Development and Evaluation of the Consumer Recovery Satisfaction Survey

Abstract Evaluators must understand the complex overall process that makes up an independent medical evaluation (IME), whether the purpose of the evaluation is to assess impairment or other care issues. Part 1 of this article provides an overview of the process, and Part 2 [in this issue] reviews the pre-evaluation process in detail. The IME process comprises three phases: pre-evaluation, evaluation, and postevaluation. Pre-evaluation begins when a client requests an IME and provides the physician with medical records and other information. The following steps occur at the time of an evaluation: 1) patient is greeted; arrival time is noted; 2) identity of the examinee is verified; 3) the evaluation process is explained and written informed consent is obtained; 4) questions or inventories are completed; 5) physician reviews radiographs or diagnostic studies; 6) physician records start time and interviews examinee; 7) physician may dictate the history in the presence of the examinee; 8) physician examines examinee with staff member in attendance, documenting negative, physical, and nonphysiologic findings; 9) physician concludes evaluation, records end time, and provides a satisfaction survey to examinee; 10) examinee returns satisfaction survey before departure. Postevaluation work includes preparing the IME report, which is best done immediately after the evaluation. To perfect the IME process, examiners can assess their current approach to IMEs, identify strengths and weaknesses, and consider what can be done to improve efficiency and quality.

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Tools and Resources: Web Sites of Interest

Guides Newsletter ◽

10.1001/amaguidesnewsletters.2001.marapr03 ◽

2001 ◽

Vol 6 (2) ◽

pp. 6-8

Author(s):

Christopher R. Brigham

Keyword(s):

Informed Consent ◽

Physical Examination ◽

Functional Status ◽

Web Sites ◽

Satisfaction Survey ◽

High Quality ◽

Diagnostic Studies ◽

Physician Relationship ◽

Complete History

Abstract The AMA Guides to the Evaluation of Permanent Impairment (AMA Guides), Fifth Edition, explains that independent medical evaluations (IMEs) are not the same as impairment evaluations, and the evaluation must be designed to provide the data to answer the questions asked by the requesting client. This article continues discussions from the September/October issue of The Guides Newsletter and examines what occurs after the examinee arrives in the physician's office. First are orientation and obtaining informed consent, and the examinee must understand that there is no patient–physician relationship and the physician will not provide treatment bur rather will send a report to the client who requested the IME. Many physicians ask the examinee to complete a questionnaire and a series of pain inventories before the interview. Typical elements of a complete history are shown in a table. An equally detailed physical examination follows a meticulous history, and standardized forms for reporting these findings are useful. Pain and functional status inventories may supplement the evaluation, and the examining physician examines radiographic and diagnostic studies. The physician informs the interviewee when the evaluation is complete and, without discussing the findings, asks the examinee to complete a satisfaction survey and reviews the latter to identify and rectify any issues before the examinee leaves. A future article will discuss high-quality IME reports.

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1332: Premature Ejaculation as Reported by Female Partners: Prevalence and Sexual Satisfaction Survey Results from a Community Practice

The Journal of Urology ◽

10.1016/s0022-5347(18)33545-6 ◽

2006 ◽

Vol 175 (4S) ◽

pp. 428-428

Author(s):

Matt T. Rosenberg ◽

Nathan Sailor ◽

Christopher T. Tallman ◽

Dana A. Ohl

Keyword(s):

Sexual Satisfaction ◽

Premature Ejaculation ◽

Satisfaction Survey ◽

Community Practice ◽

Female Partners ◽

Survey Results

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Consumer satisfaction survey results

PsycEXTRA Dataset ◽

10.1037/e564402009-002 ◽

2008 ◽

Keyword(s):

Consumer Satisfaction ◽

Satisfaction Survey ◽

Survey Results

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National Learner Satisfaction Survey: FE Learners with Learning Difficulties and/or Disabilities (LDD)

PsycEXTRA Dataset ◽

10.1037/e578322011-001 ◽

2011 ◽

Keyword(s):

