Managing reverse exchange in the service supply chain using role activity diagram: a case study of credit card complaint management

2020 ◽  
Vol 13 (4) ◽  
pp. 417
Author(s):  
Tonmoy Choudhury ◽  
K.M. Kutub Uddin Romel ◽  
Ferry Jie ◽  
Hadrian Geri Djajadikerta
Keyword(s):  
Supply Chain ◽  
Credit Card ◽  
Activity Diagram ◽  
Complaint Management ◽  
Service Supply Chain ◽  
Role Activity

Configuring the after-sales service supply chain: A multiple case study

2007 ◽  
Vol 110 (1-2) ◽  
pp. 52-69 ◽  
Author(s):  
N. Saccani ◽  
P. Johansson ◽  
M. Perona
Keyword(s):  
Supply Chain ◽  
Multiple Case Study ◽  
Service Supply Chain ◽  
Multiple Case

A Study on Supply Chain Management of Software-Focused Products

2011 ◽  
Vol 66-68 ◽  
pp. 995-1000
Author(s):  
Cheng Xuan Cao ◽  
Chong Ling Ren ◽  
Wen Wen Shi ◽  
Jing Li
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Software Component ◽  
Chain Management ◽  
Service Supply Chain ◽  
Hardware Component ◽  
The Common

In this paper, we introduce the concept of the software-focused chain. A software focused product consists of hardware component and software component, where the software component is either the higher value part of the product. We study a software-focused product and service supply chain based on the case study of Beijing UniStrong Company. We discuss the common and unique issues that a software-focused supply chain has compared with a traditional supply chain. Issues and challenges of the software-focused supply chain management have also been studied in the paper.

Sign in / Sign up

Export Citation Format

Share Document