A Study on the Effects of Emotional Labor Strategy on Destructive Reaction Behavior by a Double Mediation of Emotional Dissonance and Job Dissatisfaction - The Moderating Effect of Commitment to Emotional Display Rules -

2018 ◽  
Vol 25 (1) ◽  
pp. 79-100
Author(s):  
Na Young Han ◽  
◽  
Sang Wook Bae
Keyword(s):  
Emotional Labor ◽  
Moderating Effect ◽  
Job Dissatisfaction ◽  
Display Rules ◽  
Emotional Dissonance ◽  
Reaction Behavior ◽  
Emotional Display ◽  
Emotional Display Rules

Emotional labor threatens decent work: A proposal to eradicate emotional display rules

2015 ◽  
Vol 36 (6) ◽  
pp. 770-785 ◽  
Author(s):  
Alicia A. Grandey ◽  
Deborah Rupp ◽  
William N. Brice
Keyword(s):  
Emotional Labor ◽  
Display Rules ◽  
Decent Work ◽  
Emotional Display ◽  
Emotional Display Rules
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