Some Implementation Challenges of Knowledge Management Systems
Keyword(s):
Top Down
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The promise of knowledge management systems is challenged by implementation problems. This CRM case illustrates that technology-driven approaches are not likely to succeed. It also indicates some limitations of top-down managerial interventions, arguing that we need a deeper understanding of learning processes to be able to implement KM systems successfully. A more experimental implementation strategy is suggested.
Keyword(s):
2017 ◽
Vol 47
(2)
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pp. 250-264
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2008 ◽
Vol 22
(2)
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pp. 77-101
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Keyword(s):
2009 ◽
Vol 36
(3)
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pp. 7318-7327
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2015 ◽
Vol 13
(3)
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pp. 272-280
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Keyword(s):
2017 ◽
Vol 9
(1)
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pp. 21-36
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