scholarly journals Supply Chain Performance Measurement System of Logistics Service Providers vs. Supply Chain Performance: A Conceptual Framework

2021 ◽  
Vol XXIV (Issue 2B) ◽  
pp. 78-97
Author(s):  
Rafal Haffer
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Conceptual Framework ◽  
Measurement System ◽  
Service Providers ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Logistics Service ◽  
Logistics Service Providers

scholarly journals Key characteristics for designing a supply chain performance measurement system

2019 ◽  
Vol 68 (2) ◽  
pp. 296-318 ◽  
Author(s):  
Sara Elgazzar ◽  
Nicoleta Tipi ◽  
Glynis Jones
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Conceptual Framework ◽  
Measurement System ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Content Type ◽  
Design Elements ◽  
Practical Implications ◽  
Insight Into

Purpose The purpose of this paper is to conduct a review of the literature that gives insight into design elements for constructing a supply chain performance measurement (SCPM) system. Design/methodology/approach A systematic review of published research on SCPM systems and frameworks over the last two decades was conducted with the purpose of categorising key functions of SCPM systems by providing an insight into the design, functionality, implementation and practical implications of SCPM systems. Findings The review revealed a set of functions governing the SCPM system that have not been fully explored in previous research: the process focus, prioritisation, integration and causality functions of a SCPM system. A relationship between two or more functions can be created to include more functionality based on the needs of the company to create a comprehensive performance measurement system. Research limitations/implications The paper concludes with a conceptual framework to guide future research in the area of designing a SCPM system and define the main aspects that should be considered when developing a SCPM system. Practical implications The paper brings a new dimension to the SCPM research by identifying the main functions of SCPM systems that could benefit practitioners to set up a SCPM system relevant to its intended function. The paper presents multiple potential stages of merging different functions in one SCPM system. Based on the company’s needs and context, the functionality of the SCPM system can be designed at four levels creating ten possible scenarios when designing a company’s SCPM system. Originality/value The paper integrated the literature and findings of 269 research papers of the last two decades, upon which a conceptual framework was developed as a guide for constructing an effective SCPM system.

Performance Measurement of Logistics Service Supply Chain Using Bijective Soft Set

2015 ◽  
Vol 14 (01) ◽  
pp. 23-40 ◽  
Author(s):  
Ke Gong ◽  
Heli Yan
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Customer Service ◽  
Measurement System ◽  
Soft Set ◽  
Performance Measurement System ◽  
Corporate Management ◽  
Logistics Service ◽  
Service Supply Chain ◽  
Important Approach

In the logistics service supply chain (LSSC), performance measurement is an important approach that can improve competitiveness of the overall supply chain. In the complicated measurement system, it includes various quantitative and qualitative indices with uncertain problems. However, classical measurement methods were based on subjective suggestion to weigh each index in the measurement system; moreover, there is no well-established performance measurement system (PMS) for evaluation of LSSC. For those reasons, this paper aims to present Bijective soft set approach to deal with the performance measurement of LSSC, which ensures the objective of the weight of each index and gets the core indices of the PMS. Based on the overall LSSC operation, customer service, and corporate management — the three parts in the proposed system of LSSC — the indices, and consistency of the metrics have been selected. Finally, an empirical analysis of developed framework for performance measurement is conducted and tested.

Designing supply chain performance system: a strategic study on Indian manufacturing sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ajay Jha ◽  
R.R.K. Sharma ◽  
Vimal Kumar ◽  
Pratima Verma
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Measurement System ◽  
Performance Metrics ◽  
Customer Relationship ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Holistic View ◽  
Content Type ◽  
Focal Firm

Purpose A well-designed supply chain performance measurement system, should account for not only the capabilities and performance attributes of the focal firm but also its supply chain partners. The purpose of this paper is to help design a system that strikes a balance between the strategic objectives of the focal firm and its supply partners vis-à-vis the requirements of supply chain performance (cost, quality, speed and customer taste). Design/methodology/approach A theoretical framework on the strategic supply chain performance measurement system is developed based on existing literature and subsequently tested using a survey on 136 successful manufacturing organizations in India. The organizations were clustered into three strategy types and compared using analysis of variance on ranks to look for differences in preference for performance parameters. Findings The study examined the five dimensions of the supply chain practices, namely, strategic supply/distribution network, customer relationship, internal operations, information sharing and social and environmental responsiveness. The empirical results demonstrate the inclusion of business strategy orientation in designing today’s supply chain and hence its performance measurement system. Not supported hypotheses were addressed in the light of contextual factors. Research limitations/implications The study is confined to finding preferences of non-financial aspects of supply chain performance and tier-1 suppliers. The research helps better design and benchmark supply chain performance metrics, based on the strategic choice of the firm. Originality/value This paper highlights the shortcomings in the existing performance measurement and gaps in the existing literature in the supply chain context. Further, it gives a holistic view of strategic supply chain performance measurement design.

scholarly journals Horizontal logistics collaboration for enhanced supply chain performance: an international retail perspective

2015 ◽  
Vol 20 (6) ◽  
pp. 631-647 ◽  
Author(s):  
Vasco Sanchez Rodrigues ◽  
Irina Harris ◽  
Robert Mason
Keyword(s):  
Supply Chain ◽  
Service Providers ◽  
Third Party ◽  
Supply Chain Performance ◽  
Content Type ◽  
Distribution Costs ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Wide Range ◽  
Stage 1

Purpose – The paper aims to develop a supply chain-driven model horizontal logistics collaboration (HLC). HLC initiatives can fail. To improve the chance of success, a thorough consideration of the potential issues involved, such as seeking supply chain partners’ support, ensuring access to information/data security and assessing whether an HLC model could bring improvements to a wide range of supply chain metrics rather than reductions in distribution costs only, needs to be understood before deciding to proceed with such an initiative. Design/methodology/approach – A two-stage methodology is deployed. As part of Stage 1, a series of 20 semi-structured interviews with senior managers from retailers, retailers’ suppliers and logistics service providers were undertaken. Subsequently, in Stage 2, a focus group with practitioners from retailers and logistics service providers was run to verify the findings gathered during Stage 1. Four elements of a new HLC project being considered are investigated by supply chain champions across the UK Fast-Moving Costumer Goods industry, namely, consideration factors, required synergies, enablers and anticipated output metrics. Findings – When considering whether to embark on an HLC project, the supply chain requirements need to be taken into account and potential supply chain performance benefits projected. The paper identified several consideration factors; synergies and enablers that support the development of HLC projects are identified, such as legislation, trust among partners, common suppliers and delivery bases, capable third party logistics (3PL) and an effective commercial model, including a fair sharing of benefits. Research limitations/implications – The research provides new understanding in accounting for the needs of the supply chain when considering an HLC initiative involving leading players from the retail sector. Practical implications – The importance of taking a supply chain approach when evaluating the feasibility of HLC is demonstrated. HLC arrangements among competing supply chains need to be designed and run by taking account of all supply chain partners, namely, suppliers, 3PLs and customers (in this case, retailers). Originality/value – The contribution is threefold: identification of outset consideration factors, ideal required synergies, actioning enablers and wider supply chain metrics of HLC; development of a supply chain-driven model for HLC, which includes in the decision-making whether or not to adopt a horizontal logistics collaboration model, wide supply chain metrics such as stock levels of finished products and shelf availability, inventory, working and fixed capital, and product waste in addition to distribution costs; and, the proposal of a new definition for HLC which challenges published definitions.

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