Customer relationship management strategy and firm performance: an empirical study

International Journal of Electronic Customer Relationship Management ◽

10.1504/ijecrm.2008.021105 ◽

2008 ◽

Vol 2 (4) ◽

pp. 364

Author(s):

Jia Jeng Hou ◽

Hill Hung Jen Tu

Keyword(s):

Firm Performance ◽

Empirical Study ◽

Customer Relationship Management ◽

Management Strategy ◽

Relationship Management ◽

Customer Relationship

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Integrating customer data into customer relationship management strategy: An empirical study

Journal of Database Marketing & Customer Strategy Management ◽

10.1057/palgrave.jdm.3240045 ◽

2001 ◽

Vol 8 (4) ◽

pp. 289-300 ◽

Author(s):

J Abbott ◽

M Stone ◽

F Buttle

Keyword(s):

Empirical Study ◽

Customer Relationship Management ◽

Management Strategy ◽

Relationship Management ◽

Customer Relationship ◽

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CUSTOMER RELATIONSHIP MANAGEMENT AND FIRM PERFORMANCE: AN EMPIRICAL STUDY OF FREIGHT FORWARDER SERVICES

Journal of Marine Science and Technology ◽

10.51400/2709-6998.2423 ◽

2012 ◽

Vol 20 (1) ◽

Author(s):

Kuo-Chung Shang ◽

Chin-Shan Lu

Keyword(s):

Firm Performance ◽

Empirical Study ◽

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship ◽

Freight Forwarder

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Critical Success Factors for a Customer Relationship Management Strategy

Mediterranean Journal of Social Sciences ◽

10.5901/mjss.2013.v4n10p753 ◽

2013 ◽

Author(s):

Mahmut Tekin

Keyword(s):

Customer Relationship Management ◽

Management Strategy ◽

Critical Success Factors ◽

Success Factors ◽

Relationship Management ◽

Customer Relationship ◽

Critical Success

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Developing a Multi-channel Customer Relationship Management Strategy for Hotel Operation

Strategic Innovative Marketing and Tourism - Springer Proceedings in Business and Economics ◽

10.1007/978-3-030-12453-3_3 ◽

2019 ◽

pp. 21-29

Author(s):

Soteris Kefalas

Keyword(s):

Customer Relationship Management ◽

Management Strategy ◽

Relationship Management ◽

Customer Relationship

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An empirical study to identify and rank CSFs in customer relationship management (CRM): A case study of oil products distribution

Management Science Letters ◽

10.5267/j.msl.2011.04.009 ◽

2011 ◽

Vol 1 (4) ◽

pp. 595-606 ◽

Author(s):

Mohammad Reza Zahedi ◽

Mohsen Cheshmberah ◽

Seyed Mehdi Tofighi ◽

Ali Hadizadeh

Keyword(s):

Empirical Study ◽

Customer Relationship Management ◽

Relationship Management ◽

Oil Products ◽

Customer Relationship

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The Impact of Customer Relationship Management on Customer Loyalty via the Mediating Role of Customer Satisfaction: An Empirical Study on Private Kuwaiti Fitness Gyms

IBIMA Business Review ◽

10.5171/2019.815930 ◽

2019 ◽

pp. 1-20

Author(s):

Ra'ed MASA'DEH ◽

Hassan Khalid HAYAT ◽

Hani AL-DMOUR

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Customer Relationship Management ◽

Customer Loyalty ◽

Relationship Management ◽

Customer Relationship ◽

Mediating Role ◽

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Assessing the Influence Integration of Customer Relationship Management (CRM) on Financial Performance: An Empirical Study on Commercial Jordanian Banks in Amman

10.7176/jrdm/60-06 ◽

2019 ◽

Keyword(s):

Empirical Study ◽

Financial Performance ◽

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship

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The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan

Expert Systems with Applications ◽

10.1016/j.eswa.2010.07.005 ◽

2011 ◽

Vol 38 (1) ◽

pp. 579-584 ◽

Author(s):

Jung-Chi Pai ◽

Fu-Ming Tu

Keyword(s):

Empirical Study ◽

Customer Relationship Management ◽

Service Industry ◽

Relationship Management ◽

Customer Relationship

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Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies

Social Media: The Good, the Bad, and the Ugly - Lecture Notes in Computer Science ◽

10.1007/978-3-319-45234-0_16 ◽

2016 ◽

pp. 173-182 ◽

Author(s):

Ashish K. Rathore ◽

Sakshi Shioramwar ◽

P. Vigneswara Ilavarasan

Keyword(s):

Empirical Study ◽

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship ◽

Relationship Performance

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The effect of Customer Relationship Management systems on firm performance

International Journal of Accounting Information Systems ◽

10.1016/j.accinf.2017.09.003 ◽

2017 ◽

Vol 27 ◽

pp. 16-29 ◽

Author(s):

Jacob Z. Haislip ◽

Vernon J. Richardson

Keyword(s):

Firm Performance ◽

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship ◽

Management Systems

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