scholarly journals The Satisfaction Analysis of National Health Insurance (JKN) Patient Using the Hospital Consumer Assessment Healthcare Providers and Systems (HCAHPS) Survey Between Public Hospital and Private Hospital in D.I. Yogyakarta

2021 ◽  
Vol 6 (3) ◽  
Author(s):  
Yulinda Surya Cahyani Putri ◽  
Qurratul Aini
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Public Hospital ◽  
Private Hospital ◽  
Healthcare Providers ◽  
Hospital Consumer Assessment ◽  
Consumer Assessment ◽  
Hcahps Survey ◽  
Satisfaction Analysis

Quality Healthcare Service Assessment under Ghana’s National Health Insurance Scheme

2019 ◽  
Vol 54 (4) ◽  
pp. 569-587
Author(s):  
Michael Kodom ◽  
Adobea Yaa Owusu ◽  
Perpetual Nancy Baidoo Kodom
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Public Hospital ◽  
National Health Insurance Scheme ◽  
Quality Of Healthcare ◽  
Health Insurance Scheme ◽  
Insurance Scheme ◽  
Private And Public

Ghana implemented the National Health Insurance Scheme (NHIS) in 2005 with the intention of providing residents with quality affordable healthcare. Over the past few years, concerns have been raised about the quality of healthcare clients receive. This study assesses the experiences of NHIS subscribers with the quality of care they receive under the scheme by both private and public hospitals. The results from the 56 interviews show that the majority of the subscribers were dissatisfied with the overall quality of healthcare they received in both private and public hospital because of the long waiting hours, the poor attitude of nurses and the demand for payment of additional money. Even though clients who visited the private hospital paid for all services, excluding consultation, their level of satisfaction with the quality of healthcare was relatively higher than those who visited the public hospital. The paper concludes that NHIS clients do not receive the quality of healthcare the scheme promised, and this has implications for premium renewals and health-seeking behaviour.

Impact of Isolation on Hospital Consumer Assessment of Healthcare Providers and Systems Scores: Is Isolation Isolating?

2012 ◽  
Vol 33 (5) ◽  
pp. 513-516 ◽  
Author(s):  
Joan Vinski ◽  
Mary Bertin ◽  
Zhiyuan Sun ◽  
Steven M. Gordon ◽  
Daniel Bokar ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Healthcare Providers ◽  
Physician Communication ◽  
Hospital Consumer Assessment ◽  
Consumer Assessment ◽  
Hcahps Survey

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to measure the effect of isolation on patient satisfaction. Isolated patients reported lower scores for questions regarding physician communication and staff responsiveness. Overall scores for these domains were lower in isolated than in nonisolated patients.

South African health plan will prompt more controversy

2019 ◽  
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Healthcare Providers ◽  
Healthcare Services ◽  
Health Coverage ◽  
Access To Health Services ◽  
Content Type ◽  
Private Healthcare ◽  
Health Rights

Subject National Health Insurance (NHI). Significance The long-awaited National Health Insurance (NHI) Bill has been released and is poised to begin its passage through parliament. The Bill contains the biggest health reforms in post-apartheid South Africa and is the first piece of enabling legislation for realising the government’s ambitions for achieving universal health coverage, called NHI. The Bill signals a sharply diminished role for medical schemes, which 8.9 million people use to pre-fund access to private healthcare services. Impacts Given the apartheid-era legacy of inequitable access to health services, opposition to NHI will be cast as being anti-black and anti-poor. With little scope to raise revenue with further tax hikes without undermining compliance, NHI funding will be a perennial problem. Anxiety about the rates government will be willing to offer private healthcare providers could trigger an exodus of doctors and nurses. The NHI Bill rolls back current health rights for migrants, raising the prospects of a future legal challenge.

Successes and Challenges in Patient Care Transition Programming: One Hospital’s Journey

2015 ◽  
Vol 20 (3) ◽  
Author(s):  
Suzanne DelBoccio ◽  
Debra Smith ◽  
Melissa Hicks ◽  
Pamela Lowe ◽  
Joy Graves-Rust ◽  
...  
Keyword(s):  
Patient Care ◽  
Healthcare Providers ◽  
Care Transition ◽  
Indiana University ◽  
Transition Programming ◽  
Patient Protection ◽  
Orthopedic Patient ◽  
Hospital Consumer Assessment ◽  
Consumer Assessment ◽  
Hcahps Survey

The 2013 addition of the Care Transition Measures to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey; enactment of the Patient Protection and Affordable Care Act (2010); and a greater focus on population health have brought a heightened awareness and need for action with patient transitions. Data are emerging from the additional Care Transition Measures and benchmarks have been developed. This article briefly describes the context of care transition. We describe the journey of Indiana University Health North Hospital to overcome patient care transition obstacles, ultimately achieving designation as a top performer. We will discuss our efforts to personalize patient outcomes and transition through activation and improve transitions for vulnerable populations, specifically in the bariatric and orthopedic patient populations. The article concludes with discussion of overcoming obstacles and future directions with continued focus on collaboration and improvement.

scholarly journals National health insurance accreditation pattern among private healthcare providers in Ghana

2017 ◽  
Vol 75 (1) ◽  
Author(s):  
Abena Agyeiwaa Lamptey ◽  
Eric Nsiah-Boateng ◽  
Samuel Agyei Agyemang ◽  
Moses Aikins
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Healthcare Providers ◽  
Private Healthcare

scholarly journals BEST PRACTICE OF HOSPITAL MANAGEMENT STRATEGY TO THRIVE IN THE NATIONAL HEALTH INSURANCE (JKN) ERA

2021 ◽  
Vol 9 (1) ◽  
pp. 9
Author(s):  
Wahyu Pudji Nugraheni ◽  
Asri Hikmatuz Zahroh ◽  
Risky Kusuma Hartono
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
Customer Relationship Management ◽  
National Health ◽  
Management Strategy ◽  
Best Practice ◽  
Private Hospital ◽  
Customer Relationship ◽  
Government Hospital ◽  
Private Hospitals

Background: The implementation of the National Health Insurance (JKN) program has created a transformation in the health care system in Indonesia. Many hospitals were stuttering and unable to adapt to the new payment system. Some hospitals complained about INA-CBG rates that were lower than the real rates, so that hospitals suffered losses.Aims: This research aims to take the best practice from one government hospital and one private hospital that is able to thrive in the JKN era.Methods: This study used qualitative research methods through in-depth interviews.Results: The similarity of strategies carried out by the two best practice hospitals to thrive in JKN era are efficiency in business process, investment in human resources, customer relationship management, and stakeholders collaboration.Conclusion: The results of this study can be used as a reference for government and private hospitals in Indonesia to be able to thrive in the JKN era.Keywords: best practice, hospital, National Health Insurance, strategy

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