scholarly journals A Support Framework for the Migration of E-Government Services to the Cloud

2016 ◽  
pp. 124-162
Author(s):  
Abílio Cardoso ◽  
Fernando Moreira ◽  
Paulo Simões
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Service Management ◽  
Federal Agencies ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Government Services ◽  
Computing Paradigm ◽  
Technology Service ◽  
Information Technology Service

Public and federal agencies from countries around the world are increasingly providing information technology based services via the Internet - known as e-government. Several of the general requirements of e-government services are satisfactorily met by the emerging Cloud Computing paradigm that promises a number of benefits such as service elasticity (the ability to handle peaks and troughs of demands); optimization of costs; capacity to handle large volumes of data; and a generalized model of Internet-based access for end-users. For this reason, it is no surprise that Cloud related technologies are gradually leveraging e-government platforms. In this chapter, a support framework is outlined that complies with and extends the well-known ITIL (Information Technology Infrastructure Library) set of best practices for IT (Information Technology) service management. It is suggested that the proposed framework can be usefully deployed to assist in the process of migrating e-government services provision to the Cloud Computing environment.

scholarly journals Integrasi SWOT dan ITIL V3 untuk Strategi Layanan Teknologi Informasi di Laboratorium Perguruan Tinggi

Respati ◽  
2018 ◽  
Vol 13 (1) ◽  
Author(s):  
Hendra Kurniawan
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Swot Analysis ◽  
Technology Infrastructure ◽  
Laboratory Service ◽  
Information Technology Infrastructure ◽  
Information Technology Infrastructure Library ◽  
Laboratory Services ◽  
Technology Service ◽  
Information Technology Service

INTISASILaboratorium merupakan fasilitas pendukung yang sifatnya wajib pada setiap perguruan tinggi di Indonesia. Secara umum laboratorium ditujukan untuk mendukung kegiatan Tri Darma Perguruan Tinggi, yang meliputi pendidikan dan pengajaran, penelitian, serta pengabdian masyarakat. Proses layanan laboratorium di perguruan tinggi perlu adanya strategi yang tepat agar dapat mencapai tujuan tersebut dengan baik. Layanan laboratorium berbasis Teknologi Informasi (TI) bagi seluruh civitas akademika pasti akan memunculkan banyak sekali masalah. Oleh sebab itu, keadaan ini membutuhkan pendekatan yang menyeluruh terhadap pengelolaan layanan laboratorium. Pendekatan ITSM (Information Technology Service Management) adalah metode menyeluruh yang dapat digunakan untuk menyajikan pengelolaan layanan TI yang baik. Pada penelitian ini pendekatan ITSM diintegrasikan dengan 2 teknik analisis, yaitu analisis SWOT dan kerangka kerja ITIL (Information Technology Infrastructure Library). Hasil dari penelitian ini berupa rancangan strategi layanan laboratorium jangka panjang untuk laboratorium di Universitas XYZ Yogyakarta. Aktifitas penelitian diawali dengan mengidentifikasi kekuatan, kelemahan, peluang, dan ancaman dengan analisis SWOT. Selanjutnya, hasil analisis SWOT tersebut akan menjadi dasar untuk perancangan strategi layanan laboratorium berdasarkan kerangka kerja ITIL.Kata kunci— ITSM, SWOT, ITIL, laboratorium, perguruan tinggi. ABSTRACTLaboratory is a support facility compulsory at every university in Indonesia. In general, the laboratory is support Tri Darma Perguruan Tinggi activities, which include education and teaching, research, and community service. The process of laboratory services in universities need a proper strategy in order to achieve goals. Information Technology (IT) based laboratory services for all academicians will surely bring a lot of problems. Therefore, this situation requires a thorough approach to the management of laboratory services. ITSM (Information Technology Service Management) approach is a method that can be used to present a good IT service management. In this research, the ITSM approach is integrated with two analytical techniques, namely SWOT analysis and ITIL framework (Information Technology Infrastructure Library). The result of this research is a long-term laboratory service strategy design for laboratory at XYZ University . Research activities begin by identifying strengths, weaknesses, opportunities, and threats with a SWOT analysis. Furthermore, the results of the SWOT analysis will be the basis for the design of laboratory service strategies based on the ITIL framework.Kata kunci—  ITSM, SWOT, ITIL, laboratory, university.

scholarly journals Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University

2016 ◽  
Vol 7 (1) ◽  
pp. 41
Author(s):  
Kornelius Irfandhi ◽  
Ariani Indrawati ◽  
Dwykie Alexandra ◽  
Krisantus Wanandi ◽  
Yanuari Harisky ◽  
...  
Keyword(s):  
Information Technology ◽  
Information System ◽  
Service Management ◽  
Business Processes ◽  
It Infrastructure ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
It Service ◽  
Technology Service ◽  
Information Technology Service

Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.

scholarly journals Analisis Information Technology Service Management (ITSM) LPSE Kota Palembang Berdasarkan Framework ITIL V3

2020 ◽  
Vol 9 (1) ◽  
pp. 1-8
Author(s):  
Dwi Mardiana ◽  
Widya Cholil
Keyword(s):  
Information Technology ◽  
Service Management ◽  
Incident Management ◽  
Event Management ◽  
Access Management ◽  
Maturity Level ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Technology Service ◽  
Information Technology Service

