scholarly journals How Knowledge Management helped Knowledge Intensive Business Services in Surviving COVID-19 and Creating Resiliency for New Normal: A Case Study of a GRC Training Firm in Indonesia

2021 ◽  
Vol 1 (5) ◽  
pp. 47-54
Author(s):  
Ray Antonio
Keyword(s):  
Knowledge Management ◽  
Large Scale ◽  
Management Practices ◽  
Business Services ◽  
Case Study Methodology ◽  
New Normal ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive ◽  
Business Sectors

Since early 2020, COVID-19 pandemic has attacked many business sectors in many countries. In Indonesia, the government reacts to this situation by issuing several regulations, one of which is the large-scale social restrictions (PSBB) regulation. This regulation affects many business sectors, including Knowledge Intensive Business Services (KIBS) sectors. KIBS sectors have been developing quickly, especially in developing countries like Indonesia. Knowledge plays a crucial part for KIBS firms as these firms depend heavily on their workers’ knowledge. In this study, Lembaga Pelatihan Kerja Mitra Kalyana Sejahtera (LPK MKS) is being used as the research object for conducting the research. LPK MKS is a Governance, Risk, and Compliance (GRC) training firm, which included as one of KIBS business sectors. This study uses case study methodology by focusing on obtaining deep understandings about the knowledge management practices in KIBS training firm. The author obtains all the necessary data through in-depth qualitative interviews and secondary data. From the collected and analysed data, LPK MKS has implemented all of the success factors for managing knowledge. While the implementation of leadership and ICT are more notable, the implementation in organisational infrastructure is still not ideal. Nonetheless, the overall implementations of knowledge management help the firm in surviving the COVID-19 pandemic era and creating resiliency to face the new normal condition.

Productivity dispersion in the Italian knowledge-intensive business services (KIBS) industry: a multilevel analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Domenico Campisi ◽  
Paolo Mancuso ◽  
Stefano Luigi Mastrodonato ◽  
Donato Morea
Keyword(s):  
Multilevel Models ◽  
Geographic Location ◽  
Productivity Index ◽  
Data Envelopment ◽  
Business Services ◽  
Content Type ◽  
Knowledge Intensive Business Services ◽  
Multifactor Productivity ◽  
Knowledge Intensive ◽  
Business Sectors

PurposeThis paper aims to provide an analysis of the productivity evolution of a sample of 18,459 knowledge-intensive business services (KIBS) firms operating in Italy over the period 2012–2018. The interaction between productivity heterogeneity firm localization and firm sector of business are also analyzed.Design/methodology/approachThe empirical setting is based on data envelopment analysis (DEA) to measure the multifactor productivity index (MPI) and on the multilevel models to investigate if the source of productivity heterogeneity among the Italian KIBS are due to the geographic location and/or to the specific business sectors in which firms operate. Data have been gathered from the AIDA database, which contains financial data of all Italian firms.FindingsThe empirical results show that MPI heterogeneity in the Italian KIBS firms' is sensitive to the regional context in which firms operate to the specific KIBS sector and above all at the interactions arising between region and sector.Originality/valueThe paper contributes to identify the source of productivity dispersion in the Italian KIBS.

scholarly journals Prediction of Knowledge Management for Success of Franchise Hospitality in a Post-Pandemic Economy

2020 ◽  
Vol 12 (20) ◽  
pp. 8755
Author(s):  
Hsiu-Chin Hsieh ◽  
Xuan-Huynh Nguyen ◽  
Tien-Chin Wang ◽  
Jen-Yao Lee
Keyword(s):  
Knowledge Management ◽  
Large Scale ◽  
Management Practices ◽  
Business Failure ◽  
Direct Result ◽  
Business Climate ◽  
Global Business ◽  
Priority Weights ◽  
Novel Coronavirus