Learning Difficulties ◽

Learner Satisfaction ◽

Satisfaction Survey

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Highlights of the Statewide Client Satisfaction Survey 2001

PsycEXTRA Dataset ◽

10.1037/e602282007-003 ◽

2001 ◽

Author(s):

Felix Rodriguez

Keyword(s):

Client Satisfaction ◽

Satisfaction Survey

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PROFESINĖS VEIKLOS VIDINĖS MOTYVACIJOS IR PASITENKINIMO DARBU CHARAKTERISTIKŲ TYRIMAS

Medicinos teorija ir praktika ◽

10.15591/mtp.2014.052 ◽

2014 ◽

Vol 20 (4) ◽

pp. 292-298

Author(s):

Violeta Ožeraitienė ◽

Virginija Gaigalaitė ◽

Julija Arnatkevič

Keyword(s):

Job Satisfaction ◽

Satisfaction Survey ◽

Job Satisfaction Survey

Reikšminiai žodžiai: vidinė motyvacija, pasitenkinimas darbu, slaugytojai, profesinė veikla. Darbo tikslas: ištirti, kaip vidiniai motyvaciniai veiksniai susiję su slaugytojų pasitenkinimą darbu lemiančiais veiksniais. Tyrimo medžiaga ir metodai. Tyrimo imtį sudarė 186 slaugytojos, dirbančios ligoninės chirurginiuose (94 respondentės) ir terapiniuose skyriuose (92 respondentės). Slaugytojų amžius svyravo nuo 23 iki 61 metų (vidurkis 42,4 ± 8,9 metų). Aukštąjį universitetinį išsilavinimą turėjo 40, neuniversitetinį aukštąjį – 60 slaugytojų, likusios – įgijusios aukštesnįjį išsilavinimą. Tyrimui naudota anketinė anoniminė apklausa, surinkti demografiniai, socialiniai slaugytojų duomenys. Pasitenkinimas darbu tirtas naudojant P. E. Spector pasitenkinimo darbu klausimyną („The Job Satisfaction Survey“, 1997), o profesinės veiklos vidiniai motyvai tirti naudojant Profesinės veiklos motyvacijos klausimyną. Rezultatai. Bendras pasitenkinimo darbu rodiklis parodė, kad slaugos darbuotojų pasitenkinimas darbu yra vidutinis (gauta balų suma 123,69, o skalės vidurkis – 126 balai). Slaugytojos yra labiau patenkintos geru vadovavimu, bendradarbiais, darbo pobūdžiu ir komunikacija, mažiau – atlyginimu, karjeros galimybėmis, papildomomis lengvatomis, galimais apdovanojimais ir darbo sąlygomis. Svarbiausias profesinės veiklos vidinis motyvas – asmenybės įsitvirtinimas darbe. Išvados. Slaugytojų bendras pasitenkinimas darbu yra vidutinis. Esant didesniam slaugytojų amžiui, darbo stažui ir krūviui, pasitenkinimas darbu siejamas su geresniu atlyginimu, papildomomis lengvatomis, o jaunesnio amžiaus slaugytojų – su karjeros galimybėmis, santykiais su bendradarbiais. Svarbiausias profesinės veiklos vidinis motyvas yra įsitvirtinti kolektyve, kuris ypač stiprus aukštesnįjį ir aukštąjį neuniversitetinį išsilavinimą turinčioms bei dirbančioms chirurgijos skyriuose slaugytojoms. Profesinio meistriškumo motyvai svarbesni aukštąjį universitetinį išsilavinimą turinčioms slaugytojoms. Kuo stipresnis asmenybės įsitvirtinimas darbo kolektyve, tuo didesnis pasitenkinimas darbu ir jo pobūdžiu. Silpnesnė asmeninio įnašo ir profesinio meistriškumo vidinė motyvacija didino pasitenkinimą bendradarbiais, lengvatomis ir apdovanojimais.

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