Knowledge transfer in enterprise information technology support using web-based self-service systems

2006 ◽  
Vol 1 (2) ◽  
pp. 145 ◽  
Author(s):  
Vanessa Cooper ◽  
Sharman Lichtenstein ◽  
Ross Smith
Keyword(s):  
Information Technology ◽  
Knowledge Transfer ◽  
Service Systems ◽  
Technology Support ◽  
Enterprise Information ◽  
Web Based ◽  
Information Technology Support ◽  
Self Service

scholarly journals The Structure and Evaluation of Planning Arguments

2010 ◽  
Vol 30 (4) ◽  
Author(s):  
Thorbjoern Mann
Keyword(s):  
Information Technology ◽  
Conceptual Framework ◽  
Policy Making ◽  
Planning Process ◽  
Technology Support ◽  
Planning Policy ◽  
Information Technology Support ◽  
Design Planning

Arguments commonly used in discussions about design, planning, policy-making issues have not been adequately analyzed in the literature. The structure of such ‘planning arguments’ is discussed. Based on the conceptual framework of the ‘argumentative model of planning’ proposed by H. Rittel, an approach for their systematic and transparent evaluation by discourse participants is presented. Procedural implications for its application in the planning process are discussed, and the potential for information technology support for such processes explored.

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