Penelitian ini bertujuan untuk mengetahui sejauh mana pengelolaan manajemen layanan telah mencapai Tingkat Kematangan (Maturity Level) dalam mendukung kualitas layanan TI terhadap kinerja dan pencapaian organisasi. Analisis dilakukan dengan menggunakan Framework Information Technology Infrastructure Library (ITIL) V3. Fokus pada penelitian Subdomain yang digunakan yaitu Event Management (EM), Incident Management (IM), Request Fullfilment (RF), Access Management (AM) dan Information Security Management (ISM). Hasil penelitian ini didapatkan tingkat kematangan manajemen layanan teknologi informasi berada pada level 4 yaitu Managed. Kemudian disusun rekomendasi perbaikan yang digunakan untuk meningkatkan tingkat kematangan yang diharapkan dalam mencapai manajemen layanan yang baik sehingga tujuan organisasi tercapai.

scholarly journals Information Technology Service Management with Cloud Computing Approach to Improve Administration System and Online Learning Performance

2015 ◽  
Vol 9 (2) ◽  
pp. 51 ◽  
Author(s):  
Wilianto Wilianto ◽  
Iskandar Fitri
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Online Learning ◽  
Network Topology ◽  
Service Management ◽  
Average Delay ◽  
Technology Service ◽  
Cpu Utilization ◽  
Information Technology Service ◽  
Computing Approach

This work discusses the development of information technology service management using cloud computing approach to improve the performance of administration system and online learning at STMIK IBBI Medan, Indonesia. The network topology is modeled and simulated for system administration and online learning. The same network topology is developed in cloud computing using Amazon AWS architecture. The model is designed and modeled using Riverbed Academic Edition Modeler to obtain values of the parameters: delay, load, CPU utilization, and throughput. The simu- lation results are the following. For network topology 1, without cloud computing, the average delay is 54  ms, load 110 000 bits/s, CPU utilization 1.1%, and throughput 440  bits/s.  With  cloud  computing,  the  average  delay  is 45 ms,  load  2 800  bits/s,  CPU  utilization  0.03%,  and throughput 540 bits/s. For network topology 2, without cloud computing, the average delay is 39  ms, load 3 500 bits/s, CPU utilization 0.02%, and throughput database server 1 400 bits/s. With cloud computing, the average delay is 26 ms, load 5 400 bits/s, CPU utilization email server 0.0001%, FTP server 0.001%, HTTP server 0.0002%, throughput email server 85 bits/s, FTP    server 100 bits/sec, and HTTP server 95  bits/s.  Thus,  the  delay, the load, and the CPU utilization decrease; but,  the throughput increases. Information technology service management with cloud computing approach has better performance.

scholarly journals PEMANFAATAN FASILITAS CLOUD COMPUTING UNTUK PEMBUATAN DOKUMEN DAN PRESENTASI

2018 ◽  
Author(s):  
Jamaluddin Jamaluddin
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Service Management ◽  
Software As A Service ◽  
Google Docs ◽  
Platform As A Service ◽  
Technology Service ◽  
Information Technology Service ◽  
The Cost ◽  
And Storage

Cloud computing is a technology that uses internet services that use central servers will be virtual with the purpose of maintenance of data and applications. The existence of a clear cloud computing will lead to a change in how the information technology systems within an organization. This is because the concept of cloud computing through virtualization, standardization and other fundamental features can reduce the cost of information technology, simplifying information technology service management and accelerating service delivery. In general, cloud computing architecture consisting of (1) Infrastructure as a Service (IaaS) (2) Platform as a Service (PaaS) and (3) Software as a Service (SaaS). In this journal exemplified an application of Cloud Computing for the manufacture and storage of documents and presentation of data by using Google Docs.

scholarly journals PEMANFAATAN FASILITAS CLOUD COMPUTING UNTUK PEMBELAJARAN BAHASA ASING

2018 ◽  
Author(s):  
Jamaluddin Jamaluddin ◽  
Roni Jhonson Simamora ◽  
Mendarissan Aritonang
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Foreign Language ◽  
Language Learning ◽  
Service Management ◽  
Foreign Language Learning ◽  
Platform As A Service ◽  
Technology Service ◽  
Information Technology Service ◽  
The Cost

Cloud computing is a technology that uses internet services that use central servers will be virtual with the purpose of maintenance of data and applications. The existence of a clear cloud computing will lead to a change in how the information technology systems within an organization. This is because the concept of cloud computing through virtualization, standardization and other fundamental features can reduce the cost of information technology, simplifying information technology service management and accelerating service delivery. In general, cloud computing architecture consisting of (1) Infrastructure as a Service (IaaS) (2) Platform as a Service (PaaS) and (3) Software as a Service (SaaS). In this paper explicitly discusses the use of cloud computing applications of google translate for foreign language learning media.

An Investigation Into the Critical Success Factors of Implementing Information Technology Service Management Frameworks

2018 ◽  
pp. 200-218 ◽  
Author(s):  
Ahad Zare Ravasan ◽  
Mohammad Mehrabioun Mohammadi ◽  
Homa Hamidi
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Management ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Technology Infrastructure ◽  
Critical Success ◽  
Technology Service ◽  
Information Technology Service

During the last decade, many organizations have adopted information technology service management (ITSM) frameworks such as information technology infrastructure library (ITIL). However, such efforts are challenging and costly and not all have been successful. Keeping this in mind, this chapter seeks to identify critical success factors (CSFs) that impact successful implementation of ITSM frameworks with a focus on ITIL. Hence, based on a mixed method, at first, with the semi-structured interviews and literature review, 22 success factors were identified. The data of 122 valid questionnaires were analyzed using robust exploratory factor analysis (EFA) to validate and categorize identified factors. Finally, 22 CSFs are categorized under five “organizational,” “human resources,” “project management,” “managerial,” and “process” main groups. The findings of this study have provided a very useful reference for IT standardization scholars and practitioners to identify the important issues of ITSM frameworks implementation projects in research and practice.

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