An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

2008 ◽  
pp. 1219-1235
Author(s):  
Yong Ki Yoon ◽  
Kun Shin Im
Keyword(s):  
Customer Satisfaction ◽  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
It Outsourcing ◽  
Analytic Hierarchy ◽  
Literature Reviews ◽  
Customer Satisfaction Evaluation ◽  
Satisfaction Evaluation ◽  
Hierarchy Process

Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and expert interviews, we propose the evaluation system of the IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications.

An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

2011 ◽  
pp. 754-777
Author(s):  
YongKi Yoon ◽  
Kun Shin Im
Keyword(s):  
Customer Satisfaction ◽  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
It Outsourcing ◽  
Analytic Hierarchy ◽  
Literature Reviews ◽  
Customer Satisfaction Evaluation ◽  
Satisfaction Evaluation ◽  
Hierarchy Process

Many companies have recently been choosing information technology (IT) out-sourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and experts’ interviews, we propose the evaluation system of IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications.

An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process

2011 ◽  
pp. 354-382
Author(s):  
YongKi Yoon ◽  
Kun Shin Im
Keyword(s):  
Customer Satisfaction ◽  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
It Outsourcing ◽  
Analytic Hierarchy ◽  
Literature Reviews ◽  
Customer Satisfaction Evaluation ◽  
Satisfaction Evaluation ◽  
Hierarchy Process

Many companies have recently been choosing information technology (IT) out-sourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used as a tool for choosing IT outsourcing providers. Through the literature reviews and experts’ interviews, we propose the evaluation system of IT outsourcing customer satisfaction. Using AHP (analytic hierarchy process) technique, attributes associated with customer satisfaction in IT outsourcing environments are then rated in terms of their importance. The customer satisfaction evaluation system is applied to IT outsourcing service receivers in Korea to demonstrate its practical implications.

An Evaluation Index System of Physical Education Quality Based on Analytic Hierarchy Process Model (AHP)

2014 ◽  
Vol 989-994 ◽  
pp. 5250-5253
Author(s):  
Wen Ying Chen ◽  
Jian Bo Hu
Keyword(s):  
Physical Education ◽  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
Process Model ◽  
Evaluation Index System ◽  
Education Quality ◽  
Evaluation Index ◽  
Analytic Hierarchy ◽  
Hierarchy Process

In today’s competitive educational environment, the quality of physical education is ever more recognized as a fundamental factor in gaining competitive advantage. The evaluation and improvement of the quality of physical education in higher education is an important issue of on-going concern. The aim of this article is to focus on an automated management and evaluation system to efficiently control the administration of physical education. Reported in this article is an evaluation index of the quality of undergraduate education, and an analytic hierarchy process (AHP) model that is both practical and has proven to be successful. The results of the presented case study demonstrate the practicability and effectiveness of this model in physical education quality evaluation.

Research on Evaluation System for Comprehensive Quality of College and University Students Based on Analytic Hierarchy Process Model

2014 ◽  
Vol 678 ◽  
pp. 648-652
Author(s):  
Li Ying Wang
Keyword(s):  
University Students ◽  
Analytic Hierarchy Process ◽  
Evaluation System ◽  
Process Model ◽  
Objective Evaluation ◽  
Analytic Hierarchy ◽  
Research On Evaluation ◽  
College And University ◽  
Hierarchy Process

To evaluate comprehensive of college and university students is a crucial issue that needs to be solved for quality education at present. Multiple factors should be taken into consideration in the process of evaluating students’ comprehensive quality. For example, this university adopts analytic hierarchy process to establish an AHP model for evaluating students’ comprehensive quality based on practical investigation and comprehensive analysis on various factors, through which weight of each factor among 13 factors influencing comprehensive quality of college and university students in overall evaluation is worked out. Consistency check indicates that result achieved through this model can realize objective evaluation on comprehensive quality of college and university students in a more accurate and clear way.

A Method of the Comprehensive Evaluation of Surface Integrity in Micro- and Nano-Machining

2007 ◽  
Author(s):  
Guicheng Wang ◽  
Chunyan Zhang ◽  
Hongjie Pei ◽  
Yunming Zhu ◽  
Chungen Shen ◽  
...  
Keyword(s):  
Surface Integrity ◽  
Evaluation System ◽  
Metal Cutting ◽  
Comprehensive Evaluation ◽  
Rapid Development ◽  
Analytic Hierarchy ◽  
Ultra Precision ◽  
Edge Quality ◽  
Hierarchy Process

The surface quality is always the crucial element of machined quality in precision ultra-precision metal cutting. A new concept that the surface integrity should include the edge quality of parts is put forward In this paper, the weight value of a series of characteristic parameters of surface integrity are calculated with using analytic hierarchy process, three basic methods of evaluating surface integrity are presented, and the comprehensive evaluation system has been formed which will theoretically play a great important role on rapid development in the precision machining.

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