scholarly journals The Effect of Word of Mouth on Sales: Online Book Reviews

2006 ◽  
Vol 43 (3) ◽  
pp. 345-354 ◽  
Author(s):  
Judith A. Chevalier ◽  
Dina Mayzlin
Keyword(s):  
Author(s):  
Angela Lin ◽  
Jonathan Foster

Electronic word-of-mouth (eWOM) is playing an increasingly influential role in informing consumers’ purchasing decisions. Previously confined to seeking information from a small group of family and friends, consumers are now able via the Internet and social media, to draw on the contributions of a much larger group of other consumers. This chapter presents findings from a content analysis of a selection of book readers’ contributions to the Anobii Digital Bookshelf review site. The research questions guiding this analysis are: do online book reviews influence consumers’ book purchasing decisions? What conditions affect the influence of online book reviews? What are the consequences of online book reviews for consumers’ book purchasing decisions? The evidence from this study suggests that online book reviews play an influential role in the majority of Anobii members’ purchasing decisions; and that the opinions of other readers are sought primarily because of their perceived independence. Findings in relation to the informational and social attributes of book reviews, along with their framing are also presented. The chapter concludes with discussing the implications of the study for the implementation and use of eWOM, including the need to differentiate between different consumer types, being cognizant of the issue of source credibility, and the informational and social attributes that contribute to this, and of possible social and technological biases.


2010 ◽  
Vol 20 (2) ◽  
pp. 65-72
Author(s):  
Takashi HARADA ◽  
Sawako YAMASHITA
Keyword(s):  

2015 ◽  
Vol 52 (3) ◽  
pp. e-1
Author(s):  
Cordner
Keyword(s):  

2015 ◽  
Vol 52 (2) ◽  
pp. e-4
Author(s):  
Meyer
Keyword(s):  

2021 ◽  
Vol 8 (12) ◽  
Author(s):  
Pavan Holur ◽  
Shadi Shahsavari ◽  
Ehsan Ebrahimzadeh ◽  
Timothy R. Tangherlini ◽  
Vwani Roychowdhury

Social reading sites offer an opportunity to capture a segment of readers’ responses to literature, while data-driven analysis of these responses can provide new critical insight into how people ‘read’. Posts discussing an individual book on the social reading site, Goodreads , are referred to as ‘reviews’, and consist of summaries, opinions, quotes or some mixture of these. Computationally modelling these reviews allows one to discover the non-professional discussion space about a work, including an aggregated summary of the work’s plot, an implicit sequencing of various subplots and readers’ impressions of main characters. We develop a pipeline of interlocking computational tools to extract a representation of this reader-generated shared narrative model. Using a corpus of reviews of five popular novels, we discover readers’ distillation of the novels’ main storylines and their sequencing, as well as the readers’ varying impressions of characters in the novel. In so doing, we make three important contributions to the study of infinite-vocabulary networks: (i) an automatically derived narrative network that includes meta-actants; (ii) a sequencing algorithm, REV2SEQ, that generates a consensus sequence of events based on partial trajectories aggregated from reviews, and (iii) an ‘impressions’ algorithm, SENT2IMP, that provides multi-modal insight into readers’ opinions of characters.


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