Analysis of Manpower Capability Needs in Business Process Outsourcing (BPO) for Tobacco Industry: A Case study on BPO industry in Clark Pampanga, Philippines.

2021 ◽  
Vol 7 (5) ◽  
pp. 2916-2923
Author(s):  
Feng Shuo ◽  
Qi Yao ◽  
Gualberto A. Magdaraog
Keyword(s):  
Human Resources ◽  
Business Process ◽  
Tobacco Industry ◽  
Research Study ◽  
Business Process Outsourcing ◽  
Qualitative Research Study ◽  
Quantitative And Qualitative Research ◽  
Insight Into

Objectives: The study focus on the capability needs of Business Process Outsourcing (BPO) employees for tobacco industry.The study is a quantitative and qualitative research study. It used a survey questionnaire to gather data needed for analysis. The respondents of the study were 50 employees of BPO companies in Clark Pampanga Philippines,where BPO industry is a trend. The findings show an up-to-date picture of BPO industries in Clark Pampanga and an insight into BPO human resources capabilities needs for tobacco industry. It may let Tobacco companies analyze own employee management system with increased precision. They still enabled us to define employment perspective and the challenges tobacco companies are facing, to identify the current BPO human resources capability issues and the long-term human resources trends for Tobacco industry. Together, they provide an exact depiction for the Tobacco industry and valuable foresights to both its employees and employers.

scholarly journals Change and Continuity in Vaping and Smoking by Young People: A Qualitative Case Study of a Friendship Group

2018 ◽  
Author(s):  
Neil McKeganey ◽  
Marina Barnard
Keyword(s):  
Young People ◽  
Electronic Cigarettes ◽  
Cigarette Use ◽  
Friendship Group ◽  
Quantitative And Qualitative Research ◽  
Short Period ◽  
Actual Use ◽  
Substantial Change

This paper explores as a case study the development of e-cigarette use and smoking within small friendship group (n=8) in Glasgow, Scotland. Interviewed twice at six months apart these 16/17 year olds reported substantial change in their use of and attitudes towards e-cigarettes and tobacco. At time 1 vaping generated much excitement and interest, with 6/8 having their own vape device. At time 2 only two young people still vaped, with the others no longer professing any interest in continued vaping. The two regular smokers, who had been smoking before they first vaped, now only vaped privately and to reduce their tobacco intake. This small case study illustrates plasticity in the use of electronic cigarettes; just as young people can initiate using these devices so too can they more away from their use- with such changes in actual use occurring within a relatively short period of time. These findings demonstrate more than anything else the volatility in young peoples’ substance use behaviour. If we are to better understand these behaviours we require both quantitative and qualitative research studies that are capable of both monitoring changes in individual and group behaviour over time but which are also able to elucidate the nuance of individual behaviour differentiating between long term, frequent, consistent use and more episodic, experimental and infrequent use by young people.

Business Process Design Meets Business Practices through Enterprise Patterns

2016 ◽  
pp. 1249-1266
Author(s):  
Carmelo Ardito ◽  
Ugo Barchetti ◽  
Antonio Capodieci ◽  
Annalisa Guido ◽  
Luca Mainetti
Keyword(s):  
Human Resources ◽  
Business Process ◽  
Business Processes ◽  
Knowledge Workers ◽  
Virtual Enterprise ◽  
Business Practices ◽  
Enterprise 2.0 ◽  
Business Process Design ◽  
Organizational Issues

Every day companies deal with internal problems in order to manage human resources during the execution of business processes. The ability to quickly identify and rapidly apply effective business practices to recurring problems becomes crucial in order to improve the efficiency of the organization. To seize the opportunity of adapting their business practices to emerging organizational forms (Extended Enterprise, Virtual Enterprise) and to reuse the expertise of knowledge workers – who are central to an organization's success – companies are required to face several challenges. This paper presents a set of business patterns useful in resolving emerging organizational issues to support the activities of knowledge workers, increase their productivity and their ability to find the information they need, and enable collaboration with colleagues without changing their habits. Also it describes a real case study and a software system that allows companies to introduce these business patterns in the workplace, adopting an Enterprise 2.0 approach.

scholarly journals Rigid Flexibility: Seeing the Opportunities in “Failed” Qualitative Research

