Customer Team Effectiveness through People Traits in Information Systems Development

This article introduces measures to improve theoretical knowledge and managerial practice about the participation of teams in customized information systems software (CISS) projects. The focus is on people traits of the customer team (CuTe), that is, professionals from the client organization that contracts CISS projects who assume specific business and information technology roles in partnerships with external developers, given that both in-house and outsourced teams share project authority and responsibility. A systematic literature review based on a particular perspective of the socio-technical approach to the work systems enabled the compilation of measures that account for people traits assumed to improve CuTe performance. The resulting framework contributes to a much needed theory on the management of knowledge workers, especially to help plan, control, assess, and make historical records of CuTe design and performance in CISS projects.

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Information Systems, Software Engineering, and Systems Thinking

Strategic Information Systems ◽

10.4018/978-1-60566-677-8.ch023 ◽

2011 ◽

pp. 315-332

Author(s):

Doncho Petkov ◽

Denis Edgar-Nevill ◽

Raymond Madachy ◽

Rory O’Connor

Keyword(s):

Information Systems ◽

Software Engineering ◽

Systems Thinking ◽

Systems Approach ◽

Past Research ◽

Systems Development ◽

Information Systems Development ◽

Future Research ◽

Systems Software ◽

Potential Improvement

This article traces past research on the application of the systems approach to information systems development within the disciplines of information systems and software engineering. Their origins historically are related to a number of areas, including general systems theory. While potential improvement of software development practices is linked by some leading experts to the application of more systemic methods, the current state of the practice in software engineering and information systems development shows this is some way from being achieved. The authors propose possible directions for future research and practical work on bringing together both fields with systems thinking.

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Socio-technical Approach to Agricultural Information Systems Development

Proceedings of the 1st International Conference on Advanced Multidisciplinary Research (ICAMR 2018) ◽

10.2991/icamr-18.2019.113 ◽

2019 ◽

Author(s):

Hadi Hariyanto ◽

Misita Anwar

Keyword(s):

Information Systems ◽

Systems Development ◽

Information Systems Development ◽

Technical Approach

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Ethics Authenticity and Emancipation in Information Systems Development

Ethical Issues of Information Systems ◽

10.4018/978-1-931777-15-5.ch018 ◽

2011 ◽

pp. 249-254 ◽

Cited By ~ 3

Author(s):

Stephen K. Probert

Keyword(s):

Information Systems ◽

Developed Countries ◽

Systems Development ◽

Information Systems Development ◽

Practical Action ◽

Ethical Codes ◽

The World ◽

Is Professionals ◽

Is Development ◽

Development Methods

This chapter describes research in progress on the philosophical concept of authenticity – used as a framing device for providing an interpretation of aspects of both ethical and practical action on the part of information systems (IS) professionals. Ethical codes and prescriptive IS development methods for IS professionals can be found in most developed countries in the world. Here it is argued that ethical codes and IS methods may be of limited value in IS work. One key problem here is that IS analysts and designers have to intervene in organisations (and thereby intervene in the lives of the members of those organisations). It is argued that an important issue for IS research is whether they choose to do so in (what will be characterised as) an authentic manner, rather than doing so in sincere adherence with either a code of professional ethics or with a series of methodological precepts.

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Ethics, Authenticity and Emancipation in Information Systems Development

Human Factors in Information Systems ◽

10.4018/978-1-931777-10-0.ch020 ◽

2011 ◽

pp. 281-286

Author(s):

Stephen K. Probert

Keyword(s):

Information Systems ◽

Developed Countries ◽

Systems Development ◽

Information Systems Development ◽

Practical Action ◽

Ethical Codes ◽

The World ◽

Is Professionals ◽

Is Development ◽

Development Methods

This paper describes research in progress on the philosophical concept of authenticity–used as a framing device for providing an interpretation of aspects of both ethical and practical action on the part of information systems (IS) professionals. Ethical codes and prescriptive IS development methods for IS professionals can be found in most developed countries in the world. Here it is argued that ethical codes and IS methods may be of limited value in IS work. One key problem here is that IS analysts and designers have to intervene in organisations (and thereby intervene in the lives of the members of those organisations). It is argued that an important issue for IS research is whether they choose to do so in (what will be characterised as) an authentic manner, rather than doing so in sincere adherence with either a code of professional ethics or with a series of methodological precepts.

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Perceptions of control legitimacy in information systems development

Information Technology and People ◽

10.1108/itp-11-2016-0275 ◽

2018 ◽

Vol 31 (3) ◽

pp. 712-740 ◽

Cited By ~ 7

Author(s):

W. Alec Cram ◽

Martin Wiener

Keyword(s):

Information Systems ◽

Group Identification ◽

Well Being ◽

Systems Development ◽

Information Systems Development ◽

Control Mode ◽

Content Type ◽

Study Results ◽

And Performance ◽

Formal Controls

PurposeExisting studies of information systems development (ISD) control commonly examine controller-centric considerations, such as the antecedents and performance impacts of control mode choices. In contrast, little is known about the controllee-centric factors that may influence the effectiveness of control activities. Drawing on institutional theory, the purpose of this paper is to introduce the concept of control legitimacy to the ISD literature – a concept that past organizational research has linked to outcomes such as employee commitment and performance. Specifically, the authors explore how different dimensions of control activities (mode, degree, style) relate to controllee perceptions of control legitimacy in terms of justice, autonomy, group identification, and competence development.Design/methodology/approachInterviews were conducted with 20 practitioners across three companies. A structured data coding approach was employed and analysis was conducted within and across each case study.FindingsThe authors find that the control degree and control style can help explain control legitimacy perceptions better than control modes alone. For example, the results suggest that formal controls enacted in a bilateral style correspond with higher perceptions of justice and autonomy, when compared to formal controls enacted in a unilateral style.Originality/valueThe study results imply that ISD managers should be increasingly mindful of enacting controls in a way that is perceived to be legitimate by subordinates, thereby potentially enhancing both staff well-being and ISD performance.

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