scholarly journals Shortcomings and remedies for the water quality improvement programs of the United States--a brief summary.

1973 ◽  
Vol 63 (4) ◽  
pp. 345-351
Author(s):  
J S Hunter
Keyword(s):  
United States ◽  
Water Quality ◽  
Quality Improvement ◽  
The United States ◽  
Water Quality Improvement ◽  
Improvement Programs ◽  
Quality Improvement Programs

Trauma Center Quality Improvement Programs in the United States, Canada, and Australasia

2012 ◽  
Vol 256 (1) ◽  
pp. 163-169 ◽  
Author(s):  
Henry T. Stelfox ◽  
Sharon E. Straus ◽  
Avery Nathens ◽  
Russell L. Gruen ◽  
Syed M. Hameed ◽  
...  
Keyword(s):  
United States ◽  
Quality Improvement ◽  
Trauma Center ◽  
The United States ◽  
Improvement Programs ◽  
Quality Improvement Programs

Implementing Quality Improvement Programs Designed to Enhance Customer Satisfaction: Quasi-Experiments in the United States and Spain

2000 ◽  
Vol 37 (1) ◽  
pp. 102-112 ◽  
Author(s):  
Duncan I. Simester ◽  
John R. Hauser ◽  
Birger Wernerfelt ◽  
Roland T. Rust
Keyword(s):  
United States ◽  
Quality Improvement ◽  
Customer Satisfaction ◽  
State Of The Art ◽  
The United States ◽  
Multinational Firm ◽  
Dependent Variables ◽  
Quasi Experimental ◽  
Improvement Programs ◽  
Quality Improvement Programs

A multinational firm uses sophisticated, state-of-the-art methods to design and implement customer satisfaction improvement programs in the United States and Spain. Quasi-experimental analysis reveals a complex and surprising picture that highlights (1) implementation issues (empowerment), (2) a construct of residual satisfaction not captured by customer needs, and (3) the managerial need for combining nonequivalent controls and nonequivalent dependent variables.

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