The impact of knowledge management capabilities and processes on SME performance

Purpose–This study aims to explore the impact of Knowledge Management Capabilities (KMC), captured by six dimensions, on product innovation in Information Technology (IT) Small and Medium Enterprises (SMEs).Design/methodology/approach– Survey data were collected from 300 managers in (45) IT SMEs located in Jordan. SPSS was employed to analyze the data.Findings–Two key findings emerged: first, among the six dimensions of KMC, only acquisition, sharing, application, and protection were found to be positively associated with products innovation, whereas knowledge creation and storing were not. Second, no significant differences were identified in employees' answers due to company size.Research limitations/implications – This study was restricted to small and medium size enterprises, and therefore, the findings of this study may not be generalized to large enterprises. Additionally, this study was confined to the Jordanian IT sector only, thus, the findings need to be interpreted with cautious as they may not be generalized to other sectors.Originality/value – this study advances our understanding of the nature of the relationship between knowledge and innovation.

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The Impact of PROs Knowledge Management Capabilities on Their Roles and Work Duties in Higher Education Institutes

Oman Chapter of Arabian Journal of Business and Management Review ◽

10.12816/0046985 ◽

2018 ◽

Vol 7 (3) ◽

pp. 48-63

Author(s):

Syed Mazher

Keyword(s):

Higher Education ◽

Knowledge Management ◽

Knowledge Management Capabilities ◽

Management Capabilities ◽

The Impact

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Unleashing the dynamics of triple-A capabilities: a dynamic ambidexterity view

Industrial Management & Data Systems ◽

10.1108/imds-02-2021-0086 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Jie Yang

Keyword(s):

Knowledge Management ◽

Manufacturing Industry ◽

Performance Outcomes ◽

Content Type ◽

Knowledge Based ◽

The Usa ◽

Knowledge Management Capabilities ◽

Knowledge Exploration ◽

Management Capabilities ◽

The Impact

PurposeThis study examines the impact of knowledge management capabilities on agility, adaptability and alignment (triple-A), drawing upon the nexus of the knowledge-based view and dynamic ambidexterity in the context of manufacturing industry in the USA. It also assesses the performance outcomes of triple-A capabilities in terms of operational and relational performance.Design/methodology/approachPath analysis was performed in this empirical study in the manufacturing industry.FindingsThe results show that knowledge management capabilities are conducive to the development of triple-A capabilities, which in turn lead to the improvement of operational and relational performance.Originality/valueThis study is grounded in the marriage of the knowledge-based view and dynamic ambidexterity to assess the combinative impact of knowledge management capabilities of knowledge acquisition and sharing through absorptive and desorptive capacities on agility and adaptability through knowledge exploration and alignment by knowledge exploitation in the pursuit of triple-A capabilities. This study unentangles the linkage between knowledge management capabilities and triple-As by theorizing the connection between absorptive/desorptive capacity and exploration/exploitation in terms of responsive and efficient supply chain respectively.

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Internal and external antecedents of open innovation adoption in IT organisations: insights from an emerging market

Journal of Knowledge Management ◽

10.1108/jkm-06-2020-0457 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Sabeen Hussain Bhatti ◽

Gabriele Santoro ◽

Aisha Sarwar ◽

Anna Claudia Pellicelli

Keyword(s):

Social Media ◽

Knowledge Management ◽

Open Innovation ◽

Media Use ◽

Social Media Use ◽

Content Type ◽

Media Technologies ◽

Knowledge Management Capabilities ◽

Management Capabilities ◽

The Impact

Purpose This study aims to propose and test a theoretical model exploring the impact of internal and external factors of social media use by IT organisations on open innovation (OI) adoption with the mediating effect of knowledge management capabilities. Design/methodology/approach Data were collected from 200 IT firms and partial least squares structural equation modelling was used to analyse the data of this study and to test the research hypotheses. Findings The results revealed that both customer involvement in social media and top management support (TMS) for social media had a significant impact on OI adoption. However, only the relationship between TMS for social media usage and OI link was mediated by knowledge management capability. Practical implications This study stresses the importance of social media policy development for business managers to create an interactive platform for their customers to participate in the activities of the firm. Moreover, the results suggest that for developing open knowledge management capabilities, leaders must focus on and support the use of social media technologies by the firms. Originality/value Social media technologies have taken the world by storm. Organisations and individuals are influenced by the knowledge available on Web 2.0 platforms. Most of the current research has focussed on the impact of social media use on OI in developed countries, but developing nations on the Asian continent have been left out of this discussion. Moreover, while most studies have focussed on the OI outcomes, less efforts have been directed towards understanding and exploring the OI antecedents.

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