The Effect of Technology Infrastructure in Customer Relationship Management on Profit Increases with Customer Relationship Management (CRM) Process Mediation: An Empirical Study of the Indonesian Banking Industry

Banking Industry ◽

Relationship Management ◽

Customer Relationship ◽

Technology Infrastructure

Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria

Open Journal of Business and Management ◽

10.4236/ojbm.2021.95124 ◽

2021 ◽

Vol 09 (05) ◽

pp. 2299-2311

Author(s):

Yakubu Yari Kate Dazagbyilo ◽

Shuiping Shang ◽

Obodo Chidiebube Emmanuel ◽

Kalissa Fatoumata Kir

Keyword(s):

Empirical Study ◽

Customer Loyalty ◽

Banking Industry ◽

Relationship Management ◽

Central Business District ◽

Customer Relationship ◽

Business District

An empirical study to identify and rank CSFs in customer relationship management (CRM): A case study of oil products distribution

Management Science Letters ◽

10.5267/j.msl.2011.04.009 ◽

2011 ◽

Vol 1 (4) ◽

pp. 595-606 ◽

Cited By ~ 4

Author(s):

Mohammad Reza Zahedi ◽

Mohsen Cheshmberah ◽

Seyed Mehdi Tofighi ◽

Ali Hadizadeh

Keyword(s):

Empirical Study ◽

Relationship Management ◽

Oil Products ◽

The Impact of Customer Relationship Management on Customer Loyalty via the Mediating Role of Customer Satisfaction: An Empirical Study on Private Kuwaiti Fitness Gyms

IBIMA Business Review ◽

10.5171/2019.815930 ◽

2019 ◽

pp. 1-20

Author(s):

Ra'ed MASA'DEH ◽

Hassan Khalid HAYAT ◽

Hani AL-DMOUR

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Customer Loyalty ◽

Relationship Management ◽

Customer Relationship ◽

Mediating Role ◽

The Impact

Assessing the Influence Integration of Customer Relationship Management (CRM) on Financial Performance: An Empirical Study on Commercial Jordanian Banks in Amman

10.7176/jrdm/60-06 ◽

2019 ◽

Keyword(s):

Empirical Study ◽

Financial Performance ◽

Relationship Management ◽

The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan

Expert Systems with Applications ◽

10.1016/j.eswa.2010.07.005 ◽

2011 ◽

Vol 38 (1) ◽

pp. 579-584 ◽

Cited By ~ 43

Author(s):

Jung-Chi Pai ◽

Fu-Ming Tu

Keyword(s):

Empirical Study ◽

Service Industry ◽

Relationship Management ◽

Social Media: The Good, the Bad, and the Ugly - Lecture Notes in Computer Science ◽

Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies

10.1007/978-3-319-45234-0_16 ◽

2016 ◽

pp. 173-182 ◽

Cited By ~ 1

Author(s):

Ashish K. Rathore ◽

Sakshi Shioramwar ◽

P. Vigneswara Ilavarasan

Keyword(s):

Empirical Study ◽

Relationship Management ◽

Customer Relationship ◽

Relationship Performance

An empirical study of research trends and forecasts: Customer relationship management

AFRICAN JOURNAL OF BUSINESS MANAGEMENT ◽

10.5897/ajbm11.1826 ◽

2012 ◽

Vol 6 (4) ◽

Author(s):

Hsu-Hao Tsai

Keyword(s):

Empirical Study ◽

Relationship Management ◽

Research Trends ◽

Making customer relationship management work: evidence from the banking industry in Taiwan

Service Industries Journal ◽

10.1080/02642060701846788 ◽

2009 ◽

Vol 29 (9) ◽

pp. 1183-1197 ◽

Cited By ~ 15

Author(s):

Nan-Hong Lin ◽

Wen-Chun Tseng ◽

Yu-Chung Hung ◽

David C. Yen

Keyword(s):

Banking Industry ◽

Relationship Management ◽

Customer Relationship ◽

Management Work

Customer relationship management strategy and firm performance: an empirical study

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2008.021105 ◽

2008 ◽

Vol 2 (4) ◽

pp. 364

Author(s):

Jia Jeng Hou ◽

Hill Hung Jen Tu

Keyword(s):

Firm Performance ◽

Empirical Study ◽

Management Strategy ◽

Relationship Management ◽

Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghana’s Banking Industry

International Journal of Marketing Studies ◽

10.5539/ijms.v5n1p107 ◽

2013 ◽

Vol 5 (1) ◽

Cited By ~ 2

Author(s):

Peter Anabila ◽

Dadson Awunyo-Vitor

Keyword(s):

Customer Loyalty ◽

Banking Industry ◽

Relationship Management ◽