An analysis for structural relationships among perceived safety satisfaction, trust, and behavioral intention of visitor in theme park : focusing on the moderating effect of involvement

The aim of this study was to derive determinants that affect the behavior associated with using self-order kiosks among fast-food restaurant consumers through the Unified Theory of Acceptance and Use of Technology model, and to analyze the moderating effect of consumers’ difference age (difference between individuals’ cognitive age and chronological age) among the variables. From December 1 to 30, 2019, a survey was conducted on 316 customers using four different fast-food restaurants in the Seoul Station. The results showed that the higher the price value, social influence, performance expectancy, and hedonic motivation, the higher the behavioral intention of ordering through the kiosk; furthermore, the higher the difference age, the higher the behavioral intention of using a kiosk. Therefore, fast-food restaurant operators need to ensure that customers who are unfamiliar with using kiosks can order and make payments through kiosks with minimal effort and reasonable price value.

Download Full-text

What drives you to use a driverless car?

Proceedings of the European Union’s Contention in the Reshaping Global Economy ◽

10.14232/eucrge.2020.proc.3 ◽

2020 ◽

Author(s):

Sándor Huszár ◽

Zoltán Majó-Petri

Keyword(s):

Technology Acceptance ◽

Influencing Factors ◽

Behavioral Intention ◽

Autonomous Vehicles ◽

Structural Equation ◽

Technological Development ◽

Perceived Safety ◽

Psychological Models ◽

Acceptance Model ◽

Self Driving Cars

The investigation of driverless car from the economic perspective is one of the most discussed topics nowadays. Although it can be approached from various perspectives there is still a lack of studies focusing on the behavioral intention to use self-driving cars and its influencing factors. Over the last few decades, various psychological models have been developed to investigate the influencing factors of usage of certain technologies, but most of them cannot provide clear answers on consumer attitudes and intentions with regard to autonomous vehicles. Thus, new models have appeared to better describe the psychological factors of this new technological development that will revolutionize the future of mobility. In our research CTAM (Car Technology Acceptance Model) was used to measure intention to using self-driving cars. In 2019, 314 participants responded to our questionnaire and provided answers to the given questions. We used structural equation modelling to investigate the linkages between the behavioral intention and influencing factors revealed during the literature review. According to the results, the most important influencing factors of intention are attitude, perceived safety and social norms, while anxiety (of using the technology), effort expectancy, performance expectancy, and self-efficacy have not been proven important factors. The model used in our investigation explains behavioral intention to a great extent (63%).

Download Full-text

Structural Relationships between Perceived Organizational Support, Job Satisfaction, and Turnover Intentions of Learning Workers in Dual Apprenticeship System: The Moderating Effect of Job Crafting

Ordo Economics Journal ◽

10.20436/oej.24.2.067 ◽

2021 ◽

Vol 24 (2) ◽

pp. 67-84

Author(s):

Sehwa Ahn

Keyword(s):

Job Satisfaction ◽

Organizational Support ◽

Perceived Organizational Support ◽

Turnover Intentions ◽

Moderating Effect ◽

Job Crafting ◽

Structural Relationships

Download Full-text

Islamic and Muslim tourism: service quality and theme parks in the UAE

Tourism Review ◽

10.1108/tr-05-2018-0062 ◽

2019 ◽

Vol 75 (2) ◽

pp. 402-413 ◽

Cited By ~ 4

Author(s):

Lamya Abbas Darwish Abdulla Lari ◽

Shilpa Iyanna ◽

Fauzia Jabeen

Keyword(s):

Service Quality ◽

United Arab Emirates ◽

Moderating Effect ◽

Environment Interaction ◽

Theme Park ◽

Theme Parks ◽

Content Type ◽

Park Service ◽

Quality Dimensions ◽

Tourism Service

Purpose The purpose of this paper is to identify dimensions of theme park quality from an Islamic perspective and develop a framework to examine the interrelationships between theme park service quality dimensions, visitor delight and visitor loyalty in theme parks in the United Arab Emirates (UAE). Design/methodology/approach The study is based on a detailed literature review and analysis of visitors’ comments on TripAdvisor.com about their experience in theme parks in the UAE. Findings Theme park service quality can be assessed across 4 main dimensions (physical environment, interaction, consumables and access) and 13 sub-dimensions. A relationship is proposed between these dimensions and visitors’ delight, with visitor loyalty a consequence of visitor delight. Nationality is proposed to have a moderating effect on the delight–loyalty relationship. Originality/value This study attempts to propose a model for theme park service quality that reflects both traditional dimensions of service quality and dimensions related to Islamic attributes. It is one of very few attempts to investigate theme park visitors’ perception of service quality and its relation to delight and loyalty in the UAE. It is also, as far as the authors are aware, the first study to investigate the moderating effect of nationality on the delight–loyalty relationship.

Download Full-text