scholarly journals An Integrated Model on Airport Terminal Level of Satisfaction for Service Quality Evaluation: A Proposal

2020 ◽  
Vol 9 (1.3) ◽  
pp. 247-250
Author(s):  
Zirawani Baharum
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Integrated Model ◽  
Level Of Satisfaction ◽  
Airport Terminal ◽  
Service Quality Evaluation ◽  
Terminal Level

scholarly journals Application of an Integrated Model with MCDM and IPA to Evaluate the Service Quality of Transshipment Port

2013 ◽  
Vol 2013 ◽  
pp. 1-7 ◽  
Author(s):  
Chien-Chang Chou ◽  
Ji-Feng Ding
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Quality Evaluation ◽  
Location Choice ◽  
Multiple Criteria Decision Making ◽  
Integrated Model ◽  
Service Quality Evaluation ◽  
Complex Decision Making ◽  
Complex Decision

It is often to solve complex decision-making problems in the marine transportation environment, such as the evaluation of service quality and the location choice of ports. In this paper, an integrated model with multiple-criteria decision making (MCDM) and importance-performance analysis (IPA) is presented and then is applied to solve the problem of service quality evaluation of transshipment port. The MCDM approach can be used to deal with both quantitative data and qualitative ratings simultaneously. The IPA approach can be applied to realize the shortcomings of service quality of ports and rank the ranking of strategies for improving service quality of transshipment port. Finally, some useful suggestions for improving the service quality of ports are given in the paper.

scholarly journals A dynamic multi-dimension trust model for information service quality evaluation

2021 ◽  
Vol 187 ◽  
pp. 601-606
Author(s):  
Zhicheng Xu ◽  
Xiang Li ◽  
Wanyin Xiong ◽  
Qixiao Lin ◽  
Jian Mao
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Information Service ◽  
Trust Model ◽  
Service Quality Evaluation
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