scholarly journals Introduction to the Minitrack on Smart Service Systems Design

2022 ◽  
Author(s):  
Haluk Demirkan ◽  
Ralph Badinelli ◽  
James Spohrer
Keyword(s):  
Systems Design ◽  
Service Systems ◽  
Smart Service

The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Orlando Troisi ◽  
Anna Visvizi ◽  
Mara Grimaldi
Keyword(s):  
New Technologies ◽  
Service Systems ◽  
Constructivist Grounded Theory ◽  
Structured Interviews ◽  
Social Rules ◽  
Content Type ◽  
Novel Technologies ◽  
Aerospace Technology ◽  
Smart Service ◽  
Relational Strategies

Purpose The purpose of this paper is to explore the emergence of innovation in smart service systems to conceptualize how actor’s relationships through technology-enabled interactions can give birth to novel technologies, processes, strategies and value. The objectives of the study are: to detect the different enablers that activate innovation in smart service systems; and to explore how these can lead dynamically to the emergence of different innovation patterns. Design/methodology/approach The empirical research adopts an approach based on constructivist grounded theory, performed through observation and semi-structured interviews to investigate the development of innovation in the Italian CTNA (Italian acronym of National Cluster for Aerospace Technology). Findings The identification and re-elaboration of the novelties that emerged from the analysis of the Cluster allow the elaboration of a diagram that classifies five different shades of innovation, introduced through some related theoretical propositions: technological; process; business model and data-driven; social and eco-sustainable; and practice-based. Originality/value The paper embraces a synthesis view that detects the enabling structural and systems dimensions for innovation (the “what”) and the way in which these can be combined to create new technologies, resources, values and social rules (the “how” dimension). The classification of five different kinds of innovation can contribute to enrich extant research on value co-creation and innovation and can shed light on how given technologies and relational strategies can produce varied innovation outcomes according to the diverse stakeholders engaged.

Value-Driven Modeling of Tactical and Operational Decisions in Support of Aerospace Product-Service Systems Design

2015 ◽  
Author(s):  
Cassio D. Goncalves ◽  
Michael Kokkolaras
Keyword(s):  
Quality Function Deployment ◽  
Systems Design ◽  
Service Systems ◽  
Business Strategies ◽  
Functional Requirements ◽  
Operational Decisions ◽  
Design Engineers ◽  
Design Variables ◽  
Product Service ◽  
Product Service Systems

Competitive markets and complex business-to-business environments compel manufacturers to provide innovative service offerings along with their products. This necessitates effective methodologires for developing and implementing sucessful new business strategies. This article presents an approach to model tactical and operational decisions to support the design and development of Product-Service Systems (PSSs). A combination of Quality Function Deployment and Design-to-Cost techniques is proposed as the first step of a PSS design framework that aids design engineers to determine the relations among value to customer, functional requirements, design variables and cost. The objective is to identify PSS design alternatives that deliver value to customer while respecting cost targets. An aerospace software case study is conducted to demonstrate the proposed approach.

Service Science and Automation Laws

2009 ◽  
pp. 254-276 ◽  
Author(s):  
Andrew Targowski
Keyword(s):  
System Approach ◽  
Systems Design ◽  
User Involvement ◽  
Service Systems ◽  
Service Science ◽  
System Structure ◽  
New Information ◽  
The Difference ◽  
Systems Architectures ◽  
Generic Service

The purpose of this chapter is to define a scope of service science and service automation in service economy based on ideal generic service systems originally developed by the author. There are two goals of this study: 1) to develop generic service categories and their generic systems, and 2) to define a scope of service science based upon the presented generic models of service systems, which determine the required support from emerging system science. The research methodology is based on the architectural modeling according the paradigm of enterprise-wide systems (Targowski, 2003). The architectural system approach is based on the philosophy of the system approach (Klir, 1985), and management cybernetics (Beer, 1981) which provide comprehensive and cohesive solutions to the problems of systems design, thus eliminating the fuziveness of the “application portfolio” and the “information archipelago” (McFarlan, 1981; Targowski, 1990). The mission of the architectural system approach is to find the ultimate synthesis of the whole system structure that involves appropriate logic, appropriate technological accommodation, operational quality, a positive user involvement, and co-existence with nature (Targowski, 1990). In its nature, the architectural system approach is of deductive rather than inductive nature. It looks for the ideal model of a solution, which in practice is far away from its perfect level. The difference between the architectural system approach and the engineering approach is in the level of abstraction. The architectural models are more conceptual whereas engineering outcomes are more technical and specific. The architectural system approach is the response to the complexity of expected outcomes. Prior to spending a few million dollars for a new information system, one must provide its information architecture and the business and social implications associated with it (Targowski, 2003). In this sense, this study will define service systems’ architectures.

scholarly journals Capturing smart service systems: Development of a domain‐specific modelling language

2019 ◽  
Vol 29 (6) ◽  
pp. 1207-1255 ◽  
Author(s):  
Rocco Xaver Richard Huber ◽  
Louis Christian Püschel ◽  
Maximilian Röglinger
Keyword(s):  
Systems Development ◽  
Service Systems ◽  
Modelling Language ◽  
Domain Specific ◽  
Smart Service
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