2020 ◽  
Vol 19 ◽  
pp. 160940692096378
Author(s):  
Anna S. CohenMiller ◽  
Heidi Schnackenberg ◽  
Denise Demers
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Research Study ◽  
Additional Insight ◽  
Qualitative Research Study ◽  
Poetic Inquiry ◽  
Telephone Interviews ◽  
The Cross ◽  
Insight Into

This article highlights an experience of “failing” within a qualitative research study. Specifically, the authors speak to the failure of recruiting participants in conducting synchronous video and telephone interviews. Drawing from literature in business and examples from research method texts to demonstrate the cross-disciplinary concerns and insights of failure within one’s work, the authors discuss how failure can be reframed as opportunity through the lens of “rigid flexibility” and the innovative steps they implemented. Providing additional insight into the process of framing and reframing failure in research, the authors integrate poetic inquiry as a tool for reflection to highlight their process and suggested steps for new researchers. The authors argue that researchers can approach studies with the idea that failures in the planning and/or execution can lead to opportunities and new insights.

scholarly journals Collaboration to Explore Teaching: A Case Study Report

2000 ◽  
Vol 18 (1) ◽  
pp. 58 ◽  
Author(s):  
Victoria Chan
Keyword(s):  
Classroom Practice ◽  
Research Study ◽  
Collaborative Reflection ◽  
Qualitative Research Study ◽  
Ideal Teacher ◽  
Attitudes Toward Teaching ◽  
Efl Teachers ◽  
Case Study Report ◽  
Collaborative Efforts

The purpose of this study was to analyze the collaborative efforts of two EFL teachers to explore teaching with a view to solving problems in their respective classes. In so doing the study also attempted to investigate whether this process of collaborative reflection would lead to a change in these EFL teachers' instructional practices and attitudes toward teaching. The results of this qualitative research study indicate that during the process of collaboration, the participants formulated their own agenda for developing strategies to cope with their problems and for a possible change in their classroom practice. Moreover, the dialogue between the teachers seemed to affect their perception of an ideal teacher, although there was no change in their beliefs concerning to the extent to which they themselves had these characteristics of an ideal teacher.

Managing E-Collaboration Risks in Business Process Outsourcing

2011 ◽  
pp. 424-429
Author(s):  
Anne C. Rouse
Keyword(s):  
Human Resources ◽  
Business Process ◽  
Customer Value ◽  
Business Processes ◽  
World Market ◽  
Business Process Outsourcing ◽  
Customer Support ◽  
Reduced Costs ◽  
External Vendors ◽  
Back Office

A marked development in the last decade has been the growth of “virtual organizations” (or “extended enterprises”), where a network of service supplier and vendor firms cooperates to create customer value. One form of cooperation is described as business process outsourcing (BPO). A business process involves several interrelated activities performed with the goal of generating customer value. Because of the growth in e-collaboration tools, it is now possible for firms to outsource even core business processes to external vendors. Examples of processes typically outsourced include logistics, customer support, human resources, and back-office accounting functions. BPO and the value networks created by vendors and purchasers hold the promise of substantial business benefits associated with specialization and scale. These include reduced costs, greater business flexibility, and higher service quality. According to the Gartner Group, the world market for BPO services is likely to increase from $100 billion in 2002 to $173 billion by 2007(Gartner, 2004).

IS Design Considerations for an Innovative Service BPO

2016 ◽  
Vol 9 (2) ◽  
pp. 39-56
Author(s):  
Myriam Raymond ◽  
Frantz Rowe
Keyword(s):  
Business Process ◽  
Service Innovation ◽  
Business Systems ◽  
Business Process Outsourcing ◽  
Work System ◽  
Design Considerations ◽  
System Method ◽  
Systems Analysts ◽  
Is Design

S. Alter's Work System Method is used in advancing the understanding and analyses of service innovation Business Process Outsourcing (BPO) from a business systems viewpoint. We propose to use this framework to distinguish what usually characterizes IT-enabled BPO service innovations, and which implications could be drawn for the underlying IS's design. We focus our analysis guided by the Traffic point banking BPO case study in Egypt. This paper brings forward important IS design considerations to the attention of systems analysts and designers to take into consideration while working on the conceptions of Innovative Service BPOs.

