The importance of narrative learning and reflexivity at work with foreigners granted asylum and the context of a non-governmental organization

This paper discusses the importance of narrative learning and reflexivity at work with foreigners granted asylum. The discussed data is from 1 year duration fieldwork at NGO working with refugees in Lithuania. In this paper the examples from 4 narrative portraits of NGO workers are presented. It is argued that narrative learning is an interactive and co-constructed process and there is the need of awareness about the narratives and narrative learning, and how storytelling could be used for effective social work practice. The paper discusses the doctoral research data and explores the links between narrative learning and reflexivity. It is argued that reflecting about their practice critically, the workers can create new narrative identities and better understand and analyse their own identities, values, choices, practices and wider local and international contexts. Therefore, it is important to increase reflexivity and awareness of workers about various contextual factors and discourses, which might be influencing their narratives about their work and refugees, and further research on narrative learning and narratives of NGO workers.

Prominent seasonality of 25(OH)D vitamin deficiency in Latvia: Age and gender-related variations and testing regimen

Seasonality of 25(OH)D deficiency rate is a factor of major clinical and social impact and should be considered when planning for appropriate testing and tailored correction. We present retrospective cross-sectional analysis of over a million 25(OH)D tests performed in two leading Latvian laboratories – Central Laboratory and E.Gulbja Laboratory. Both series of tests demonstrated prominent seasonal variability of 25(OH)D deficiency rate (<20 ng/ml) and critical deficiency rate (<12 ng/ml): the lowest percentage of deficient tests was in August, while a significant peak was found in March-April. This trend was present at all ages and in both genders, variations were pronounced even for a high-latitude country and more prominent for critical deficiency, in younger age groups and in males. Analysis of testing regimens of both laboratories revealed that schedule was not optimal, period of higher testing intensity being far removed from the 25(OH)D deficiency peak.

Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

The aim of the given research is to analyse total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

Provision of community pharmacy services during the first wave of COVID-19 pandemic in Estonia – experiences and future implications

The spread of COVID-19 outbreak in 2020 had significant impact on the functioning of the existing healthcare system and required fast adaption to new circumstances for continuing with daily practices. Community pharmacists shared responsibility of ensuring supply of medicines and medical devices, educating people on health related issues, providing pharmaceutical care etc. The aim of this study was to understand how the provision of community pharmacy services changed during the first wave of COVID-19 pandemic in spring of 2020 in Estonia. Qualitative in-depth semi-structured interviews were conducted. Recorded interviews with community pharmacists (n = 21) and experts (n =10) were transcribed verbatim and a systematic text condensation method for textual content analysis was performed. The findings indicated that a number of changes took place in provision of community pharmacy services to assure continuity in providing high-quality pharmacy services in crisis, including addressing difficulties in the supply of medicines; at the same time, to acquire new knowledge for counselling health related topics and personal protective equipment, and to provide psychological support to people in stress. Pandemic had an impact on the content and structure of traditional community pharmacy services in Estonia. The need for expanded professional role of pharmacists was clearly expressed in an emergency situation.

Semi-supervised generative adversarial networks for anomaly detection

Advancements in security have provided ways of recording anomalies of daily life through video surveillance. For the present investigation, a semi-supervised generative adversarial network model to detect and classify different types of crimes on videos. Additionally, we intend to tackle one of the most recurring difficulties of anomaly detection: illumination. For this, we propose a light augmentation algorithm based on gamma correction to help the semi-supervised generative adversarial networks on its classification task. The proposed process performs slightly better than other proposed models.

A Study on the Mechanism of Social Robot Attitude Formation through Consumer Gaze Analysis: Focusing on the Robot Face

This study intends to utilize eye tracking for the appearance of a robot, which is one of the trends in social robot design research. We suggest a research model with the entire stage from the consumer gaze response to the perceived consumer beliefs and further their attitudes toward social robots. Specifically, the eye tracking indicators used in this study are Fixation, First Visit, Total Viewed Stay Time, and Number of Revisits. Also, Areas of Interest are selected to the face, eyes, lips, and full-body of a social robot. In the first relationship, we check which element of the social robot design the consumer’s gaze stays on, and how the gaze on each element affects consumer beliefs. The consumer beliefs are considered as the social robot’s emotional expression, humanness, and facial prominence. Second, we explore whether the formation of consumer attitudes is possible through two major channels. One is the path that the consumer beliefs formed through the gaze influence their attitude, and the other is the path that the consumer gaze response directly influences the attitude. This study made a theoretical contribution in that it finally analysed the path of consumer attitude formation from various angles by linking the gaze tracking reaction and consumer perception. In addition, it is expected to make practical contributions in the suggestion of specific design insights that can be used as a reference for designing social robots.

