, most (95%) respondents reported that they would recommend our hospital to friends and/or family and rated overall care highly. Comparison of the responses of second/third-wave respondents (n=101) with first-wave respondents (n=94) suggested improved patient satisfaction across most care domains but especially those related to having worries and fears addressed and being consulted about medications and their side-effects. Conclusions: People admitted with COVID-19 to our centre in Liverpool, including those from BAME background, rated the care they received highly. A simple education package improved the feedback on care received by respondents between the first and second/third waves. These UK-first findings are informing regional strategies to improve person-centred care of hospitalised people with COVID-19.

scholarly journals A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: an observational study, Liverpool, UK

2021 ◽  
Author(s):  
Muhammad Shamsher Ahmed ◽  
Scott Rory Hicks ◽  
Rebecca Watson ◽  
Rajia Akter Ahmed ◽  
Lewis Jones ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Sleep Quality ◽  
Healthcare Professionals ◽  
Discharge Planning ◽  
Satisfaction Survey ◽  
Training Package ◽  
Patient Satisfaction Survey ◽  
Educational Package ◽  
Survey Responses ◽  
And Training

The experiences of people hospitalised with COVID-19 are under-researched. We designed a COVID-19 patient satisfaction survey and collected responses (n=94) during Liverpool's first wave (April-June 2020). Although care was generally rated highly, including among people of BAME background, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. In response, we implemented an education and training package for healthcare professionals working on COVID-19 wards. During Liverpool's second/third COVID-19 wave, survey responses (n=101) suggested improvement in patient satisfaction across all care domains except discharge-planning and sleep-quality. These UK-first findings are informing local strategies to improve COVID-19 care.

An evaluation of a shoulder rehabilitation class in a UK hospital following evidence-based modifications

2021 ◽  
pp. 1-8
Author(s):  
Emily Kell ◽  
John A. Hammond ◽  
Sophie Andrews ◽  
Christina Germeni ◽  
Helen Hingston ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Shoulder Pain ◽  
Management Strategies ◽  
Cost Effective ◽  
Rehabilitation Programme ◽  
Patient Specific ◽  
Satisfaction Survey ◽  
Evidence Based ◽  
Patient Satisfaction Survey ◽  
Significant Difference

OBJECTIVES: Shoulder pain is a common musculoskeletal disorder, which carries a high cost to healthcare systems. Exercise is a common conservative management strategy for a range of shoulder conditions and can reduce shoulder pain and improve function. Exercise classes that integrate education and self-management strategies have been shown to be cost-effective, offer psycho-social benefits and promote self-efficacy. This study aimed to examine the effectiveness of an 8-week educational and exercise-based shoulder rehabilitation programme following the introduction of evidence-based modifications. METHODS: A retrospective evaluation of a shoulder rehabilitation programme at X Trust was conducted, comparing existing anonymised Shoulder Pain and Disability Index (SPADI) and Patient-Specific Functional Scale (PSFS) scores from two cohorts of class participants from 2017-18 and 2018-19 that were previously collected by the physiotherapy team. Data from the two cohorts were analysed separately, and in comparison, to assess class efficacy. Descriptive data were also analysed from a patient satisfaction survey from the 2018-19 cohort. RESULTS: A total of 47 patients completed the 8-week shoulder rehabilitation programme during the period of data collection (2018-2019). The 2018-19 cohort showed significant improvements in SPADI (p 0.001) and PSFS scores (p 0.001). No significant difference was found between the improvements seen in the 2017-18 cohort and the 2018-19 cohort. 96% of the 31 respondents who completed the patient satisfaction survey felt the class helped to achieve their goals. CONCLUSION: A group-based shoulder rehabilitation class, which included loaded exercises and patient education, led to improvements in pain, disability and function for patients with rotator cuff related shoulder pain (RCRSP) in this outpatient setting, but anticipated additional benefits based on evidence were not observed.

scholarly journals Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management

2016 ◽  
Vol 22 (1) ◽  
pp. 81-86 ◽  
Author(s):  
Jean Moon ◽  
Claire Kolar ◽  
Amanda Brummel ◽  
Molly Ekstrand ◽  
Haley Holtan ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medication Management ◽  
Satisfaction Survey ◽  
Patient Satisfaction Survey ◽  
Development And Validation
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