Despite the technological progress made by organisations in Namibia, the impact of IT has not been studied. The existing definition of IT is not comprehensive enough to include all relevant IT expenditures. No return calculations are made, though managers are showing growing concern at the increasing IT costs. The purpose of this article is to determine what organisations in Namibia use as basis for investing in IT. In interviews with six organisations in Namibia, it was determined how they define and manage their investment in IT. Some conclusions can be drawn, the first being that organisations need to look at their definition of IT to include all aspects of IT like communication systems, maintenance, etc. the second implication is that somebody must be appointed to take responsibility for managing the IT investment.
Employee Perception of the Impact of Information Technology Investment in Organisations: a survey of the hotel industry
