Complaints management systems. Guide to design and implementation

2015 ◽  
2013 ◽  
Vol 336-338 ◽  
pp. 1953-1956
Author(s):  
Qi Ming Lou ◽  
Ying Fang Li ◽  
Hong Wei Zhang

Computer room is an important infrastructure of information technology on education for colleges, how to balance the load, calculate fees flexibly, improve resource utilization, service for the teachers and students better is an urgent problem.Firstly, the development trends of computer room management systems are discussed in the paper. Secondly, gives a data model of open computer room management system, which in order to balance the load and improve the utilization efficiency etc. of computer rooms. Finally, gives the intelligent billing algorithm according to the designed data model, and then implemented the algorithm using stored procedure with SQL Server 2005.


Author(s):  
David Collier ◽  
Paula Orr

Contemporary approaches to the design and implementation of consultation programmes have come a long way from the days of ‘decide-announce-defend’. However success in expanding involvement and combining different participation methods, especially within a complex multi-phase programme, still poses major challenges. This paper discusses one of them: processing the much increased volume and variety of contributions received and then combining them with other forms of input in a rigorous, balanced, auditable and transparent manner. It is no longer sufficient, if indeed it every really was, for someone simply to work their way through a stack of comments with a highlighter, altering a draft text where he or she judged that clarification was required. We illustrate the nature of the challenge and the response of the Environment Agency of England and Wales by considering some specific issues, including the following. • Applicability of systematic approaches to text and transcript analysis; • Use of qualitative data management systems; • Transparency vs confidentiality; • Inconsistencies between stakeholder/public concerns and regulatory boundaries; • Integration of different types of input; • Deciding what to take into account; judging validity and weight; • Implications for quality management, documentation and resources; • Approaches to programme evaluation.


Author(s):  
Keith T. Noble ◽  
Connie White ◽  
Murray Turoff

Role abandonment once was considered unlikely by research scientists; however emergency management officials have experienced catastrophic events that counter prior assumptions. Event types such as deluges and pandemics surface as scenarios supporting one set of examples. The authors explore a different angle, focusing on individual practitioners including: (1) fire, (2) police and (3) emergency medical services. Surveys were taken by the various practitioner group types. Results suggested that there may be role abandonment issues, differing from one practitioner type to another, each with unique reasons given the event type. Although communities and individual emergency officials may never encounter such situations, it's imperative that this event type be taken into account during the design and implementation of disaster management systems. Systems developed should be designed to support and modify needs given the size and magnitude of the event, be it a routine emergency, a larger disaster or a 'once in a lifetime' catastrophic event. In this case, the authors focus on human resources. It is for this reason that the authors believe that algorithms be identified, developed and implemented so that such information be accessible to emergency officials, should this rare situation arise.


Author(s):  
S. A. Kuz’min

The article contains analysis of modern approaches to quality management in the forensic science institutions, reviewed evolution of the view about quality as an object of management. Author considered a structure and a volume of notion of forensic science activity and mark out the elements of structure that form complex factor that affects the quality. Based on international and one’s country experience is given the historical retrospective of process of development and deployment of mechanisms of managements of quality in production and forensic science. The conceptual approaches to quality problems enshrined in the series ISO 9000 and ISO/IEC 17025 international standards, their similarities and distinction, and also applicability limits concerning activity of the forensic science institutions are analyzed. The special attention is paid to the analysis of problems arising in the design and implementation of quality management systems, identified their causes, and made recommendations for improving the effectiveness of management.


Author(s):  
D. Sahithi ◽  
Dr. J. Keziya Rani

In distributed database management systems, fragmenting base connections increases concurrency and hence system throughput for query processing. User queries use hybrid fragmentation methods focused on vector bindings, and deductive database implementations lack query-access-rule dependence. As a result, for hierarchical deductive information implementations, a hybrid fragmentation solution is used. The method considers the horizontal partition of base relations based on the bindings placed on user requests, then produces vertical fragments of the horizontally partitioned relations, and finally clusters rules based on attribute affinity and query and rule access frequency. The suggested fragmentation approach makes distributed deductive database structures easier to develop.


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