scholarly journals TRANSFORMATIVE SUPPLY CHAIN DRIVERS DURING COVID-19: A CUSTOMER PERSPECTIVE

2021 ◽  
Vol 24 (2) ◽  
pp. 9-23
Author(s):  
Mohammad A. K. Alsmairat
Keyword(s):  
Supply Chain ◽  
Customer Perspective

scholarly journals Integration of a Balanced Scorecard, DEMATEL, and ANP for Measuring the Performance of a Sustainable Healthcare Supply Chain

2019 ◽  
Vol 11 (13) ◽  
pp. 3626 ◽  
Author(s):  
Eko Budi Leksono ◽  
Suparno Suparno ◽  
Iwan Vanany
Keyword(s):  
Supply Chain ◽  
Balanced Scorecard ◽  
Economic Aspect ◽  
Intangible Asset ◽  
Environmental Aspects ◽  
Stakeholder Satisfaction ◽  
Network Process ◽  
Key Factor ◽  
Customer Perspective ◽  
Strategy Map

The main purpose of this study is to develop a sustainable healthcare supply chain performance measurement (SHSCPM) model, which simultaneously considers intangible characteristics and sustainability aspects to ensure customer and/or stakeholder satisfaction. This model combines a balanced scorecard (BSC) with a decision-making trial and evaluation laboratory (DEMATEL) and analytical network process (ANP). After the arrangement and classification of perspectives and indicators from a literature review, the strategy map of the BSC is designed with DEMATEL. Furthermore, this study used a survey with in-depth interviews of seven expert respondents to make a pair-wise comparison between perspectives and indicators in order to determine the weights of indicators, perspectives, and sustainability aspects on ANP. The study finds the following. First, the innovation and learning perspective that reflects intangible assets has the most influence on the others but is not important, while the customer perspective has the most importance for SHSC performance. Second, the economic aspect has the greatest weight, followed by social and environmental aspects. Finally, indicators of the financial and customer perspectives as drivers of SHSC performance consist of profit, quality of service, revenue, customer satisfaction, and stakeholder satisfaction. Further, indicators of the economic aspect of sustainability have the most effect on SHSC performance, followed by social and environmental aspects. Furthermore, human resources, as an intangible asset and key factor in social aspects, are main factor in improving SHSC performance.

scholarly journals PERANCANGAN KEY PERFORMANCE INDICATORS KINERJA SUPPLY CHAIN PT.XYZ DENGAN PENDEKATAN BALANCED SCORECARD

2018 ◽  
Vol 3 (1) ◽  
Author(s):  
Joko Hardono ◽  
Henri Ponda
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Balanced Scorecard ◽  
Performance Indicator ◽  
Total Weight ◽  
Supply Chain Performance ◽  
Internal Process ◽  
Customer Perspective ◽  
Process Perspective ◽  
Shareholder Perspective

Supply Chain performance measurement PT.XYZ had only seen from the productivity of the Company. Productivity is only able to measure the performance of the internal process, while the internal process is but one link in the chain of Supply Chain. Companies need to design a model of supply chain performance measurement as a whole and integrated in a causal relationship, ranging from suppliers, internal processes to customers, in order to know the effectiveness of supply chain companies. Balanced scorecard meet the necessary perspective. Balanced scorecard model is used as a framework for designing of Key Performance Indicator (KPI) of supply chain performance PT.XYZ. KPI is design based on 4 perspectives, that is : internal processes, customers, learning and growth and perspective financial. Weighting to determine priorities between perspective and KPI performed using Analytical Hierarchy Process (AHP). Result from th eanalysis is generated 20 KPI. Internal process perspective contain 9 KPIs with total weight 21,0 %, Customer perspective contain 6 KPIs with total weight 42,6 %, Learning and growth perspective contain 4 KPIs with total weight 17,5 %, Shareholder perspective contain 1 KPI with total weight 19,0.

scholarly journals Perancangan Model Pengukuran Kinerja Rantai Pasok Berbasis Lean dan Green menggunakan Balance Scorecard di PT. P&P Lembah Karet

2016 ◽  
Vol 15 (1) ◽  
pp. 33
Author(s):  
Alizar Hasan ◽  
Berry Yuliandra ◽  
Eureka Perdana Putra
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Performance Indicator ◽  
Crumb Rubber ◽  
Face Validity ◽  
Business Strategies ◽  
Supply Chain System ◽  
Weight Value ◽  
Lean And Green ◽  
Customer Perspective

Rapid technological developments helped bring an increase in the level of business competition. Competitive business strategies required to address the challenges of business competition. PT P&P Lembah Karet is a company engaged in the plantation and crumb rubber processing industry. Marketing area is scattered inside and outside the country led to the supply chain performance become one of the important issues in the company. The use of Lean and Green concept in the supply chain system can become a competitive advantage for PT. P&P Lembah Karet to create a more effective and efficient supply chain strategy in terms of expenditure and environmental impact. Performance measurement is required to determine the effectiveness and efficiency of these two concepts implementation in the supply chain companies.Performance measurement system was developed based on four perspectives of the Balanced Scorecard (BSC): financial, customer, internal business processes, learning and growth. Key Performance Indicator (KPI) which is used as a measurement basis is formulated through the concept of lean and green. The weight value of each KPI is determined using Analytical Hierarchy Process (AHP) with relevant experts as respondents. Respondents selected based on the experience and knowledge, especially experience and knowledge that relevant with the topic of this research. The weight value determined the order of KPI priority. Face validity is used to validate the performance measurement model. Data processing and analysis yielded 25 lean and green-based KPIs that are relevant to crumb rubber supply chain at PT. P&P Lembah Karet with 3 KPI for financial perspective, 4 KPI for customer perspective, 11 KPI for internal business process perspective and 7 KPI for learning and growth perspective. The structure of designed models showed that customer perspective is the most priority aspects.

Chaîne d’approvisionnement et résilience

2020 ◽  
pp. 34-37
Author(s):  
Keyword(s):  
Supply Chain

Durant la période de confinement, la chaîne d’approvisionnement de la filière nucléaire a pleinement joué son rôle. Mais en sort-elle renforcée ? Si l’expérience acquise par les différents acteurs de la supply chain va lui offrir plus de robustesse, les difficultés économiques rencontrées par les autres filières industrielles, comme l’automobile ou l’aéronautique, risquent de fragiliser des acteurs essentiels à la filière nucléaire.

Une chaîne d’approvisionnement nucléaire optimisée pour l’Union européenne

2020 ◽  
pp. 28-33
Author(s):  
Witold Strzelecki
Keyword(s):  
Supply Chain ◽  
Changement Climatique

Le changement climatique est le défi mondial majeur le plus urgent. Afin d’atténuer la tendance actuelle, l’Union européenne (UE) a fixé des objectifs ambitieux qui nécessitent un effort de tous et de tous les secteurs, énergétique en particulier. Une chaîne d’approvisionnement nucléaire solide et diversifiée peut aider l’UE à atteindre ses objectifs climatiques. Harmoniser la chaîne d’approvisionnement nucléaire européenne et assurer aux États membres de l’UE la possibilité d’utiliser des composants modernes de haute qualité fabriqués pour d’autres industries permettra d’amplifier le processus. FORATOM1 a précisément analysé la supply chain nécessaire à cette ambition.

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