scholarly journals Implementasi Total Quality Management Bidang Akademik dan Sarana Prasarana di SMA Negeri 1 Sidoarjo

2019 ◽  
Vol 1 (2) ◽  
pp. 151
Author(s):  
Hanny Widyanti
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Monitoring And Evaluation ◽  
Quality Standards ◽  
Standard Setting ◽  
Total Quality ◽  
Socialization Process ◽  
Setting Process ◽  
Vice Principal

This study focused on issues such as: (1) the standard setting process of quality assurance academic field; (2) The standard-setting process of quality assurance field of infrastructure; (3) the socialization process of the implementation of academic quality assurance; (4) the socialization process quality assurance infrastructure; (5) monitoring and evaluation of the quality standards of academic fields in SMAN 1 Sidoarjo by the principal; (6) the process of monitoring and evaluation of quality standards in the field of infrastructure SMAN 1 Sidoarjo by principalsThis study is using a qualitative approach and descriptive and case study. Through data collection techniques based on participant observation, interviews, and documentation. The subjects in this study consists of the principal, vice principal infrastructure (team leader of school development), vice principal curriculum, teachers, staff, school committees and parents. The data were tested with the technique of credibility, dependability, and confirmability.Keywords:  Total Quality Management, academic, infrastructure.

scholarly journals Academicians Satisfy of The Faculty of Economics, in Universitas Negeri Surabaya Throught on Total Quality Management

2017 ◽  
Vol 2 (01) ◽  
pp. 52
Author(s):  
Susi Handayani ◽  
Pujiono Pujiono
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Service Quality ◽  
Total Quality Management ◽  
Student Satisfaction ◽  
Monitoring And Evaluation ◽  
Total Quality ◽  
Study Program ◽  
And Performance

<p>The Faculty of Economics in Universitas Negeri Surabaya had certified of International standard operating (ISO) for quality management since 2015. This certification prosecutes management of faculty of economics to increase service quality to academicians. The important aspects of ISO have to determine TQM implemented. Therefore, it had created quality assurance team that exist gradually at university to study program. A service quality must be guarantied by internal and external audit. However, it improves continuous improvement that based on audit results, especially low students satisfaction, officer alacrity to give a service, ability to explanation, handling of complaints, courtesy and friendliness, and support infrastructures for learning process. All cost of quality assurance conduct to prepare an audit internal implementation, to up-date accreditation forms and performance of study program, and monitoring and evaluation for learning and curriculum, improve a quality procedure, prepare and evaluation a quality target, and follow up on audit finding.</p><p><br />Keywords: ISO, service quality, student satisfaction, total quality management</p>

scholarly journals Implementation of Total Quality Management (TQM) of Curriculum Field in Khadijah Senior High School Surabaya

2020 ◽  
Vol 2 (3) ◽  
Author(s):  
Aulia Febri Romadhoni ◽  
Karwanto Karwanto ◽  
Warih Handayaningrum
Keyword(s):  
High School ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Implementation Process ◽  
Quality Standards ◽  
Senior High School ◽  
Total Quality ◽  
Quality Guidelines

This study was conducted to find out the description of the implementation of total quality management (TQM) of curriculum field in Khadijah Senior High School by paying attention to: (a) the process of disseminating the integrated quality standards in the curriculum, (b) the process of establishing an integrated quality assurance standard in the curriculum, (c) the implementation process and fulfillment of integrated quality standards in the curriculum, and (d) the process of monitoring and evaluating the assurance of integrated quality standards in the curriculum. The method used is qualitative research because it aims to obtain in-depth data and information, so that the goal to know the implementation process of integrated quality assurance in the curriculum can be achieved. This research used case study type. A research that uses this type of case study will uncover the phenomenon that exists by collecting and using as many data as possible about the thing under study. Researchers used this type of case study because they want to investigate and uncover cases effectively; then, they present them systematically. The subjects in this study were the Principal as a stakeholder who set the quality guidelines in Khadijah Senior High School Surabaya, the Deputy Principals in particular in the field of curriculum who participated in the process of setting the quality guidelines for Khadijah Senior High School, the school committee, the Quality Assurance Unit, the teachers as the executor and the student's parents as a service customer. This research was conducted in the odd semester of the 2019-2020. Data collection techniques used observation, interviews, and documentation. The data analysis technique used in this study was an interactive analysis model consisting of three components, namely data condensation, data triangulation, data presentation and conclusion making. The conclusion of this study states that each stage of total quality management (TQM) implemented in the curriculum field runs well because of the smooth coordination between the curriculum team, UPM and teachers as the spearhead of learning implementation.

scholarly journals Quality Assurance among Childcare Employees in Selangor

2021 ◽  
Vol 18 ◽  
pp. 1498-1511
Author(s):  
Yaty Sulaiman ◽  
Ng Kel Lie
Keyword(s):  
Quality Assurance ◽  
Regression Analysis ◽  
Quality Management ◽  
Total Quality Management ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Employee Commitment ◽  
Total Quality ◽  
Independent Variables ◽  
Employee Competencies

Caregiver or childcare employee is responsible to produce excellent quality in taking care of the children. A good practice of quality assurance among employees is important to develop the future generations. The objective of this research is to identify the factors that influence quality assurance among childcare employees in Selangor. It is to determine the relationship between factors (physical facilities, employee commitment, communication, and employee competencies) and quality assurance. A random sampling technique was used to select respondents from the registered childcare centers in Selangor, Malaysia. The study used quantitative approach through structured questionnaires developed from previous research. Among 450 survey questionnaires distributed, only 379 questionnaires were accepted and used for analysis. Study uses SPSS 22.0 to analyze data. Methodologies such as Pearson Correlation and Multiple Regression Analysis were conducted in analyzing the data. Findings revealed that quality assurance is having a positive relationship with physical facilities, employee commitment, communication, and employee competencies, with the overall results of the multiple regression analysis showed that all independent variables have relationships with the dependent variable at p=0.000. The result of this test also indicated that all independent variables have positive beta coefficient value as physical facilities, employee commitment, communication and employee competencies at 0.372, 0.251, 0.064 and 0.103 respectively. Thus, this study adds to better understanding of the total quality management (TQM) which is the main underlying theory used to develop the research framework. In general, Total Quality Management (TQM) advised on the factors such as physical facilities, employee commitment, employee competencies, and communication that when applied, could get the best result of employees.

A Proposed Model for Sustaining Quality Assurance Using TQM Practices in Small and Medium Scale Industries

2016 ◽  
Vol 22 ◽  
pp. 184-190 ◽  
Author(s):  
S. Nallusamy
Keyword(s):  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Quality Improvements ◽  
Total Quality ◽  
Medium Scale ◽  
Proposed Model ◽  
Broad Overview

In earlier decades several studies made on Total Quality Management (TQM) practices in small and medium scale enterprises. By compiling the various research works that were carried out during 2010-2015 in the field of Small and Medium-Scale Industries (SMSIs) TQM can be broadly conceptualized in to as flexible and rigid practices. From the limited level of investigations so far made on the various research works it has lead in identifying the different factors that influence TQM practices in SMSIs and its supplementary growth. The purpose of this article is to examine the influence of flexible and rigid TQM practices in SMSIs. It gives a broad overview of how TQM practices are constructed and how it acts on the various quality improvements. This work is expected to widely sensitize the TQM practices in SMSIs and how quality assurance in organizations will have to gain its place in future.

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