scholarly journals Presenting a predictive benchmark model of after-sales service agencies for vehicles based on the Data Envelopment Analysis (DEA) Approach

Author(s):  
Esmael Najafi ◽  
Farhad Hosseinzadeh Lotfi ◽  
Sajjad Kheyri ◽  
Bijan Rahmani
2010 ◽  
Vol 37 (1) ◽  
pp. 37-44 ◽  
Author(s):  
Mohammad S. El-Mashaleh

One of the most crucial decisions that is regularly exercised by construction contractors is to determine whether to bid or not to bid on a certain project. The purpose of this paper is to propose a data envelopment analysis (DEA) approach for the bid–no-bid decision. DEA is a robust non-parametric linear programming approach that is used for benchmarking performance and for making selection decisions. Based on a contractor's database of previous considerations of bidding opportunities, DEA creates a “favorable frontier” that consists of favorable bidding opportunities. New bidding opportunities are evaluated in reference to this “favorable frontier” and the bid–no-bid decision is consequently made. The proposed approach incorporates subjective management expertise and deals systematically with bidding situations to guide contractors in their bid–no-bid determination. A major strength of the proposed DEA approach is that it is deployable by organizations facing the bid–no-bid problem regardless of size, country of operation, number and type of factors considered in bidding, or even industry.


2011 ◽  
Vol 88 (11) ◽  
pp. 3765-3772 ◽  
Author(s):  
Seyed Hashem Mousavi-Avval ◽  
Shahin Rafiee ◽  
Ali Jafari ◽  
Ali Mohammadi

Author(s):  
Fuad Aleskerov ◽  
Vsevolod Petrushchenko

Data Envelopment Analysis (DEA) is a well-known nonparametric technique of efficiency evaluation which is actively used in many economic applications. However, DEA is not very well applicable when a sample consists of firms operating under drastically different conditions. We offer a new method of efficiency estimation in heterogeneous samples based on a sequential exclusion of alternatives and standard DEA approach. We show a connection between efficiency scores obtained via standard DEA model and the ones obtained via our algorithm. We also illustrate our model by evaluating 28 Russian universities and compare the results obtained by two techniques.


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