scholarly journals The Industry Of Outsourcing Information Technology Enabled Services And Business Process Outsourcing In India

2009 ◽  
Vol 5 (4) ◽  
pp. 67-78
Author(s):  
Carlos Miguel Barber Kuri ◽  
Raul Alejandro Moreno Fabre
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Process Outsourcing ◽  
Cultural Center ◽  
Documentary Sources

This case study was written using a variety of documentary sources which are all cited throughout the document. The content of this study is a result of the synthesis of information collected and is presented to be used for academic purposes This document was translated from the original in September, 2008 by Lenise L. Butler, International Cultural Center

Applying Multiple Perspectives to the BPO decision: A Case Study of Call Centres in Australia

2006 ◽  
Vol 21 (2) ◽  
pp. 99-115 ◽  
Author(s):  
Mark Borman
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Multiple Perspectives ◽  
Business Process Outsourcing ◽  
Call Centres

Information Technology enabled Business Process Outsourcing (BPO) is a growing phenomenon, yet little research has been conducted to understand the factors that determine its appropriateness for organisations and what capabilities they should seek in potential suppliers. A multi-perspective approach to the BPO decision, encompassing the transaction, the organisation and its context, is proposed and a set of supplier capabilities to deliver upon it is outlined. A case study of outsourced call centres in Australia, based upon interviews with three suppliers and three clients, suggests such a multi-perspective approach is useful but that the interaction between the factors shaping the BPO decision is more complex than envisaged. The case also suggests that a common set of capabilities is sought from suppliers – though it is narrower than first proposed.

Analysis of Manpower Capability Needs in Business Process Outsourcing (BPO) for Tobacco Industry: A Case study on BPO industry in Clark Pampanga, Philippines.

2021 ◽  
Vol 7 (5) ◽  
pp. 2916-2923
Author(s):  
Feng Shuo ◽  
Qi Yao ◽  
Gualberto A. Magdaraog
Keyword(s):  
Human Resources ◽  
Business Process ◽  
Tobacco Industry ◽  
Research Study ◽  
Business Process Outsourcing ◽  
Qualitative Research Study ◽  
Quantitative And Qualitative Research ◽  
Insight Into

Objectives: The study focus on the capability needs of Business Process Outsourcing (BPO) employees for tobacco industry.The study is a quantitative and qualitative research study. It used a survey questionnaire to gather data needed for analysis. The respondents of the study were 50 employees of BPO companies in Clark Pampanga Philippines,where BPO industry is a trend. The findings show an up-to-date picture of BPO industries in Clark Pampanga and an insight into BPO human resources capabilities needs for tobacco industry. It may let Tobacco companies analyze own employee management system with increased precision. They still enabled us to define employment perspective and the challenges tobacco companies are facing, to identify the current BPO human resources capability issues and the long-term human resources trends for Tobacco industry. Together, they provide an exact depiction for the Tobacco industry and valuable foresights to both its employees and employers.

scholarly journals Economia Clujului. Municipiul Cluj-Napoca și Zona Metropolitană Cluj:Dezvoltarea economiei locale în deceniul 2008-2018

2021 ◽  
Author(s):  
Norbert Petrovici ◽  
◽  
Codruța Mare ◽  
Darie Moldovan ◽  
◽  
...  
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Business Process Outsourcing ◽  
Information Technology Outsourcing

În ultima decadă s-au intensificat procesele de globalizare care localizează procesele secundare ale organizațiilor globale către noi spații specializate în operațiuni (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Cea mai mare parte din procesele care fac obiectul externalizărilor de outsourcing și offshoring sunt cele de Business Process Outsourcing (BPO) și Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015).

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