Due to its unpredictability, the novel coronavirus (COVID-19) pandemic has changed the global business climate and commercial management practices in unprecedented ways. As a direct result of the pandemic, the hospitality and tourism sectors have shut down, and business failure rates have occurred exponentially. The franchise hospitality industry has experienced significant impact and challenged a basic understanding of knowledge management (KM) implementation in the face of the COVID-19 outbreak. A strategic KM implementation practice can not only guide a large-scale operation, but also adjust an organization’s performance and competitiveness. The purpose of this study is to examine the influential criteria of success through effective KM implementation and to predict the probability of successful KM in a post-pandemic era. The conceptual framework for KM applies an analytic hierarchical prediction model reliant upon consistent fuzzy preference relations to assist the franchise hospitality sector’s consciousness of the influential criteria. An empirical case study is used to apply pairwise comparisons used to determine the priority weights and two possible outcomes. The case study will assist franchise organizations to analyze whether or not to implement KM, interdict application, or adopt revised actions. This assistance will enhance the success possibility of KM implementation within such a crisis environment. This study uses a case setting by assessing 15 franchises hospitality experts’ opinions in Taiwan relevant to KM implementation.

scholarly journals PROCESOS DE INNOVACIÓN EN LA PRODUCCIÓN DE SOFTWARE EN ARGENTINA. UN ESTUDIO DE CASO

2015 ◽  
Author(s):  
Hernán Alejandro Morero ◽  
Carina Borrastero ◽  
Jorge José Motta
Keyword(s):  
Work Organization ◽  
Innovation Process ◽  
It Services ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Developed Economies ◽  
Software Production ◽  
Innovation Surveys ◽  
Knowledge Intensive

El objetivo general del trabajo es analizar en profundidad los procesos de innovación y desarrollo de capacidades en una firma de software y servicios informáticos (SSI) de Argentina. En función de ello se indaga sobre el proceso de innovación en dicha actividad; el papel de las competencias técnicas y organizacionales en este proceso; las particularidades de la organización del trabajo y su influencia en el desarrollo de capacidades y resultados de innovación; las vinculaciones y su incidencia en la propensión a innovar y capacidades de la firma. Se seleccionó una empresa de software dinámica de la ciudad de Córdoba y se estudiaron de modo cualitativo y comparativo dos proyectos tecnológicos innovadores. El marco teórico de referencia está basado centralmente en la nueva literatura sobre Economía del Conocimiento, en particular, en antecedentes de investigación sobre un tipo especial de servicios que en las últimas décadas ha generado un interés creciente: Knowledge Intensive Business Services (KIBS), caracterizados por producir insumos inmateriales intensivos en conocimiento para los procesos de negocio en otras organizaciones que dependen fuertemente del conocimiento profesional. Entre ellos, el sector de SSI es uno de los más innovadores en países desarrollados y también en algunas economías emergentes. En este contexto, cobra relevancia un estudio que profundice en la naturaleza misma del proceso innovador en empresas de SSI. Ello puede generar aportes significativos al diseño de instrumentos de medición de la innovación que se encuentran en diversos estadios de desarrollo y prueba.AbstractThe objective of the paper is to analyze the innovation and capacity building process in the software production in Argentina, throw a deep unique case study. The dimensions taken into account are the innovation process itself and the role of technical and organizational capacities; the particularities of the work organization of the firm and their relation on the innovation results and the competences building; and the influences of linkages over the firm’s innovative propensity. As a case study, a dynamic software firm from Córdoba city (Argentina) was selected, and were studied form a qualitative approach two innovative technological projects from the firm. The theoretical roots of the study are in innovation and knowledge economics, and in the Knowledge Intensive Business Services (KIBS) literature. KIBS are characterized by produce intangibles knowledge-intensive which require high levels of qualified staff and usually low levels of capital goods. Within the KIBS sectors, the software and related IT services sector is one of the most innovative in developed economies and in some catching-up economies as well. In this background, a study of the nature of the innovation process in the software sector is highly relevant, as a contribution to the design of specific innovation surveys to the sector, that are actually in diverse stages of development and testing.  

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