From business process management to customer process management

2015 ◽  
Vol 21 (2) ◽  
pp. 250-266 ◽  
Author(s):  
Peter Trkman ◽  
Willem Mertens ◽  
Stijn Viaene ◽  
Paul Gemmel
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Customer Orientation ◽  
Long Term Effects ◽  
Content Type ◽  
Case Study Analysis ◽  
Customer Centricity

Purpose – The purpose of this paper is to argue that in order to achieve customer centricity through business process management (BPM), companies have to obtain the profound understanding of customers’ processes and when necessary change not only the interactions with but also the processes of their customers. A method is presented that allows doing this in a systematic manner. Design/methodology/approach – A case study of a large multinational company was conducted. Several different sources and methods were used, including document analysis, interviews and a qualitative analysis of responses to open-ended questions. Data were gathered at three points in time: before, during and after the implementation of the presented approach. Findings – The method that was successfully employed by the case organisation consisted of combining BPM with service blueprinting, and of extending these efforts by integrating the customers’ internal processes into the scope of improvement. Research limitations/implications – The paper does not thoroughly evaluate the long-term effects of the proposed approach. Some results of the case study analysis had to be excluded from this paper due to reasons of confidentiality. Practical implications – The paper presents an approach for organisations to not only understand the needs of their customers but also the way in which their product is used in customers’ processes. In this way BPM can be implemented in a truly customer-oriented way. Originality/value – This paper extends previous work by presenting one way in which BPM can follow up on its promise of increasing an organisations customer orientation. While servitisation has received a lot of attention in various disciplines, its application within BPM research and practice has been scarce.

scholarly journals Resettlement Experiences of Afghan Hazara Female Adolescents: A Case Study from Melbourne, Australia

2012 ◽  
Vol 2012 ◽  
pp. 1-9 ◽  
Author(s):  
Nida Iqbal ◽  
Andrew Joyce ◽  
Alana Russo ◽  
Jaya Earnest
Keyword(s):  
Community Health ◽  
Young Women ◽  
Research Study ◽  
Community Health Service ◽  
Female Adolescents ◽  
Health Practice ◽  
Cross Sectional ◽  
Cultural Challenges ◽  
Qualitative Research Study

Young people from refugee backgrounds face a number of challenges in adjusting to life in a new country. Recently, there have been more studies documenting some of these challenges and experiences, and offering recommendations for the health and education sector to appropriately respond to their needs. This study sought to investigate some of the experiences and challenges faced by female Afghan Hazara refugee adolescents as a precursor to program development occurring within a community health service in the outer southeastern suburbs of Melbourne, Australia. This paper reports on a cross-sectional participatory qualitative research study undertaken with young Afghan female adolescents aged 14–17 years of Hazara ethnicity. The results document some of the key contested gender and cultural challenges facing these young women, their aspirations for their lives in Australia, and how this research has informed community health practice.

Using human resource activities to implement sustainability in SMEs

2016 ◽  
Vol 23 (3) ◽  
pp. 652-670 ◽  
Author(s):  
Christina Langwell ◽  
Dennis Heaton
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Human Resource ◽  
Empirical Research ◽  
Design Methodology ◽  
Research Study ◽  
Structured Interviews ◽  
Content Type ◽  
Qualitative Research Study ◽  
Practical Implications

Purpose – The purpose of this paper is to examine how small- and medium-sized organisations that were already participating in recognised sustainability programmes in Iowa, USA, in how they were utilising activities normally associated with human resources (HRs) to implement sustainability – activities included communication, engagement, incentives and recruitment and retention. Design/methodology/approach – The authors were interested in how small- and medium-sized enterprises (SMEs) were utilising HR functions to implement sustainability. This was an exploratory, qualitative research study utilised semi-structured interviews to obtain data. Findings – Based on the findings, some of the functions are being utilised more than others, with some activities not being implemented at all. Research limitations/implications – This research offers empirical research on how sustainability is achieved in SMEs. Practical implications – This paper outlines some practical methods that any SME could utilise to help implement sustainability within an organisation. Originality/value – This paper adds empirical research on how SMEs are implementing sustainable practices into their operations by using activities normally associated with the HR department.

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