Service Value Networks

2007 ◽  
pp. 80-110
Author(s):  
J. Hamilton
Keyword(s):  
Customer Value ◽  
Service Industry ◽  
Service Networks ◽  
Value Networks ◽  
Value Network ◽  
Service Value ◽  
A Value ◽  
Service Value Network ◽  
The Individual ◽  
Product Solution

This chapter addresses service value networks as a key pathway to establishing and likely retaining future strong competitive positioning within a service industry sector. A service value network may be defined as “the flexible, dynamic delivery of a service, and/or product, by a business and its networked, coordinated value chains (supply chains and demand chains working in harmony); such that a value-adding and target-specific service and/or product solution is effectively, and efficiently, delivered to the individual customer in a timely, physical, or virtual manner.” The service value network offers a future pathway for a business to develop its e-supply chain systems. It captures the contacting customer, and integrates the customer’s (virtual e-customer, virtual e-business customer, or physical customer) demands via its virtual or Web site interface into its integrated downstream service networks, seeks solutions, and delivers the appropriate business solutions back to the customer. Value-enhanced business encounter solutions are readily deliverable for targeted customers. The procedure to research and develop a service value network is described.

Service Value Networks

2010 ◽  
pp. 452-482
Author(s):  
J. Hamilton
Keyword(s):  
Customer Value ◽  
Service Industry ◽  
Service Networks ◽  
Value Networks ◽  
Value Network ◽  
Service Value ◽  
A Value ◽  
Service Value Network ◽  
The Individual ◽  
Product Solution

This chapter addresses service value networks as a key pathway to establishing and likely retaining future strong competitive positioning within a service industry sector. A service value network may be defined as “the flexible, dynamic delivery of a service, and/or product, by a business and its networked, coordinated value chains (supply chains and demand chains working in harmony); such that a value-adding and target-specific service and/or product solution is effectively, and efficiently, delivered to the individual customer in a timely, physical, or virtual manner.” The service value network offers a future pathway for a business to develop its e-supply chain systems. It captures the contacting customer, and integrates the customer’s (virtual e-customer, virtual e-business customer, or physical customer) demands via its virtual or Web site interface into its integrated downstream service networks, seeks solutions, and delivers the appropriate business solutions back to the customer. Value-enhanced business encounter solutions are readily deliverable for targeted customers. The procedure to research and develop a service value network is described.

A Value-Driven Modeling Approach for Crossover Services

2020 ◽  
Vol 17 (3) ◽  
pp. 20-38
Author(s):  
Zhengli Liu ◽  
Bing Li ◽  
Jian Wang ◽  
Yu Qiao
Keyword(s):  
Service Industry ◽  
Requirements Analysis ◽  
Model Framework ◽  
Modeling And Analysis ◽  
Meta Model ◽  
Value Network ◽  
Analysis And Design ◽  
Requirements Modeling ◽  
A Value

In recent years, crossover services have attracted wide attention as an emerging service mode in the modern service industry. Crossover services can offer values that cannot be provided by single-domain services, and they usually need to cross the boundaries of domains, organizations, and processes, which puts forward more challenges for requirements modeling and analysis under the crossover scenarios. Given the characteristics of crossover services, the authors propose a value-driven meta-model framework from multiple viewpoints to support the requirements analysis of crossover services, which consists of three parts: a value network, a goal network, and a service network. Based on the proposed meta-model framework, a value-driven crossover service modeling tool is developed to help requirements analysts in requirements analysis and design, and a case study is presented to illustrate the usage of the proposed approach. Finally, we evaluate our methods and tools using a controlled experiment, and the experimental results show the effectiveness of the approach.

Progressive Service Value Network Design for Bi-lateral Service Applications

2013 ◽  
Vol 12 (6) ◽  
pp. 1152-1159 ◽  
Author(s):  
Dian-Hui Chu ◽  
Zhong-Jie Wang ◽  
Xiao-Fei Xu ◽  
Zhe-Ming Lu
Keyword(s):  
Network Design ◽  
Value Network ◽  
Service Value ◽  
Service Value Network

Implementing Software as a Service-Based E-Governance Solution

2014 ◽  
Vol 4 (4) ◽  
pp. 59-79
Author(s):  
Monika Mital ◽  
Ashis Pani ◽  
Suma Damodaran
Keyword(s):  
Participatory Design ◽  
Design Methodology ◽  
Real Life ◽  
Network Governance ◽  
Software As A Service ◽  
Social Mechanisms ◽  
Relational Governance ◽  
Value Network ◽  
Service Value ◽  
Service Value Network

The purpose of the study is to investigate the existence of network governance in the software as a service value network. The study analyzes the processes of Software as a Service solution implementation through participatory design methodology. The study followed the participatory design methodology to analyze how the existence of four conditions: uncertain demand with stable supply, customized exchange high in human asset specificity, complex task under intense time pressure and frequent exchange among parties, lead to the emergence of network governance. The study further tries to find out how the social mechanisms for coordination and control emerge through network governance in the context of SaaS value network. The study found that network governance enabled coordination, control and safeguarding through social mechanisms of restricted access, macro cultures, collective sanctions and reputation. The major research implications is that network governance acts as a partial substitute to formal contracts and complements relational governance mechanisms in network product/service chains. The main contribution of the study is to investigate the emergence of network governance in a real life context of the software as a service value network through a case study.

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