Assessing the assembly quality of a T-bar ceiling suspension by using an advanced multi-process performance analysis chart with asymmetric tolerance

2016 ◽  
Vol 10 (2) ◽  
pp. 264 ◽  
Author(s):  
Hsi Tien Chen ◽  
Kuen Suan Chen
Keyword(s):  
Performance Analysis ◽  
Process Performance ◽  
Assembly Quality

Queueing Inference for Process Performance Analysis with Missing Life-Cycle Data

2020 ◽  
Author(s):  
Guy Berkenstadt ◽  
Avigdor Gal ◽  
Arik Senderovich ◽  
Roee Shraga ◽  
Matthias Weidlich
Keyword(s):  
Life Cycle ◽  
Performance Analysis ◽  
Process Performance

Assessing and improving measurability of process performance indicators based on quality of logs

2021 ◽  
pp. 101874
Author(s):  
Cinzia Cappiello ◽  
Marco Comuzzi ◽  
Pierluigi Plebani ◽  
Matheus Fim
Keyword(s):  
Performance Indicators ◽  
Process Performance

scholarly journals Analysis of customer satisfaction in hospital by using Importance-Performance Analysis (IPA) and Customer Satisfaction Index (CSI)

2018 ◽  
Vol 154 ◽  
pp. 01098
Author(s):  
Vembri Noor Helia ◽  
Cahya Putra Abdurrahman ◽  
Fety Ilma Rahmillah
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Hospital Staff ◽  
Quality Of Services ◽  
Referral Centre ◽  
Major Health ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Multi Disciplinary Team

As a major health referral centre, the hospital demanded to provide comprehensive services provided by a multi-disciplinary team according to the needs of patient. In the expansion of a growing number of hospitals in Yogyakarta especially Sleman area where retreat acquire customers even more stringent, it is necessary to increase the quality of services. There are five determinants of service quality namely: reliability, responsiveness, assurance, empathy, and tangible. Collecting data is done by observation and distributing questionnaires to 70 respondents, and Importance-Performance Analysis and Customer Satisfaction Index are used to determine satisfaction level of outpatients. As a results, six out of twenty attributes need improvement, namely: a) The condition of the hospital is clean, comfortable and tidy; b) Guidance and information boards poly is easy to see and read; c) The ease and accuracy of obtaining information for patients (referrals, lab results, etc.); d) The hospital staff has a quick response to the needs of patients; e) Attention physicians in managing patients and willingness to provide a particular time for consultation; and f) The prescribed medication is suitable and safe. It is known that the value of CSI by 76% means the service is not satisfied the patient.

Deformation Analysis for Welding Assembly Processes of Automobile Panels

2010 ◽  
Vol 118-120 ◽  
pp. 70-74
Author(s):  
Yu Liu ◽  
Jian Xin Liu ◽  
Shu Yi Yan ◽  
Zhi Min Wang ◽  
Bing Zhang
Keyword(s):  
Numerical Simulation ◽  
Welding Process ◽  
Coupling Method ◽  
Welding Distortion ◽  
Deformation Analysis ◽  
Assembly Quality ◽  
Automobile Body ◽  
Dimensional Deviation ◽  
Assembly Deviation

Welding process of automobile panels is a key process in the manufacturing of automobile body and its quality directly impact on the appearance and quality of automobile. The causes of dimensional deviation of welded assembly could be workpieces variation, assembly tooling variation, and welding distortion. As a major source of assembly deviation, dimensional variations of workpieces have important effects on the assembly quality of automobile body. In this paper, pre-stressing was used to reflect the workpieces’ variation and the node coupling method was used in the numerical simulation to predict the deformation of assembly caused by the welding process of automobile panels. And further the computation results were listed and compared with the measured ones.

scholarly journals Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis

2019 ◽  
Vol 11 (2) ◽  
pp. 144
Author(s):  
Eka Indah Yulistyari ◽  
Chotibul Umam ◽  
M. Reiza Fachrozy
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Analysis Method ◽  
Transportation Services ◽  
Bus Services ◽  
Clear Information ◽  
Bus Transportation

PO. Saztro Holidays is one of the bus transportation services companies in the Serang area that focuses on tourism routes. The purpose of this study is to know the quality of tourism bus services through customer satisfaction and complaints, besides as knowing the importance of priority attributes to be repaired. The methods of collecting data using a questionnaire involving 30 respondents to tourism bus consumers. This study uses the SERVQUAL method (reliability, responsiveness, assurance, empathy, tangible) and Importance Performance Analysis (IPA). The results of the study using the SERVQUAL method obtained an overall gap value of -0.852, which states that the services provided by PO. Saztro Holidays still does not provide satisfaction to consumers. Improvement efforts to increase satisfaction with Tourism bus services using the Importance Performance Analysis method in quadrant I (top priority) using SPSS 19 through a cartesius diagram obtained as many as 13 attributes. The most important attributes that are the main priority in repairs to match the expectations of consumers with the value of the suitability level of 78.04, namely the attributes of the availability of clear information marks.

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