Human Capital Management for the Improvement of Competitiveness in Firms
Human capital management has been viewed as a necessity to acquire and maintain a sustainable competitive advantage for firms since modern management theory emerged. In this chapter we will first give an overview of how knowledge capital can be linked to the competitive situation of companies. Then we will focus more specifically on how knowledge capital can be measured. We will use the MERITUM framework to measure how different aspects of the knowledge of the employees contribute to the competitiveness of the company. In the empirical part we will show a case study of how this analysis and measurement can be done. From the empirical study we find that the knowledge transfer process is the most important single factor to enhance competitiveness.