scholarly journals EVALUASI SISTEM INFORMASI AKADEMIK DENGAN GQM UNTUK DOKUMEN TATA LAKSANA MANAJEMEN INSIDEN

2018 ◽  
Vol 5 (1) ◽  
pp. 14-23
Author(s):  
Khurotul Aeni
Keyword(s):  
Operating Procedure ◽  
Service Level Agreement ◽  
Standard Operating Procedure ◽  
Service Level ◽  
It Infrastructure ◽  
Standard Operating ◽  
Goal Question Metric ◽  
It Infrastructure Library

Untuk pembuatan sebuah dokumen tata laksana perlu dilakukan evaluasi terlebih dahulu, hal ini dilakukan untuk menilai sejauh mana setiap proses TI pada sistem informasi akademik berfungsi sesuai dengan tujuan pengembangan aplikasi terutama untuk proses penanganan insiden. Evaluasi dilakukan dengan metode goal question metric (GQM), dengan bantuan kuesioner yang disebarkan kepada koresponden dan observasi yang dilakukan secara langsung pada objek penelitian Penelitian ini diadaptasi dari framework IT Infrastructure Library yang mengacu pada proses manajemen insiden. Hasil penelitian ini memberikan beberapa rekomendasi perbaikan terkait area-area insiden manajemen. Hasil pengukuran melalui penggunaan Goal Question Metric, dimana terdapat 4 area yang perlu dilakukan perbaikan untuk membuat dokumen tata laksana manajemen, yaitu: penerapan helpdesk, penerapan SOP (Standard Operating Procedure), penerapan SLA (Service Level Agreement), dan penerapan team servicedesk.

IMPLEMENTASI SISTEM PENGENDALIAN INTERNAL PADA PERUSAHAAN JASA

2019 ◽  
Vol 2 (2) ◽  
pp. 110
Author(s):  
Wahyu Wahyu Wahyu ◽  
Marliyati Marliyati Marliyati ◽  
I. Nyoman Romangsi
Keyword(s):  
Risk Assessment ◽  
Operating Procedure ◽  
Internal Control ◽  
Standard Operating Procedure ◽  
Control Environment ◽  
Service Company ◽  
Standard Operating ◽  
Information And Communication

The aim of this article is to analyze internal control in service company. The analyze used the components of internal control according to COSO: control environment, risk assessment, control activities, information and communication, monitoring. Analysis of internal control used the data obtained through observation, questionnaires, interview, and documentary. Based on this analysis results can be concluded, that the dual positions refer with company SOP (Standard Operating Procedure). Separation of task does not work because that the dual positions. Therefore, the component of control activities applied at company is not in accordance with the component of control activities according to COSO. Nonconformity components still results in very effective internal control because the purpose of the internal control still remains to be achieved even though there are components that are not in accordance with the internal control components according to COSO.

PENENTUAN STANDARD OPERATING PROCEDURE (SOP) PADA DODOL JEWAWUT

2018 ◽  
Vol 7 (2) ◽  
pp. 95
Author(s):  
Indrastuti Indrastuti ◽  
Fatmawaty Damrah
Keyword(s):  
Operating Procedure ◽  
Standard Operating Procedure ◽  
Standard Operating

Description of the standard operating procedure «Operating procedures for a nurse when interviewing patients within the regular medical examination of certain groups of adult population»

2020 ◽  
pp. 33-38
Author(s):  
N. Katkasova ◽  
L. Pudovinnikova
Keyword(s):  
Operating Procedure ◽  
Nursing Staff ◽  
Adult Population ◽  
Standard Operating Procedure ◽  
Medical Examination ◽  
Standard Process ◽  
Standard Operating

This standard operating procedure (SOP) determines the standard process of filling out questionnaire by a nurse, it is introduced into the practice of nursing staff of the Samara City Clinical Polyclinic No. 15.

Contents of standard operating procedure «Hygienic processing of hands»

2020 ◽  
pp. 64-66
Author(s):  
Svetlana Dashuk
Keyword(s):  
Operating Procedure ◽  
Standard Operating Procedure ◽  
Standard Operating

This standard operating procedure (SOP) defines the establishment of uniform requirements to compliance with the procedure for carrying out hygienic treatment of hands, has been introduced into the practical activities of medical workers of Tolyattin dental polyclinic No. 3.

Description of the standard operating procedure «Order of routine and comprehensive cleaning in premises»

2020 ◽  
pp. 71-74
Author(s):  
Svetlana Dashuk
Keyword(s):  
Operating Procedure ◽  
Standard Operating Procedure ◽  
Standard Operating

This standard operating procedure (DIS) defines the establishment of uniform requirements for compliance with the procedure for carrying out current and general cleaning in the premises, has been put into practice by cleaners of the office premises of Tolyattin dental polyclinic No. 3.

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