scholarly journals Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism

2019 ◽  
Vol 10 ◽  
Author(s):  
Myoung-Soung Lee ◽  
Sang-Lin Han ◽  
Suji Hong ◽  
Hyowon Hyun
Keyword(s):  
Emotional Labor ◽  
Moderating Effects

scholarly journals Emotional labor strategy and job satisfaction: A Chinese perspective

2013 ◽  
Vol 41 (6) ◽  
pp. 933-938 ◽  
Author(s):  
Xuan Jiang ◽  
Zhou Jiang ◽  
Dong Soo Park
Keyword(s):  
Job Satisfaction ◽  
Emotional Labor ◽  
Job Characteristics ◽  
Moderating Effects ◽  
Surface Acting ◽  
Deep Acting ◽  
Chinese Perspective ◽  
The Relationship

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

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