The Effect of Service Quality and Physical Environment of a Multiplex on Customer Satisfaction and Behavior Intention: Focusing on CJ CGV in China

Seonghwan Yoon

doi:10.17947/kfa..70.201612.004

The Effect of Service Quality and Physical Environment of a Multiplex on Customer Satisfaction and Behavior Intention: Focusing on CJ CGV in China

Film Studies ◽

10.17947/kfa..70.201612.004 ◽

2016 ◽

Vol null (70) ◽

pp. 101-137

Author(s):

Seonghwan Yoon

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Physical Environment ◽

Behavior Intention ◽

And Behavior

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Research on website e-service quality of scenic area: The perspective of customer satisfaction and behavior intention

2012 International Conference on Information Management, Innovation Management and Industrial Engineering ◽

10.1109/iciii.2012.6339814 ◽

2012 ◽

Author(s):

Junliang Lu ◽

Xinli Wang ◽

Zhanjing Xu

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavior Intention ◽

And Behavior

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Causal Relationship of Service Quality, Perceived Value, Customer Satisfaction, and Behavior Intention in the Pattern of Golf Course Use

The Korean Journal of the Elementary Physical Education ◽

10.26844/ksepe.2018.24.3.111 ◽

2018 ◽

Vol 24 (3) ◽

pp. 111-128

Author(s):

Ki-Chool Kim ◽

◽

Chang-Beom Park

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Causal Relationship ◽

Perceived Value ◽

Golf Course ◽

Behavior Intention ◽

And Behavior ◽

Relationship Of

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Study of the Relationship between Service Quality, Customer Satisfaction and Behavior Intention

2010 International Conference on E-Product E-Service and E-Entertainment ◽

10.1109/iceee.2010.5660155 ◽

2010 ◽

Author(s):

Gao He ◽

Liu Jun

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavior Intention ◽

And Behavior ◽

The Relationship

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Effects of Exhibition Convention Center Physical Environment on Customer Satisfaction and Behavior Intention: Focused on EXCO

International Journal of Tourism Management and Sciences ◽

10.21719/kjtr.32.1.6 ◽

2017 ◽

Vol 32 (1) ◽

pp. 107-124

Author(s):

Byung-Chang Choi ◽

Kyung-Min Kim ◽

Kyung-Hwan Lim

Keyword(s):

Customer Satisfaction ◽

Physical Environment ◽

Behavior Intention ◽

Convention Center ◽

And Behavior

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A Study on the Hotel Service Quality according to COVID-19 and the Impact Relationship between Service quality, Hygiene-safety-quarantine awareness, Customer satisfaction, and Behavior intention : Focusing on Revised IPA analysis

The Academy of Customer Satisfaction Management ◽

10.34183/kcsma.23.3.4 ◽

2021 ◽

Vol 23 (3) ◽

pp. 69-107

Author(s):

Dong-Soo Choi ◽

Hyeon-Na Kang ◽

Jin-Soo Han

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavior Intention ◽

Hotel Service ◽

Hotel Service Quality ◽

And Behavior ◽

The Impact

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The Effect of Service Quality of a Local Festival on Customer Satisfaction and Behavior Intention

Journal & Article Management System ◽

10.31927/asec.14.4.17 ◽

2018 ◽

Vol 14 (1) ◽

pp. 317-332

Author(s):

In Gi Hong

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavior Intention ◽

And Behavior

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An Empirical Study on Service Quality, Customer Satisfaction, and Behavior Intention in the International Passenger Terminal - Evidence from the Port of Busan and Inchon -

Journal of Shipping and Logistics ◽

10.37059/tjosal.2009.25.3.717 ◽

2009 ◽

Vol 25 (3) ◽

pp. 717-739

Author(s):

Chul Hwan Han ◽

권재현

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Service Quality ◽

Behavior Intention ◽

And Behavior

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The Effect of Perceived Value in Eco-Tourism Destinations and Developed Tourist Sites on Customer Satisfaction and Behavior Intention - between the Jangsado of Tongyoung and the Oedo of Geoje -’

The Journal of Korean Island ◽

10.26840/jki.30.2.23 ◽

2018 ◽

Vol 30 (2) ◽

pp. 23-39

Author(s):

Hyunchul Kim ◽

Kihan Chung

Keyword(s):

Customer Satisfaction ◽

Perceived Value ◽

Behavior Intention ◽

Tourism Destinations ◽

And Behavior

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A Study on the Effect of Hotel Image on the Service Quality and Customer Satisfaction, Behavior Intention

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2016.03.30.3.79 ◽

2016 ◽

Vol 30 (3) ◽

pp. 79

Author(s):

Geun Soo Lee ◽

Hye-Mi Lee ◽

Jin-Soo Han

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Behavior Intention

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A Study of Physical Environment and Medical Service Quality on Customer Satisfaction of Domestic Medical Tourism for Foreigners

International Journal of IT-based Public Health Management ◽

10.21742/ijiphm.2018.5.2.10 ◽

2018 ◽

Vol 5 (2) ◽

pp. 55-62

Author(s):

Chung Hyejin ◽

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Physical Environment ◽

Medical Service ◽

Medical Tourism ◽

Domestic Medical

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