Research on Evaluation Method of E-Commerce Customer Satisfaction Based on Cloud Model

2013 ◽  
Vol 411-414 ◽  
pp. 2258-2264
Author(s):  
Li Min Tao ◽  
Xi Kun Liang
Keyword(s):  
Customer Satisfaction ◽  
Evaluation Method ◽  
Comprehensive Evaluation ◽  
Cloud Model ◽  
Evaluation Model ◽  
Qualitative Evaluation ◽  
Evaluation Index System ◽  
Research On Evaluation ◽  
Customer Satisfaction Evaluation ◽  
Satisfaction Evaluation

Customer satisfaction is an important index to measure the enterprise product and service quality, customer satisfaction evaluation of e-commerce enterprises is an important part of its overall assessment. In this paper, starting from the customer satisfaction, evaluation index system is established; the evaluation model of electronic commerce enterprise based on cloud model is constructed, customer satisfaction is made a scientific comprehensive evaluation. Compared with the traditional method of qualitative evaluation, qualitative evaluation method based on cloud model is practical, and the result is intuitive, comprehensive and profound, more in line with the actual situation.

scholarly journals An Optimization Model of Railway Empty Container Allocation Based on Customer Satisfaction

2020 ◽  
Vol 308 ◽  
pp. 04001
Author(s):  
Zhiwei Zhang ◽  
Xiaohong Li
Keyword(s):  
Customer Satisfaction ◽  
Optimization Model ◽  
Evaluation Method ◽  
Rapid Development ◽  
Evaluation Index System ◽  
Corporate Management ◽  
Railway Transportation ◽  
Empty Container ◽  
Customer Satisfaction Evaluation ◽  
Satisfaction Evaluation

With the rapid development of modern corporate management, customer satisfaction evaluation has been applied to the management of many companies. Railway empty container allocation not only involves the cost of the railway transportation, but also considers the customer's requirements for time and convenience, etc. Therefore customer satisfaction evaluation also becomes very important for railway container allocation decision. However, it is not easy to properly quantify customer satisfaction, because there are many indicators that cannot be directly quantified. This paper proposes a customer satisfaction evaluation index system based on the RATER index, and adopts a comprehensive evaluation method to achieve quantitative evaluation of customer satisfaction. An empty container allocation optimization model based on customer satisfaction is established. The model can comprehensively consider the interests of both the railway and customers, and provide an effective reference for the railway transportation department to improve the transportation service and optimize empty container allocation plan.

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