Does COVID-19 really make people risk aversion in investment decision-making?

The economic fallout from COVID-19 pandemic changes individuals’ investment perceptions and behaviors in a tremendous way. Consequently, investment decision-making has been affected as people have to adjust to the new environment. This study aims to study whether COVID-19 really make people risk aversion due to the economic slowdown. Our empirical results are analyzed from household finance data in U.S in July 2021. It is found that COVID-19 proximity, income, and occupation are positively associate with risking taking in investment decision-making, while age and family size are not. This study contributes to the newly emerged body of knowledge on post pandemic investment decision-making and risk behavior analysis and provide implications for financial investment institutions.

Varying importance of the work-life balance dimension of career success for Korean accountants: The effects of gender and generation

In this study, we examine the effects of gender, generation, and the interaction between gender and generation on Korean accountants’ perception of career success. With the large survey data collected from 1,000 accountants working in South Korea, we found that Korean female accountants have higher perceived importance of work-life balance dimension of career success than male accountants; and younger generations (Millennials or younger) have higher perceived importance for this dimension than older generations (Generation X or older). No interaction effects between gender and generation were found in relation to the perceived importance of work-life balance dimension of career success. Specifically, female accountants had higher perceived importance of work-life balance than their male counterparts regardless of generation; and while the mean was higher for younger generations the gap between the female accountants’ means and the male accountants’ means of work-life balance dimension has not been reduced. The insignificant interaction effects between gender and generation regarding the perceived level of the work-life balance dimension of career success suggest that, despite the national and organizational efforts in changing the gender discriminating practices, Korean accounting field may still be making a very slow progress in breaking its glass ceiling.

Interdiscursivité et transmissions orales dans le domaine de l’aide à la personne avec les personnes âgées

Les professionnels qui s’occupent des personnes âgées dans les établissements de santé possèdent plusieurs identités, à la fois aidants dans la relation avec la personne âgée et spécialistes de la pratique dans les interactions interprofessionnelles, ils s’adaptent en permanence au contexte, aux individus et à la réalité qui s’imposent à eux. Cette double identité pose des questions quant aux compétences de ces professionnels qui doivent être capables de présenter des qualités humaines d’écoute, d’empathie dans leurs échanges avec les personnes âgées mais également des capacités strictement professionnelles englobant la maîtrise du lexique spécialisé et les implicites spécifiques à la pratique dans les communications interprofessionnelles. Pour cet article, nous nous servirons d’un corpus récolté dans un organisme de formation des professionnels du soin et de l’aide et dans un établissement de santé pour les personnes âgées. Nous nous intéresserons aux communications interprofessionnelles à travers la problématique de l’interdiscursivité dans les transmissions orales. Les professionnels se servent effectivement de discours pour justifier des soins apportés ou pour rapporter des éléments qu’ils jugent importants de soumettre aux autres professionnels dans le cadre du suivi des soins pour la personne âgée. Nous verrons que les discours partagés en transmissions orales relèvent d’implicites spécifiques à la pratique professionnelle maîtrisés par tous les membres de la communauté de pratique.

Comparison of intrinsic capacity factors in older individuals before and during COVID-19 in the context of healthy ageing in Baltic Countries

The COVID-19 in the context of healthy ageing is associated with decline in body functional abilities and serious illness in older individuals. Regular assessment of ageing processes, including intrinsic capacity factors, provides an opportunity for better understanding of the individual’s functional abilities and vulnerabilities. Based on the data (2017–2020) from two waves (7 and 8) of the Survey of Health, Ageing and Retirement in Europe (SHARE), an evaluation and comparison of the intrinsic capacity factors of older individuals (50+ years) before and during COVID-19 was conducted, including data from 4422 individuals in Baltic countries (from Latvia – 648, Lithuania – 1079 and Estonia – 2695). Excellent or very good health status before the outbreak reported 35.3% respondents in Latvia, 54.9% in Lithuania and 45.3% in Estonia (p < 0.001). On worsened health status since the outbreak reported 7% respondents in Latvia, 13.8% in Lithuania and 5.9% in Estonia (p < 0.001). Feeling of nervousness, depression and loneliness during COVID-19 outbreak increased among all respondents, regardless of nationality and severity of symptoms before outbreak (p < 0.001). The results indicate that during COVID-19 outbreak respondents were experiencing deterioration in cognitive and psychological health. To maintain the level of individual’s functional abilities during situations like COVID-19 outbreak preventive actions are needed by promoting physical activities and social networks, especially for older individuals.