A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, M.P., by using mystery shopping as a tool

Trupti Samir Almoula; Satyendra Kumar

doi:10.1504/ijfsm.2020.10032387

A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, M.P., by using mystery shopping as a tool

International Journal of Financial Services Management ◽

10.1504/ijfsm.2020.10032387 ◽

2020 ◽

Vol 1 (1) ◽

pp. 1

Author(s):

Trupti Samir Almoula ◽

Satyendra Kumar

Keyword(s):

Private Sector ◽

Comparative Study ◽

Customer Service ◽

Service Marketing ◽

Service Level ◽

Marketing Mix ◽

Public And Private ◽

Mystery Shopping ◽

Customer Service Level ◽

Public And Private Sector

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A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, MP, India, by using mystery shopping as a tool

International Journal of Financial Services Management ◽

10.1504/ijfsm.2020.111106 ◽

2020 ◽

Vol 10 (3) ◽

pp. 239

Author(s):

Satyendra Kumar ◽

Trupti Samir Almoula

Keyword(s):

Private Sector ◽

Comparative Study ◽

Customer Service ◽

Service Marketing ◽

Service Level ◽

Marketing Mix ◽

Public And Private ◽

Mystery Shopping ◽

Customer Service Level ◽

Public And Private Sector

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Salary and Promotion - Predictors of Job Satisfaction: A Comparative Study of Public and Private Sector Banks in India

SSRN Electronic Journal ◽

10.2139/ssrn.2259978 ◽

2012 ◽

Author(s):

Professor Nawab Ali Khan ◽

Suhalia Parveen

Keyword(s):

Job Satisfaction ◽

Private Sector ◽

Comparative Study ◽

Public And Private ◽

Public And Private Sector

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Value relevance of accounting information: comparative study of Indian public and private sector banks

International Journal of Indian Culture and Business Management ◽

10.1504/ijicbm.2019.096922 ◽

2019 ◽

Vol 18 (1) ◽

pp. 12 ◽

Cited By ~ 3

Author(s):

Meena Bhatia ◽

Mwila J. Mulenga

Keyword(s):

Private Sector ◽

Comparative Study ◽

Value Relevance ◽

Accounting Information ◽

Public And Private ◽

Public And Private Sector

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Impact of Institutional Set-Up on the Responsiveness to Change in a Firm’s Governance Structure: A Comparative Study of Public and Private Sector Enterprises in India

Global Journal of Flexible Systems Management ◽

10.1007/s40171-018-0185-9 ◽

2018 ◽

Vol 19 (2) ◽

pp. 159-172 ◽

Cited By ~ 6

Author(s):

Monika Singla ◽

Shveta Singh

Keyword(s):

Private Sector ◽

Comparative Study ◽

Governance Structure ◽

Public And Private ◽

Set Up ◽

Public And Private Sector ◽

Responsiveness To Change

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Service Quality of Public and Private Sector Banks in Erode City: A Comparative Study

Asian Journal of Research in Social Sciences and Humanities ◽

10.5958/2249-7315.2016.01248.x ◽

2016 ◽

Vol 6 (11) ◽

pp. 1011

Author(s):

N. Amul Praveena ◽

A. Mahadevan

Keyword(s):

Service Quality ◽

Private Sector ◽

Comparative Study ◽

Public And Private ◽

Public And Private Sector

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Analysing Impact of Brand Image on Customer Preference: A Comparative Study of Public and Private Sector Banks in Kumaun Region of Uttarakhand

International Journal of Trend in Scientific Research and Development ◽

10.31142/ijtsrd21404 ◽

2019 ◽

Vol Volume-3 (Issue-3) ◽

pp. 41-44

Author(s):

Dr. Deepak Dhariyal ◽

Mukesh Sharma ◽

Keyword(s):

Private Sector ◽

Comparative Study ◽

Brand Image ◽

Public And Private ◽

Customer Preference ◽

Public And Private Sector

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Digitalization and job satisfaction among bank employees : A comparative study of Public and Private sector banks

Emperor International Journal of Finance and Management Research ◽

10.35337/eijfmr.2019.5605 ◽

2019 ◽

Vol 05 (06) ◽

pp. 29-40

Author(s):

Jisha .P .S ◽

Dr.G .Veerakumaran

Keyword(s):

Job Satisfaction ◽

Private Sector ◽

Comparative Study ◽

Public And Private ◽

Bank Employees ◽

Public And Private Sector

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A Comparative Study of Digital Banking in Public and Private Sector Banks

International Journal of Innovative Research in Engineering & Multidisciplinary Physical Sciences ◽

10.37082/ijirmps.2021.v09si05.011 ◽

2021 ◽

Vol 9 (5) ◽

pp. 1-1

Author(s):

Natarajan Ramya

Keyword(s):

Private Sector ◽

Comparative Study ◽

Public And Private ◽

Public And Private Sector

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Comparative Study of Full Range Leadership Model among Faculty Members in Public and Private Sector Higher Education Institutes and Universities

International Journal of Business and Management ◽

10.5539/ijbm.v5n4p208 ◽

2010 ◽

Vol 5 (4) ◽

Author(s):

Muhammad Musarrat Nawaz ◽

Mahmood Ahmad Bodla

Keyword(s):

Higher Education ◽

Private Sector ◽

Comparative Study ◽

Full Range ◽

Faculty Members ◽

Public And Private ◽

Leadership Model ◽

Full Range Leadership Model ◽

Full Range Leadership ◽

Public And Private Sector

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CSR Practices – Trends and Compliance a Comparative Study Between Select Public and Private Sector Companies in India

The Management Accountant Journal ◽

10.33516/maj.v54i3.93-103p ◽

2019 ◽

Vol 54 (3) ◽

pp. 93

Author(s):

Swapan Sarkar ◽

Priyadarshini Chatterjee ◽

Dipankar Biswas

Keyword(s):

Private Sector ◽

Comparative Study ◽

Public And Private ◽

Public And Private Sector

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