Conceptual model of defect monitoring in quality management of enterprise information systems

2009 ◽  
Vol 43 (2) ◽  
pp. 108-113 ◽  
Author(s):  
G. N. Isaev ◽  
N. N. Lobanov
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Conceptual Model ◽  
Enterprise Information ◽  
Enterprise Information Systems

EIS Systems and Quality Management

2011 ◽  
pp. 921-945
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

EIS Systems and Quality Management

2010 ◽  
pp. 1979-2004
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

EIS Systems and Quality Management

2010 ◽  
pp. 300-325
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

An investigation into the role of enterprise information systems in enabling business innovation

2015 ◽  
Vol 21 (4) ◽  
pp. 771-790 ◽  
Author(s):  
Luay Anaya ◽  
Mohammed Dulaimi ◽  
Sherief Abdallah
Keyword(s):  
Information Systems ◽  
Case Studies ◽  
United Arab Emirates ◽  
Clear Understanding ◽  
Business Practices ◽  
Enterprise Information ◽  
Content Type ◽  
Enterprise Information Systems ◽  
Business Innovation

Purpose – The purpose of this paper is to articulate clear understanding about the role of enterprise information systems (EIS) in developing innovative business practices. Particularly, it aims to explore the different ways that make EIS enables innovation development. Design/methodology/approach – The study adopted exploratory case study, based on qualitative approach. Investigations included two case studies each involved interviewing a number of senior information technology staff, working at these cases. Findings – The paper provides empirical insights about the EIS role in enabling innovation. The analysis of the case studies revealed that integrating an EIS with other system(s) or with digital devices can provide new practices that could not be easily available without these technologies. The study also found that applying data analytics tools into data accumulated from EIS, to extract new insights, lead to innovative practices. Practical implications – The study provides a set of recommendations for organizations interested to maximize the benefits from their investments in EIS. Originality/value – The paper provides evidences from cases in United Arab Emirates for the EIS role in enabling business innovation.

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