scholarly journals A Study on User Satisfaction with e-Book Services in University Libraries

2011 ◽  
Vol 45 (1) ◽  
pp. 287-310 ◽  
Author(s):  
Young-Joon Nam ◽  
Sung-Eun Choi
Keyword(s):  
User Satisfaction ◽  
University Libraries

Quality indicators and user satisfaction in university libraries

2020 ◽  
Vol 46 (6) ◽  
pp. 102230
Author(s):  
María Elena Gómez-Cruz ◽  
Victor Harari-Betancourt ◽  
Genoveva Vergara-Mendoza
Keyword(s):  
Quality Indicators ◽  
User Satisfaction ◽  
University Libraries

Achieving university libraries user loyalty through user satisfaction: the role of service quality

2020 ◽  
pp. 1-19
Author(s):  
Kojo Kakra Twum ◽  
Matilda Adams ◽  
Stephen Budu ◽  
Rosina Akuokor Anati Budu
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
University Libraries

Extracting meaningful measures of user satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech

2002 ◽  
Vol 3 (2) ◽  
pp. 48-58 ◽  
Author(s):  
Eileen E. Hitchingham ◽  
Donald Kenney
Keyword(s):  
User Satisfaction ◽  
Virginia Tech ◽  
University Libraries ◽  
The University

scholarly journals University Library Services and Student Academic Performance

2021 ◽  
Vol 10 (2) ◽  
pp. 1-17
Author(s):  
Booysen Sabeho Tubulingane
Keyword(s):  
Academic Performance ◽  
User Satisfaction ◽  
Survey Methodology ◽  
Library Services ◽  
University Libraries ◽  
Online Journal ◽  
University Library ◽  
Student Academic Performance ◽  
And Gender ◽  
The University

In many countries, university libraries are required to demonstrate quantitatively their value to their institutions. Consequently, many universities spend a large part of their institutional budgets on acquiring new library books, paying for high online journal subscription fees, and recruiting library staff. However, few studies have been conducted to evaluate the contribution of the university libraries to the students' success. Thus, this study, which applied a quantitative survey methodology to quantify the contribution of a Namibian university library to student academic performance, was conducted. The study determined the contribution of the university library services to students' academic performance. Additionally, the study established a relationship between students' library service satisfaction and academic performance. Analysis of library user satisfaction, student age, and gender were also examined.

A model for open access institutional repositories usage for university libraries in Ghana

2020 ◽  
pp. 026666692093734
Author(s):  
Kwame Kodua Ntim ◽  
Madeleine Fombad
Keyword(s):  
Open Access ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Random Sampling ◽  
Quantitative Methods ◽  
Multinomial Logistic Regression ◽  
The Body ◽  
University Libraries ◽  
Institutional Repositories ◽  
Sampling Procedures

The aim of this article was to develop a model for the usage of Open Access Institutional Repositories (OAIR) in university libraries in Ghana. The article adopted the Technology Acceptance Model (TAM), which was then modified to fit the study. The variables were adapted to improve the fit between data and the theoretical model, keeping the characteristics of TAM. Accessibility, availability and visibility were proposed in addition to the conventional variables of TAM. Positivist paradigm, quantitative methods research and survey design were used for the study. Simple random sampling and stratified random sampling were the sampling procedures and methods employed. A total of 998 respondents completed the questionnaires distributed. The questionnaire was used as a research instrument to gather relevant data for the study. Descriptive statistics (frequencies, percentages, means and standard deviation) and inferential statistics (multinomial logistic regression and Confirmatory Factor Analysis [CFA], using structural equation modelling [SEM]) were used as statistical tools to analyse the data. The study developed an OAIR Usage Model, which would be instrumental in the usage of OAIR in university libraries in Ghana. The model will enhance both user satisfaction and intention to reuse the OAIR, and make OAIR research outputs available, accessible and visible. This article adds to the body of literature on OAIR, as it is used in university libraries.

Assessing and Improving User Satisfaction in Higher Education: A Role for Human Factors

2004 ◽  
Author(s):  
William S. Helton ◽  
Jessica M. Neu ◽  
Tangy A. Shell ◽  
Alison J. Ramsey ◽  
Danielle M. Myers
Keyword(s):  
Higher Education ◽  
Human Factors ◽  
User Satisfaction
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