scholarly journals STRATEGIC APPROACH TO SUPPLY CHAIN MANAGEMENT IN LOGISTICS

10.26458/1626 ◽  
2016 ◽  
Vol 16 (2) ◽  
pp. 81
Author(s):  
Sebastian CHIRIMBU ◽  
Alexandru BURDA
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Service Level ◽  
Level Of Service ◽  
Chain Management ◽  
Time Value ◽  
Strategic Approach ◽  
Optimal Service ◽  
Customer Services

According to its mission, the fundamental purpose of logistics is to contribute to the achievement of customer services in terms of efficiency. Company's performance in the supply chain is given by the delivery service. It must be established from the way the company responds to every order received from the customer as a result of implementing a strategy consisting of a series of specific decisions. A higher level of service requires those decisions to permit the firm to meet an optimal service level and a complete customer satisfaction in terms of price, time value of the invoice, goods arrived safely at their destination. The level at which an order is satisfied is a measure of the performance of the supply chain of the company and of the strategy applied by the company for its management.

Carnival Corporation: The Challenges of Cutting Costs While Maintaining Quality and Customer Satisfaction

2018 ◽  
pp. 1-16
Author(s):  
Dick Verbeek
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Chain Management ◽  
Cruise Line ◽  
Management Issues

This case study has been developed to facilitate discussion about current supply chain management issues and potential solutions. The scenario presented in this case is very representative of the pressures experienced by supply chain managers. Namely, the need to reduce costs while maintaining quality and customer service. This case presents some unusual challenges and constraints that are unique to the cruise line industry. These constraints can provide an opportunity to explore new supply chain paradigms.

E-Procurement Systems as Tools for the Development of Supply Chains

2012 ◽  
pp. 1703-1723
Author(s):  
Cuauhtémoc Sánchez-Ramírez ◽  
Giner Alor-Hernandez ◽  
Guillermo Cortes-Robles ◽  
Jorge Luis García-Alcaráz ◽  
Alejandro Rodríguez-González
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Competitive Advantage ◽  
Business Models ◽  
Customer Requirements ◽  
Chain Management ◽  
Customer Services ◽  
Procurement System

The Supply Chain Management is a strategy that has allowed the organizations that have established in their business models a competitive advantage. The supply chain is a network of elements, where different key process such as: procurement, manufacturing, distribution, inventory, customer services, and information should be managed and controlled to meet customer requirements. To achieve this goal, different tools have been developed to help to the key processes of the supply chain; one of these tools is the e-procurement system, which helps an organization to control the interactions with the most crucial suppliers.

Analyzing an Impact of Industry 4.0 on Logistics and Supply Chain

2019 ◽  
pp. 1279-1304
Author(s):  
Petr Jirsak
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Process Management ◽  
Supply Chain System ◽  
Chain Management ◽  
Productivity Process ◽  
Customer Services ◽  
Depth Interviews

The chapter presents an impact of Industry 4.0 transformation on logistics and supply chain management. Logistics and later supply chain management discipline has gone through a number of changes in the last 50 years, namely transition among mass, lean, agile, resilient, and green. All of them are paradigm changes as each significantly reshapes the orientation of the discipline in the source of competitiveness, risk concern, customer services, productivity, process management, externalities, costs, and other aspects of the disciplines. The author presents findings gained in the exploration of these fundamental changes and provides a comparison with a previous change of paradigm. The chapter proposes a transformation that the company supply chain system has to go through to re-establish its competitive position at the time of Industry 4.0. The chapter provides a case study of 3PL perception of Industry 4.0 based on in-depth interviews conducted among the major global 3PLs operating in the Czech Republic.

Supply Chain Management Practices, Competitive Advantage and Organizational Performance

2018 ◽  
pp. 1181-1207 ◽  
Author(s):  
Rajwinder Singh ◽  
H.S. Sandhu ◽  
B.A. Metri ◽  
Rajinder Kaur
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Inventory Management ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Management Practices ◽  
Chain Management

Supply chain is the process of continuous flow of products or services from source to the destination. Supply chain management has become an effective tool now a day to survive in this competitive world. Organizations do their best to harvest profits by adopting better supply chain management practices for competitive advantage and organizational performance. In this paper an attempt has been made to understand the relationship among supply chain practices, competitive advantage, and organizational performance using structural equation modelling. This research conceptualizes and develops five secondary dimensions of supply chain practices (Use of technology, SC speed, Customer satisfaction, SC integration, and Inventory management). The research also identifies four primary competitive advantage components (Inventory management, Customer satisfaction, Profitability, and Customer base identification) and six primary organizational performance components (Financial Performance, Market performance, SC competencies, Customer satisfaction, Stakeholder satisfaction, and Innovation and learning). The data for analysis was collected from top 10 non-livestock organized retail players operating in Punjab, Haryana, Chandigarh, New Delhi and, Gurgaon in India. The relationships in the proposed framework were tested using structural equation modelling. The results indicate that Indian retailers know that competitive advantage has high impact on SCP but they have less understanding in matching SCP and competitive advantage with organizational performance.

