The Ability of Patients to Correctly Identify Their Hospitalist on a Patient Satisfaction Survey and the Impact of This Factor on Hospitalist Scores

The primary objective of the Affordable Care Act (ACA) is to improve the health care delivery system for all Americans. In April 2011, a reward system initiative for hospitals was announced that focused enhanced reimbursement incentives to hospitals that improved overall care and maintained patient satisfaction. This initiative begins in fiscal year 2013 for Medicare insured patients and is anticipated that private insurers will soon follow this standard.Patient satisfaction has become one of the determinants of health care. Its measures include access, outcome, effectiveness of service provided, and other variables intended to improve population health. Important economic decisions are being influenced with this data. This study explores the impact of the patient satisfaction survey instrument with reimbursement and how this process has influenced care decisions of one large health system in the northeast. It identifies strengths and weaknesses within this health system that have affected the bottom line.Key Words: Patient satisfaction, quality of care, financing, Medicare reimbursement, Hospital Consumer Assessment of Healthcare Providers and Systems, Affordable Care Act, Partnership for Patients

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Patient Satisfaction Survey (PSS) In Breast Clinic

Case Medical Research ◽

10.31525/ct1-nct03962595 ◽

2019 ◽

Author(s):

Keyword(s):

Patient Satisfaction ◽

Satisfaction Survey ◽

Breast Clinic ◽

Patient Satisfaction Survey

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Patient Satisfaction Survey of Non-surgical Urinary Incontinence Treatment

Case Medical Research ◽

10.31525/ct1-nct04064970 ◽

2019 ◽

Author(s):

Keyword(s):

Urinary Incontinence ◽

Patient Satisfaction ◽

Satisfaction Survey ◽

Patient Satisfaction Survey

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An evaluation of a shoulder rehabilitation class in a UK hospital following evidence-based modifications

Physiotherapy Practice and Research ◽

10.3233/ppr-200408 ◽

2021 ◽

pp. 1-8

Author(s):

Emily Kell ◽

John A. Hammond ◽

Sophie Andrews ◽

Christina Germeni ◽

Helen Hingston ◽

...

Keyword(s):

Patient Satisfaction ◽

Shoulder Pain ◽

Management Strategies ◽

Cost Effective ◽

Rehabilitation Programme ◽

Patient Specific ◽

Satisfaction Survey ◽

Evidence Based ◽

Patient Satisfaction Survey ◽

Significant Difference

OBJECTIVES: Shoulder pain is a common musculoskeletal disorder, which carries a high cost to healthcare systems. Exercise is a common conservative management strategy for a range of shoulder conditions and can reduce shoulder pain and improve function. Exercise classes that integrate education and self-management strategies have been shown to be cost-effective, offer psycho-social benefits and promote self-efficacy. This study aimed to examine the effectiveness of an 8-week educational and exercise-based shoulder rehabilitation programme following the introduction of evidence-based modifications. METHODS: A retrospective evaluation of a shoulder rehabilitation programme at X Trust was conducted, comparing existing anonymised Shoulder Pain and Disability Index (SPADI) and Patient-Specific Functional Scale (PSFS) scores from two cohorts of class participants from 2017-18 and 2018-19 that were previously collected by the physiotherapy team. Data from the two cohorts were analysed separately, and in comparison, to assess class efficacy. Descriptive data were also analysed from a patient satisfaction survey from the 2018-19 cohort. RESULTS: A total of 47 patients completed the 8-week shoulder rehabilitation programme during the period of data collection (2018-2019). The 2018-19 cohort showed significant improvements in SPADI (p 0.001) and PSFS scores (p 0.001). No significant difference was found between the improvements seen in the 2017-18 cohort and the 2018-19 cohort. 96% of the 31 respondents who completed the patient satisfaction survey felt the class helped to achieve their goals. CONCLUSION: A group-based shoulder rehabilitation class, which included loaded exercises and patient education, led to improvements in pain, disability and function for patients with rotator cuff related shoulder pain (RCRSP) in this outpatient setting, but anticipated additional benefits based on evidence were not observed.

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