Analyzing an Impact of Industry 4.0 on Logistics and Supply Chain

2018 ◽  
pp. 121-146
Author(s):  
Petr Jirsak
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Process Management ◽  
Supply Chain System ◽  
Chain Management ◽  
Productivity Process ◽  
Customer Services ◽  
Depth Interviews

The chapter presents an impact of Industry 4.0 transformation on logistics and supply chain management. Logistics and later supply chain management discipline has gone through a number of changes in the last 50 years, namely transition among mass, lean, agile, resilient, and green. All of them are paradigm changes as each significantly reshapes the orientation of the discipline in the source of competitiveness, risk concern, customer services, productivity, process management, externalities, costs, and other aspects of the disciplines. The author presents findings gained in the exploration of these fundamental changes and provides a comparison with a previous change of paradigm. The chapter proposes a transformation that the company supply chain system has to go through to re-establish its competitive position at the time of Industry 4.0. The chapter provides a case study of 3PL perception of Industry 4.0 based on in-depth interviews conducted among the major global 3PLs operating in the Czech Republic.

E-procurement Systems as Tools for the Development of Supply Chains

2013 ◽  
pp. 239-260
Author(s):  
Cuauhtémoc Sánchez-Ramírez ◽  
Giner Alor-Hernandez ◽  
Guillermo Cortes-Robles ◽  
Jorge Luis García-Alcaráz ◽  
Alejandro Rodríguez-González
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Competitive Advantage ◽  
Business Models ◽  
Customer Requirements ◽  
Chain Management ◽  
Customer Services ◽  
Procurement System

The Supply Chain Management is a strategy that has allowed the organizations that have established in their business models a competitive advantage. The supply chain is a network of elements, where different key process such as: procurement, manufacturing, distribution, inventory, customer services, and information should be managed and controlled to meet customer requirements. To achieve this goal, different tools have been developed to help to the key processes of the supply chain; one of these tools is the e-procurement system, which helps an organization to control the interactions with the most crucial suppliers.

Supply Chain Management Practices, Competitive Advantage and Organizational Performance

2018 ◽  
pp. 871-897
Author(s):  
Rajwinder Singh ◽  
H.S. Sandhu ◽  
B.A. Metri ◽  
Rajinder Kaur
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Inventory Management ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Management Practices ◽  
Chain Management

Supply chain is the process of continuous flow of products or services from source to the destination. Supply chain management has become an effective tool now a day to survive in this competitive world. Organizations do their best to harvest profits by adopting better supply chain management practices for competitive advantage and organizational performance. In this paper an attempt has been made to understand the relationship among supply chain practices, competitive advantage, and organizational performance using structural equation modelling. This research conceptualizes and develops five secondary dimensions of supply chain practices (Use of technology, SC speed, Customer satisfaction, SC integration, and Inventory management). The research also identifies four primary competitive advantage components (Inventory management, Customer satisfaction, Profitability, and Customer base identification) and six primary organizational performance components (Financial Performance, Market performance, SC competencies, Customer satisfaction, Stakeholder satisfaction, and Innovation and learning). The data for analysis was collected from top 10 non-livestock organized retail players operating in Punjab, Haryana, Chandigarh, New Delhi and, Gurgaon in India. The relationships in the proposed framework were tested using structural equation modelling. The results indicate that Indian retailers know that competitive advantage has high impact on SCP but they have less understanding in matching SCP and competitive advantage with organizational performance.

Management and Organization in Transportation and Logistics

2020 ◽  
pp. 224-235
Author(s):  
Nilüfer Rüzgar
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Literature Review ◽  
Service Delivery ◽  
Business Environment ◽  
Point Of View ◽  
Art And Science ◽  
Chain Management ◽  
Organizational Activities

In today's business environment, in which organizations try to outpace their rivals, the power of management and organization come into prominence. Management, as an art and science, constitutes great importance in terms of creating sustainability in the organizations, and sustainability acts as an important agent for being successful in the competition. Especially supply chain management is evaluated to be among the most crucial organizational activities, which needs to be heavily focused on, in order to create customer satisfaction in the process of product and/or service delivery. Furthermore, as it is known, supply chain management is the key element of transportation and logistics. This chapter scrutinizes the importance of management and organization in transportation and logistics. With this purpose, a literature review presents the study both in a historical and contemporary point of view.

Supply Chain Management Practices, Competitive Advantage and Organizational Performance

2014 ◽  
Vol 7 (2) ◽  
pp. 22-46 ◽  
Author(s):  
Rajwinder Singh ◽  
H.S. Sandhu ◽  
B.A. Metri ◽  
Rajinder Kaur
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Inventory Management ◽  
Structural Equation ◽  
Management Practices ◽  
Chain Management ◽  
Equation Modelling

Supply chain is the process of continuous flow of products or services from source to the destination. Supply chain management has become an effective tool now a day to survive in this competitive world. Organizations do their best to harvest profits by adopting better supply chain management practices for competitive advantage and organizational performance. In this paper an attempt has been made to understand the relationship among supply chain practices, competitive advantage, and organizational performance using structural equation modelling. This research conceptualizes and develops five secondary dimensions of supply chain practices (Use of technology, SC speed, Customer satisfaction, SC integration, and Inventory management). The research also identifies four primary competitive advantage components (Inventory management, Customer satisfaction, Profitability, and Customer base identification) and six primary organizational performance components (Financial Performance, Market performance, SC competencies, Customer satisfaction, Stakeholder satisfaction, and Innovation and learning). The data for analysis was collected from top 10 non-livestock organized retail players operating in Punjab, Haryana, Chandigarh, New Delhi and, Gurgaon in India. The relationships in the proposed framework were tested using structural equation modelling. The results indicate that Indian retailers know that competitive advantage has high impact on SCP but they have less understanding in matching SCP and competitive advantage with organizational performance.

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